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Royal Mail refusing compensation for lost parcel
A while back Gamestop were doing an offer if you traded in two games from a select list you would get £40 off a pre-order. They sent a pre-paid envelope for the games and I went to my local post office and upgraded it to the signed for service so that it's covered for up to £50.
The parcel never arrived at Gamestop and I was charged full price for a game.
I completed the online form for compensation with the Royal Mail and included as much proof as possible. This included a short cover letter explaining the trade-in offer, photographs of the games going into the envelope, photo of the completed trade-in form that goes into the envelope for this offer. An original copy of the offer and an invoice from Gamestop which covers them accepting my trade-in request.
The other day I got a letter back basically saying there is no proof of the value of the items, so here is 6 first class stamps instead
:o
I'm £40 out of pocket because of this, plus the associated loss of the games going missing too (probably another £25). I rang them up and the girl on the phone couldn't really care less and just keep telling me that I need to prove the value of the item. I don't know what other proof I can provide. I took all those photos to cover myself in-case this happens but it seems that means nothing.
I'm at a loss. Anyone got any advice on what else I can try? I'm waiting on a callback from a supervisor but I doubt that's going to happen.
The parcel never arrived at Gamestop and I was charged full price for a game.
I completed the online form for compensation with the Royal Mail and included as much proof as possible. This included a short cover letter explaining the trade-in offer, photographs of the games going into the envelope, photo of the completed trade-in form that goes into the envelope for this offer. An original copy of the offer and an invoice from Gamestop which covers them accepting my trade-in request.
The other day I got a letter back basically saying there is no proof of the value of the items, so here is 6 first class stamps instead
:oI'm £40 out of pocket because of this, plus the associated loss of the games going missing too (probably another £25). I rang them up and the girl on the phone couldn't really care less and just keep telling me that I need to prove the value of the item. I don't know what other proof I can provide. I took all those photos to cover myself in-case this happens but it seems that means nothing.
I'm at a loss. Anyone got any advice on what else I can try? I'm waiting on a callback from a supervisor but I doubt that's going to happen.
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Comments
They are obviously not worth £40, that's just a money-off offer.
Enjoy the stamps.
Yes I got one, I had to include that when I sent everything off. They letter I got back is basically them saying they admit to losing the parcel, they confirm that.
But I can prove to them the offer, how much I'm out of pocket and Gamestop have proved they accepted my trade-in request. In my view the games could be worth 5p, but as part of this offer Gamestop valued them at £40 which is what I'm seeking.
Proving the value of the games lost in the post shouldn't be too difficult. Just look at what the second hand game shops are charging for them and send that to RM.
I don't understand this sorry. Gamestop valued the items at £40 did they not? Therefore I'm £40 out of pocket.
Well I had actually bought the games a couple of days before I sent them to take advantage of the offer, so I have the original invoices for them which I will send off if all else fails. After just checking it works out as a total of £19. So I guess if they refuse to accept the Gamestop offer I will go down that path and get half my money back.
That's what is meant by it being a 'consequential loss'.
A classic example is the old saying 'For want of a nail.'
RM will be liable for the market value of the game on the open market. What some idiot or some marketing department decides to give you in exchange is not RM's problem.
Sorry.
I guess I will just send of this invoice for £19 and hope they accept that.
RM just cannot rely on the opinion of "some guy" (GameStop in this case) as to the actual value of the lost items. It would need to be a seller with no vested interest in bumping up the valuation.
It's a tricky one really. What is the value of 2nd hand games? I think you would need to show various sold games on Ebay.
If the games are still being sold new then maybe that would help? A print-out of an Amazon page for example.
If you could prove the value as determined by several sellers/buyers then that might have worked. Is it actually possible to try again with RM?
No call back today so I'm going to ring them tomorrow to discuss this.
No it's not recorded delivery it's Signed For, read the OP! The OP doesn't say whether 1st or 2nd class, but they both offer £50 compensation cover: http://www.royalmail.com/parcel-despatch-low/uk-delivery/royal-mail-signed-1st-class
Gamestop must also refund you for return postage, although only for the cheapest method: http://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations
Crucially, cover is up to £50. It depends on the value of the items so it could be much less (as in the OP's case).
'Recorded delivery' was changed to 'signed for' several years ago. They're essentially the same thing.
No, I know what I paid for them, what Gamestop valued them at as part of this offer and I know what I'm out of pocket by.
Turns out the RM agree with me too as this morning I got a £40 cheque in the post and a letter of apology explaining they were wrong with the initial assessment of my case.
All forms of post carry compensation if the item is lost. The amount of compensation depends on the type of service purchased.
Good for you, Im reading this thread in shock that people seem to think we should roll over and accept nothing in cases like this. RM lost goods which meant that the OP was out of pocket to the tune of £40, I dont care what sort of loss that is called, common sense says that RM created that problem and therefore should put it right.
Perhaps they shouldnt lose so many items, then they wouldnt be faced with this.
Recorded and signed for are the same thing.