Activation Fee & Install Fee
I got it when it first came out but am trying to get it installed at my mum's house now as an upgrade from the V+.
They say for the 500GB box it is no activation fee and £49.95 install. Is this correct? I thought it was completely free for the smaller box?
They are doing my head in at the moment - you get told different things depending on who you talk to on the phone.
They say for the 500GB box it is no activation fee and £49.95 install. Is this correct? I thought it was completely free for the smaller box?
They are doing my head in at the moment - you get told different things depending on who you talk to on the phone.
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Comments
If you want to go past the fee you could try what I accidently did.
I upgraded the box and he asked if I needed the extra Box, I said no and he took it away. I was told to ring virgin to confirm account. But I told them They took the box away. - they said I should have kept the box as its incl and they will return a V HD Box and deduct the Activation charge
So Instead I get Tivo with free activation and installation and another Box Free Ibnstall/Activation
Though Im not sure what to do with it yet
Yes and no
If you phone them, there will eb a install fee
But if they phone you, it free install
So if you phone them , it could be worth you while to argue, you want free install, afterall other existing customers are getting it install for free
And Im one of them
The same happened to me on the 29th of May, a Virgin Engineer came to my house with two Tivo boxes but as I did not want the other box he took it away with him
and he said that he would keep it on his van for me if I wanted it
I have not phoned Virgin yet about this
Seeing my account yesterday, I have been charged £200 for the total Install £100 for each box it was for the Installation Fee and the Activation Fee for each box
If my next Bill is showing £200 Install Fee, I will tell them that I only had one box installed and that I was promised one Free box and the Install Fee was Free as well
and see if they can credit me £200 on my next Bill