ATM debited money but no money came out?
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So went to the ATM last Thursday to withdraw £200, entered my pin etc and it just sat there doing nothing for a couple of mins, it finally put my card out and said "Sorry can not complete this transaction" OK I thought so went to another ATM but this time it said I didn't have enough funds, I found this odd as I had £300 in my current account so checked my banking app and the first ATM debited my account for £200 even though I got no money out.
I went home and phoned the bank who raised an issue and said I will get my money refunded within 48 working hours, At the moment still nothing, direct debits due out, no money in and its all gonna end in a mess. Anyone else ever had this happen to them? What exactly happens?
I went home and phoned the bank who raised an issue and said I will get my money refunded within 48 working hours, At the moment still nothing, direct debits due out, no money in and its all gonna end in a mess. Anyone else ever had this happen to them? What exactly happens?
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does the weekend cancel out working hours?
I was hoping someone on here would know this, if we are talking working hours, 8hrs per day thats 6 days
Similar story but its when you use different machines etc receiving the information and them analysing the data etc
http://www.bbc.co.uk/news/mobile/business-15307444
if there is any info here about direct debits and money due out
http://www.adviceguide.org.ukif/wales/debt_w/debt_banking_e/how_bank_accounts_work.htm
also what time did you report it on which day?
No the ATM was one of them generic type ones in a shopping centre. I reported it on Thursday.
But if someone was removing cash how would they pay for the direct debits because the account would still have £200 less in it wether the op got it from the machine or not.
48 hours 2 working days so you will have to call them on monday.
That's a very good point. Of course it's possible the OP then went to a cash machine (ATM is so ... american... don't you think) and withdrew the last £100. Leaving nothing to pay the direct debits.
Presumably the OP had to take out some/all of what would have been the £100 balance that would otherwise have been there for the direct debits.
What's the big deal about saying ATM?
I say it, all my close family say it, I have a work colleague who says cash point though.
When I say ATM, I don't think, "Look everyone, I'm not from the Old Kent Road, I'm American."
I'll agree, ATM undoubtedly came from America, but booze is from Dutch, breeze is from Portuguese, lager and kindergarten are German, we say these words without thinking, we don't say them to sound like pseudo Dutch, Portuguese or German people
I prefer "wole in the hall"
Not much help for finding out how long it will be until the money is back in the account though
Managed to cancel the direct debits so tragedy averted.
I worked in the industry.
A phone call was never enough.
A signed claim form was required.
They said the way it works was money refunded within 48hrs, it is then chased up with the ATM owner, if it was my fault I have 14 working days to return the money. I asked what if the money came out after I left, they said the can see what time the card gets ejected and if any money was issued.
It all depends on where in the UK you come from.
In the South, you had "cashiers", whereas further north you had "tellers". Indeed, Bank of Scotland has the trademark "Autoteller" for their ATMs (although they are now referred to under the Lloyds trademarke of "Cashpoint".
The difference is that the "T" is for "teller", which is an american word for "cashier". We don't, so far as I know, have tellers in this country. However:
I'm from the north, and I never heard a cashier anywhere referred to as a "teller".
At this rate, it won't be long before we start calling mobile phones "cells", just because the americans do.
Won't the companies expecting to be paid by direct debit be annoyed?
I've had similar issues with smaller amounts but never once got it sorted with just one phone call.
I had to contact the bank get passed to the fraud teem fill in a statement, it took about 4 days to get my money back.
Yes this is what happened to me as well. Unfortunatly the system is not quick, so it will take a few days to get sorted.