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TalkTalk driving me crazy!
Has anyone else had trouble with TalkTalk?
I've been with then for about a year and not had any troubles until now. My youview box has stopped and now my wifi and phone line are completely dead. I would mind if I hadn't paid my bill but I have but nothing. No one can ring us (unless to my mobile as we have now had to redirect) and we can't ring out.
This has been a problem since Saturday and that's when I first logged it with TalkTalk. They said someone would contact me within 24 hours, I was then told 48 and now 72hours. Abit if a pain especially as I leave for work at 7am and don't get back till 6pm and can't take calls throughout the day due to being in an office.
Anyone had any trouble and am I right in being angry in being given the run around and the lack of service. I am also going to look at a bill reduction especially as I am now using my own 3G for everything
I've been with then for about a year and not had any troubles until now. My youview box has stopped and now my wifi and phone line are completely dead. I would mind if I hadn't paid my bill but I have but nothing. No one can ring us (unless to my mobile as we have now had to redirect) and we can't ring out.
This has been a problem since Saturday and that's when I first logged it with TalkTalk. They said someone would contact me within 24 hours, I was then told 48 and now 72hours. Abit if a pain especially as I leave for work at 7am and don't get back till 6pm and can't take calls throughout the day due to being in an office.
Anyone had any trouble and am I right in being angry in being given the run around and the lack of service. I am also going to look at a bill reduction especially as I am now using my own 3G for everything
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Comments
They don't care. Ring all you like, it sounds like you will need to wait for them, and go to Costa to use their Internet in the meanwhile.
We will start a union together. They are dreadful
Felt good when I could finally leave talktalk lol.
Now with Plusnet, and there is a slight degradation in service after 5pm, but for where I live (very rural area) I still get over 6meg. With Talktalk after 5pm it was around 300k. They admitted they were targetting fibre customers and to hell with the rest.
Just a thought- who do you pay line rental to? If it's BT you can get them to check the line.
I'm with BT now and I find them to be the best one I've used, no slow down in broadband speed, I consistently get about 5MB all day.
They always say they'll call back but they never do consequently you find yourself wasting your morning being put on the phone from person to person. In my experience it's a waste of time, best thing is to write a unhappy email to them (about the problems) as that gave them a kick up the backside and they actually responded to us helpfully that way.
If anyone is experiencing sisues with your TalkTalk services please join and post on the TalkTalk Community (http://community.talktalk.co.uk) where an Online Community Executive cna provide you with advice on resolving your issues.
Regards
Mark
Online Community Department
TalkTalk
Ms Dido Harding Chief Executive/Talk Talk
Email dido.harding@talktalkplc.com
Telephone 0203 417 1000
Good luck
HI,
All accounts have a preset credit limit. If you exceeed the credit limit then a restriction si applied on your account (which si the purpose of the limit) to prevent you running up excessively high bills.
When this occurs you have two potions, either to make a payment to reduce the unbilled balance to under your credit limit, or to wait until your bill is produced and sent out.
As advised if you join the TalkTalk Community we can look into this in more depth for you and give you specific advice based on your account.
Cheers
Mark
Online Community Department
TalkTalk
BIB- that explains everything. Talktalk is Hogwarts in disguise and everything runs on magic!
@Yeahbuddy - Glad to see its fixed, if you do have any other questions feel free to join the TalkTalk Community.
@sesmo - ooops :S obviously i was meant to say options, but i guess potions is probably more amusing, better mix myself some Baruffios Brain Elixir
Cheers
Mark
Online Community Department
TalkTalk
They wanted to charge me 50 pounds to send an engineer out, I couldnt afford it. I changed to plusnet, cheaper and I had wifi from the minute they connected me and their customer service is much better.
I'll never go back to them.
OP I will translate. This means 'For goodness sake stop posting publicly, only complain on Talk Talk internal complaints like the rest of Talk Talk customers. If you post on here people will get to know about Talk Talk and won't give us their money.
Of course it is many years since I had anything to do with Talk Talk, so perhaps they are great nowadays.
Bit difficult when you have no broadband. Yet more usless advice from TalkTalk. I complained for ages about throttling in the evening. It must be my computer that's causing the fault.
Transferred to BT and have 7mbs constantly and no throttling with the same computer.
Wonderful customer service. An email to the customer prior to disconnection should have happened.
TalkTalk don't give a shit though.
HI Karapote monkey,
If you call the mobile teams they may be ablet o increase the credit limit for you if this isnt high enough for your needs.
The Credit limit is confirmed in the terms and conditions presented during the ordering process.
Cheers
Mark
Online Community Department
This is particularly true, You call them to tell them you have tried everything they told you to try before you call back, And they read the script and just won't let you explain you have been through it
No matter what the issue the script must be read to the end whether it helps or not. Very impersonal