plusnet
Cat.J
Posts: 651 Forum Member
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My phone/broadband contract with BT ends in a few weeks (Thank God. I'm overjoyed at not having to deal with them any more).
I've arranged to transfer to plusnet as they are cheaper and have UK call centres. Does anyone have any experience with them? I've been impressed so far but have heard poor reports about companies such as Talk Talk so am a little nervous that plusnet may turn out to be similar.
Any stories to tell? Either good or bad?
I've arranged to transfer to plusnet as they are cheaper and have UK call centres. Does anyone have any experience with them? I've been impressed so far but have heard poor reports about companies such as Talk Talk so am a little nervous that plusnet may turn out to be similar.
Any stories to tell? Either good or bad?
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Comments
They're the same company.
Despite my parents distinct satisfaction with the service there are those who view Plusnet with less esteem and perhaps with good reason. The other thing to consider is that my folks do only very minimal downloading so there is a 10GB/month cap on their contract. Most people would quickly reach this so presumably arrange for a higher download capacity and will understandably incur higher charges.
Might be worth having a browse at this page on Think Broadband. But, from my folk’s perspective, a big thumbs-up. So good luck with your choice
I highly recommend them.
Oh well, as long as plusnet's customer service never deteriorates to the level of BT's (i.e. zero), I'll be reasonably happy. I don't do much downloading so should be ok with a 10GB/month cap. The plusnet sales bloke did say I'd have the same as I have with BT (maybe I should have twigged at that point that the two companies were linked!) so I should be able to manage.
Thanks everyone.:)
10GB limit is fine - if you're a heavy downloader you can do this between 12PM and 7AM when the download limit doesn't apply, this is what I do for large files such as PS3 demos. Plus it's easy to keep track of your limits, which are broken down in-depth on their very easy to use website.
It's between midnight and 8AM actually.
Other ISP's, banks, customer support lines etc should take note!
When I left them they tried to take payment when they shouldn't have (thankfully I had cancelled my DD), but apart from that they were problem free.
You're on what they call a 'legacy product'. Depending on your exchange (i.e. which market) you can get 10Gb / month from £6.49.
I think for £11.49 you get 60Gb nowadays.
Time to have a chat with them I think.
One of the good things about them is (I think) they have monthly contracts.
Yeah, thanks, I've just filled in their contact form with the query, they say a 2 hour reply , so will see what they say, but my current product is £9.99 for 2GB and they have billed me £11.49 for last month, and I only used 1.75GB so I think they've made a mistake. The £6.49 product is for first three months, then it goes up to £12.99 thereafter apparently. I'd never use that amount though, only use it for web browsing, don't download stuff, so I'm better off sticking to my current one as long as they bill me correctly!
But what's this about the £6.49 service only being for the first 3 months? They never told me that, which was a bit naughty of them..... :eek:
Yes - you have to go looking for the real cost and also make sure which market your exchange is in.
However, as I said earlier it's a one-month contract and, if yoI don't take their modem, nothing to pay if you migrate to another ISP.
I left them for an ISP which was LLU in my area and who doesn't traffic shape.
If you're on a legacy package, change to one of the current ones; I'm on the 11 quid 60Gbyte (I used to pay 21 for less).
Also, it's worth asking them to supply their Thomson router; if you promise to stay for 12 months it's free, else 40 quid. It is rock solid, stays up for weeks if not months.
10/10
I would like to go to Plusnet, however I will be buying my own Thomson 582N wireless router (upgraded version of the 585v8), however I have tried to find out if the technical guys at Plusnet will assist in the setting up of the router, in order to get me on line. It appears that no one wants to help with this issue. I just cannot fathom out this company
Any comments please.
Brooke Bond
They will give you the settings for the router when you open your account. It is just a case then of entering the settings, username and password into the router's webpage.
I used my own router when I was with them.
As has been mentioned like any ISP they supply the basic connection details but I am not sure why you would expect any ISP to get involved in supporting all the various routers available which they don't supply.
I have no complaints about them.
You can go to the Plusnet website and order it there