you shouldn't have though, as box office can be bought using the boxes internet connection - so telephone connection is NOT required for that.
Hi
I have three Sky HD boxes, all connected to the internet. No fone line connected to any of them. I tried to order the boxing at the weekend via Box Office. All three boxes stated I need a fone line connected to order from Box Office .
I have three Sky HD boxes, all connected to the internet. No fone line connected to any of them. I tried to order the boxing at the weekend via Box Office. All three boxes stated I need a fone line connected to order from Box Office .
Thanks
Baz
are they all on the new version of the EPG?
or are they all old Thomson boxes?
irrelevant, as all boxes on new EPG are able to purchase PPV content using internet connection, and phone line is only used if no internet connection is detected.
irrelevant, as all boxes on new EPG are able to purchase PPV content using internet connection, and phone line is only used if no internet connection is detected.
Hi
If this is the case, can u explain how three Sky HD boxes all connected to the internet with the latest version of the new EPG, receive a message stating a fone line needed to be connected to order the boxing on Box Office at the weekend??
Do u have a link where its states Sky HD boxes with the latest version of the new EPG no longer rquire a fone line to order PPV?
If this is the case, can u explain how three Sky HD boxes all connected to the internet with the latest version of the new EPG, receive a message stating a fone line needed to be connected to order the boxing on Box Office at the weekend??
Do u have a link where its states Sky HD boxes with the latest version of the new EPG no longer rquire a fone line to order PPV?
Thanks
Baz
Google not working (Sky PPV Network - found result in seconds)?
The easiest way to order Sky Box Office events is with your Sky remote. If your Sky box doesn’t have an active broadband connection, you’ll need to make sure your box is connected to a functioning phone line before ordering.
Please note: If you're a Sky Multiscreen customer, activated your viewing card after 17 December 2013 and none of your Sky boxes are connected to your home broadband network, you will need to order by phoning Sky.
The easiest way to order Sky Box Office events is with your Sky remote. If your Sky box doesn’t have an active broadband connection, you’ll need to make sure your box is connected to a functioning phone line before ordering.
Please note: If you're a Sky Multiscreen customer, activated your viewing card after 17 December 2013 and none of your Sky boxes are connected to your home broadband network, you will need to order by phoning Sky.
Hi
Thanks for that info and the sarcasm :-p lol. J to the K. Still I'm confused why I was unable to order PPV at the weekend when I have everything required to do so :-s.
irrelevant, as all boxes on new EPG are able to purchase PPV content using internet connection, and phone line is only used if no internet connection is detected.
Possibly not?, as he's unable to order PPV without, and from when he had it fitted he's still required to have all boxes permanently connected to the phone, which he hasn't got.
I was trying to turn a card on the other day, with only an Internet connection - and it wouldn't work, it just said 'phone line not connected'.
Possibly not?, as he's unable to order PPV without, and from when he had it fitted he's still required to have all boxes permanently connected to the phone, which he hasn't got.
I was trying to turn a card on the other day, with only an Internet connection - and it wouldn't work, it just said 'phone line not connected'.
it is irrelevant.
PPV payments are taken via internet where an internet connection is available.
it only falls back to telephone line if no internet connection is available.
this is the same whether a single box, multiroom box before dec 18th or multiroom box after dec 18th, and with or without a telephone connection.
it is irrelevant.
PPV payments are taken via internet where an internet connection is available.
it only falls back to telephone line if no internet connection is available.
this is the same whether a single box, multiroom box before dec 18th or multiroom box after dec 18th, and with or without a telephone connection.
Hi
I'm at a loss why I couldn't order the boxing at the weekend, as mentioned all three Sky HD boxes were connected to the internet but still I received an on screen message stating an active fone line wasnt connected and wasn't possible to order the boxing :-s
it is irrelevant.
PPV payments are taken via internet where an internet connection is available.
it only falls back to telephone line if no internet connection is available.
this is the same whether a single box, multiroom box before dec 18th or multiroom box after dec 18th, and with or without a telephone connection.
You claim it's irrelevant, yet it doesn't work via the internet even though it's available - likewise, authorising a box via the internet (rather than phone) rarely seems to work.
You claim it's irrelevant, yet it doesn't work via the internet even though it's available - likewise, authorising a box via the internet (rather than phone) rarely seems to work.
yet it does exactly that for me, and my multiroom is pre-dec 18 and currently don't have any telephone connections on either boxes.
so yes, i will continue to claim that thanks
This is how I tried ordering the boxing at the weekend. Pressed Box Office on the Sky remote control, searched for the Event, selected the event, this is where I was faced with the on screen message as stated in my earlier posts.
yet it does exactly that for me, and my multiroom is pre-dec 18 and currently don't have any telephone connections on either boxes.
so yes, i will continue to claim that thanks
Just because it works for one person doesn't mean it works for everyone - as is obvious from this thread, and the various previous ones.
Just because it works for one person doesn't mean it works for everyone - as is obvious from this thread, and the various previous ones.
but it does work though, so the reason that the poster can't get it work is not because it is not supported but rather there is an issue somewhere along the chain.
you were implying that it wasn't possible at all.
unless, of course, you are suggesting that i've got some mystical sky box that does things that no-one else can.
Not at all, I was implying that it doesn't work for many people, I'm perfectly aware it's 'supposed' to work - and reasons for it not doing could be down to settings on your Sky account, expecting a phone connection rather than Internet.
Certainly, so far, I've only managed to turn on ONE Sky box/card via the Internet, where phone connections do it flawlessly. For that matter I've yet to get the new useless automated voice recognition system to work even once
I got home from work and tried to order Wolf of Wall Street just as a test. I'm still faced with the same on screen message. I wonder if its worth foning Sky to see what they say on the matter?
I got home from work and tried to order Wolf of Wall Street just as a test. I'm still faced with the same on screen message. I wonder if its worth foning Sky to see what they say on the matter?
Thanks
Baz
when was the last time you ordered any PPV successfully?
i wonder if it's actually that your account has no credit limit set or is over credit limit.
easiest way to check is to simply connect a phone line and see if you get a different error or it is succeeds.
when was the last time you ordered any PPV successfully?
i wonder if it's actually that your account has no credit limit set or is over credit limit.
easiest way to check is to simply connect a phone line and see if you get a different error or it is succeeds.
Hi
Its been years and years since I ordered any PPV lol. I'm just on the fone to Sky now, they're looking into it as they have me on hold.
This is what I've been told from Sky. If u have a new Sky HD box with built in WiFi, u no longer need a telephone cable to order PPV. If u have an old Sky HD box that connects via ethernet cable, u still need an active telephone line connected to order PPV.
Comments
Hi
That's not entirely correct. I have multi room, I needed my box to be connected to a fone line to order from Box Office.
Baz
you shouldn't have though, as box office can be bought using the boxes internet connection - so telephone connection is NOT required for that.
Hi
I have three Sky HD boxes, all connected to the internet. No fone line connected to any of them. I tried to order the boxing at the weekend via Box Office. All three boxes stated I need a fone line connected to order from Box Office
Thanks
Baz
are they all on the new version of the EPG?
or are they all old Thomson boxes?
Hi
They all have the latest version of the new EPG.
Baz
When were they fitted?.
irrelevant, as all boxes on new EPG are able to purchase PPV content using internet connection, and phone line is only used if no internet connection is detected.
Hi
If this is the case, can u explain how three Sky HD boxes all connected to the internet with the latest version of the new EPG, receive a message stating a fone line needed to be connected to order the boxing on Box Office at the weekend??
Do u have a link where its states Sky HD boxes with the latest version of the new EPG no longer rquire a fone line to order PPV?
Thanks
Baz
Hi
All three Sky HD boxes r manafactured by Sky, they're at least two years old.
Thanks
Baz
Google not working (Sky PPV Network - found result in seconds)?
http://help.sky.com/tv/find-record-tv-programmes/ordering-a-sky-box-office-movie-or-event
The easiest way to order Sky Box Office events is with your Sky remote. If your Sky box doesn’t have an active broadband connection, you’ll need to make sure your box is connected to a functioning phone line before ordering.
Please note: If you're a Sky Multiscreen customer, activated your viewing card after 17 December 2013 and none of your Sky boxes are connected to your home broadband network, you will need to order by phoning Sky.
Hi
Thanks for that info and the sarcasm :-p lol. J to the K. Still I'm confused why I was unable to order PPV at the weekend when I have everything required to do so :-s.
Thanks
Baz
Possibly not?, as he's unable to order PPV without, and from when he had it fitted he's still required to have all boxes permanently connected to the phone, which he hasn't got.
I was trying to turn a card on the other day, with only an Internet connection - and it wouldn't work, it just said 'phone line not connected'.
it is irrelevant.
PPV payments are taken via internet where an internet connection is available.
it only falls back to telephone line if no internet connection is available.
this is the same whether a single box, multiroom box before dec 18th or multiroom box after dec 18th, and with or without a telephone connection.
Hi
I'm at a loss why I couldn't order the boxing at the weekend, as mentioned all three Sky HD boxes were connected to the internet but still I received an on screen message stating an active fone line wasnt connected and wasn't possible to order the boxing :-s
Thanks
Baz
You claim it's irrelevant, yet it doesn't work via the internet even though it's available - likewise, authorising a box via the internet (rather than phone) rarely seems to work.
yet it does exactly that for me, and my multiroom is pre-dec 18 and currently don't have any telephone connections on either boxes.
so yes, i will continue to claim that thanks
This is how I tried ordering the boxing at the weekend. Pressed Box Office on the Sky remote control, searched for the Event, selected the event, this is where I was faced with the on screen message as stated in my earlier posts.
Would this have made any difference?
Thanks
Baz
Just because it works for one person doesn't mean it works for everyone - as is obvious from this thread, and the various previous ones.
but it does work though, so the reason that the poster can't get it work is not because it is not supported but rather there is an issue somewhere along the chain.
you were implying that it wasn't possible at all.
unless, of course, you are suggesting that i've got some mystical sky box that does things that no-one else can.
Not at all, I was implying that it doesn't work for many people, I'm perfectly aware it's 'supposed' to work - and reasons for it not doing could be down to settings on your Sky account, expecting a phone connection rather than Internet.
Certainly, so far, I've only managed to turn on ONE Sky box/card via the Internet, where phone connections do it flawlessly. For that matter I've yet to get the new useless automated voice recognition system to work even once
I got home from work and tried to order Wolf of Wall Street just as a test. I'm still faced with the same on screen message. I wonder if its worth foning Sky to see what they say on the matter?
Thanks
Baz
when was the last time you ordered any PPV successfully?
i wonder if it's actually that your account has no credit limit set or is over credit limit.
easiest way to check is to simply connect a phone line and see if you get a different error or it is succeeds.
Hi
Its been years and years since I ordered any PPV lol. I'm just on the fone to Sky now, they're looking into it as they have me on hold.
Baz
This is what I've been told from Sky. If u have a new Sky HD box with built in WiFi, u no longer need a telephone cable to order PPV. If u have an old Sky HD box that connects via ethernet cable, u still need an active telephone line connected to order PPV.
Baz