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Amazon order has not arrived
waterlooenders
Posts: 98 Forum Member
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Hi,
I ordered from Amazon directly on the 11th of January.
I ordered a Black ipod nano with Free super saver delivery (which I assume would not need a signature?). It was definitely dispatched on the 12th via RM - I'd assume it would just be posted through the letterbox?
It has been way more than the time it should have taken now, and it's pretty annoying as it was for my sisters birthday, which was last week! It was a present between me and my other 2 siblings - we look a bit stupid now!
How would I go about contacting Amazon about this issue? I've had a look but I can't find anywhere?
Also, would I be refunded or just sent a replacement? If I'm going to be refunded I think we'll just get one from a shop - it's pretty annoying to say the least.
I ordered from Amazon directly on the 11th of January.
I ordered a Black ipod nano with Free super saver delivery (which I assume would not need a signature?). It was definitely dispatched on the 12th via RM - I'd assume it would just be posted through the letterbox?
It has been way more than the time it should have taken now, and it's pretty annoying as it was for my sisters birthday, which was last week! It was a present between me and my other 2 siblings - we look a bit stupid now!
How would I go about contacting Amazon about this issue? I've had a look but I can't find anywhere?
Also, would I be refunded or just sent a replacement? If I'm going to be refunded I think we'll just get one from a shop - it's pretty annoying to say the least.
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There are links all over the help section for contacting Amazon, or a CS rep will phone you. Log in and go into the help section.
"General Support: Contact Us" HERE
Yup: http://www.amazon.co.uk/gp/help/customer/display.html/ref=hp_left_cn?ie=UTF8&nodeId=200430820
Anyone been through the refund process before though? If it's not quick then we'll have to wait before we can buy anything else for her.
Have you checked the depot? I had something delivered Royal Mail one time and the postman did not leave a card. I would not have known to check the post office depot if the vendor had not told me to check.
You need to contact Amazon and find out how the package was sent for starters.
They have a ringback service which works very well. They (or rather those cretins at Yodel) delivered a £100+ package of mine to a notoriously scratterish resident down the street. I complained and they sent the whole lot again !
I think they'd be likely to do so again, once they've investigated and if you've not done this sort of thing before.
That may not be possible, now. I picked a parcel up last week, and noticed signs all round the office saying that if you didn't have a card, they couldn't do anything.
I'd expect any delay to be weather related as well, tbh.
I ordered a dog harness from amazon and when it arrived i tried it on the dog and its too small. It says on amazons website they wont refund the cost of sending it back unless the item is faulty or incorrect. I ordered a medium and they sent medium but the size of the actual product (which it says on the packet) is different to the size in their product description. Does that still count as incorrect?
Secondly, i ordered a few bits so it came in a big box. Now ive just ordered the harness on its own in large. Can i send the medium one back to them in the same packaging they posted to me or do i have to buy new?
We ordered a tablet for my daughter for christmas through Amazon. £300.
You guessed it! No signature required!
The very same delivery I had to sign for an OPI tester nail varnish (worth £3) bought from an eBay seller. Madness.
I do wonder how many people made out they didn't receive their tablet.
If their description was wrong, yes they should refund your return postage. Did you buy it from Amazon or a market place seller? Both should refund you, it just may be easier if you bought from Amazon as individual sellers can sometimes be awkward.
And yes, you can reuse the packaging, just remove or cover up any labels.
It was from amazon themselves. I always try and use them if its something i might have to return.
I will use whatever packaging they sent the next delivery in. I just wondered if you were allowed to send it back in their packaging or if you have to buy your own.
In all the years of using amazon ive never sent anything bavk before!
Last week I ordered an item that said “delivery estimated” then a date given just over a week and low and behold the item turned up 10 AM the next day so about 18 hours from order to door.
A few weeks before that I ordered an item and it said about 1 week and it took almost two.
Just ordered something yesterday (and this item is sold by Amazon) and their saying expect delivery next Tuesday. I since discovered today that I could have ordered direct from the manufacturer, same price no delivery charges with delivery within two days.
Amazon for me used to be precise and fast with their deliveries but for me they are starting to wane a bit.
As it was i had to wait until today to get it from the sorting office, because when it was delivered yesterday i was at work.
So not Amazon fault, but Royal Mail.
Will do as soon as i get my next item so i have the packaging! Might sound silly but can i print off the labels and sellotape them on? Or do i need to buy sticky printable labels?
Yes, just sellotape them on. I always do.
I;ve contacted Amazon so hopefully they can sort it sharpish!