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BT engineer coming soon to fix line, questions |
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#1 |
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Forum Member
Join Date: Mar 2009
Posts: 3
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BT engineer coming soon to fix line, questions
Hi,
I have BT coming out to look at my line as my SNR is awful and my voice call quality if terrible. Basically I have a standard NT5e master socket, then I have cabled to a second master socket using solid core Cat6 cable. From the second master socket I have run about 15m of solid core Cat6 cable into the study. On the study socket I have a single modem DG834GT and a set of quad DECT handset running off a single master base station. I have cleared my cabling as a cause of poor SNR as I disconnected it all and plugged the modem into the test socket. i have also plugged in a standard wired handset and call quality is poor But BT will want to do everything they can to make me pay the call out charge, so I have a couple of questions. 1. Surely my poor SNR on the ADSL will affect my call quality, as the SNR is for the general line not just the ADSL. 2. I have several neighbours with ADSL, why are they not having any issues. 3. There were 4 phone lines coming into my house previously, how have they affected my call quality. (Previous owner ran a business from home) 4. My line is between 2 - 3 miles from the exchange, does this affect call quality. Can anyone think of any other questions to ask? TIA Chris aka BoobBoo |
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#2 |
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Forum Member
Join Date: Jun 2007
Location: manchester
Posts: 946
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Quote:
1. Surely my poor SNR on the ADSL will affect my call quality, as the SNR is for the general line not just the ADSL.
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2. I have several neighbours with ADSL, why are they not having any issues.
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3. There were 4 phone lines coming into my house previously, how have they affected my call quality. (Previous owner ran a business from home)
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4. My line is between 2 - 3 miles from the exchange, does this affect call quality.
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Can anyone think of any other questions to ask?
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#3 |
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Forum Member
Join Date: Mar 2009
Posts: 3
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Quote:
are they sending a regular pstn engineer to look at the poor voice quality or are they sending a b/band engineer to look at the poor signal quality?
They are sending out a regular PSTN engineer as I have very poor volume on my line. I really have to talk very loudly to make myself heard.The guy will not be leaving the house until he proves to me that the poor sound quality is the fault of my handsets. Besides most of the engineers are nice people, if I explain nicely what the problem is they are likely to help. Chris |
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#4 |
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Guest
Join Date: Nov 2003
Posts: 1,720
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Quote:
They are sending out a regular PSTN engineer as I have very poor volume on my line. I really have to talk very loudly to make myself heard.
The guy will not be leaving the house until he proves to me that the poor sound quality is the fault of my handsets. Besides most of the engineers are nice people, if I explain nicely what the problem is they are likely to help. Chris |
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#5 |
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Forum Member
Join Date: Mar 2009
Posts: 3
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God no, that gives the guy something to aim for.
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#6 |
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Guest
Join Date: Nov 2003
Posts: 1,720
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Quote:
God no, that gives the guy something to aim for.
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