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Foxsat HDR Freeze During Recording


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Old 14-03-2009, 07:16
Eddy5
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I've had my Foxsat HDR freeze a couple of times while I'm recording and accessing the recorded items menu.
When I pressed the watch from last played position the system stops responding to the remote or the front panel buttons, but the current channel is still playing in the background with all the menus in the front.
The only method I've found so far to get out of this it to turn the box power off.
Has anyone else experienced this?
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Old 14-03-2009, 23:47
b33k34
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yes - i've had this as well. it seems to be more prevalent with HD recordings.
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Old 15-03-2009, 19:57
shrek
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I had list last week while recording Lark rise in HD last Sunday. I pressed a button on the remote at the time to see info of the program and it just hung
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Old 15-03-2009, 20:05
germanycalling
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Its all gone a bit Pete Tong here today too. Three failed recordings and three lock-ups.
Only route to recovery was the power switch. Even the standby button on the front panel was totally dead. Just hoping it is not a sign of terminal illness. By chance I noticed that the cover was rather warm and normally it is quite cool. This plus my totally missed recorings last week is a bit of a concern. Apart from the Disecq set-up for Astra 1 mine is a legit install, using original hard drive. If it happens again I guess I could try a factory reset unless anyone else has any pointers?
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Old 15-03-2009, 23:20
germanycalling
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Just looked at one of my failed recordings which generated the lock-up or freeze. Program was Used Car Roadshow ITV 4 should have been 17:30 to 18:30. I wonder why the "I" plate says "The Force" billed time 23:16 and then reverts to the intended programme after a couple of minutes?? Maybe the Foxsat has every right to freeze under the circumstances ????
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Old 16-03-2009, 00:06
awo1949
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Just looked at one of my failed recordings which generated the lock-up or freeze. Program was Used Car Roadshow ITV 4 should have been 17:30 to 18:30. I wonder why the "I" plate says "The Force" billed time 23:16 and then reverts to the intended programme after a couple of minutes?? Maybe the Foxsat has every right to freeze under the circumstances ????
This is another case of me trying to figure out what the box is doing by observing what happens, so please read it with a degree of scepticism.

I have concluded that the i plate information for a recording is taken from the cached EPG. I have seen a number of instances of recordings that start a little earlier than the scheduled time giving information for the previous programme on the i plate. When it gets to (what I asume to be) the scheduled start time, the i plate changes to the programme that was recorded. The implication is that the recorded i plate information is unrelated to the signal that started the recording. I've also noticed that the i plate information (for both the previous programme and the one that was recorded) is stored in one of the sidecar files.

If the i plate information was indeed obtained from the cached EPG, you would have to wonder how it could possible get what it showed. Massive screw up somewhere, no doubt, but perhaps more likely in the software than the EPG.

Edit: I've just checked the listings. "The Force" was the previous programme, so that's consistant with my observations. It is the 23:16 that is really weird.
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Old 16-03-2009, 13:28
savvy
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This is another case of me trying to figure out what the box is doing by observing what happens, so please read it with a degree of scepticism.

I have concluded that the i plate information for a recording is taken from the cached EPG. I have seen a number of instances of recordings that start a little earlier than the scheduled time giving information for the previous programme on the i plate. When it gets to (what I asume to be) the scheduled start time, the i plate changes to the programme that was recorded. The implication is that the recorded i plate information is unrelated to the signal that started the recording. I've also noticed that the i plate information (for both the previous programme and the one that was recorded) is stored in one of the sidecar files.

If the i plate information was indeed obtained from the cached EPG, you would have to wonder how it could possible get what it showed. Massive screw up somewhere, no doubt, but perhaps more likely in the software than the EPG.

Edit: I've just checked the listings. "The Force" was the previous programme, so that's consistant with my observations. It is the 23:16 that is really weird.
I would agree that the i-plate info is taken from the EPG at the time the recording started, which could be from the previous programme - I quite often see this.

From discussions on the Feeview/Humax forum this has been confirmed for Freeview, at least.

On the Humax 9300T, the i-plate info is contained within the Transport Stream, so when you press Info from the Recorded Programmes, it has to start playing the prog to retrieve the info, and it does change as it gets to the real programme.

However, with the HDR, it does not have to play the file from the Media list to retrieve the i-plate. This is consistent with your findings that the data is present in one of the support files - it only has to look here, not in the Transport Stream.

The support file must contain some time data to be able to change the programme name at the correct time that the Transport Stream shows the next programme.

Maybe the support file has a corruption with the time?

If so, is this an indication of general file corruption on these systems, and maybe time for a reset & re-format, which is the usual solution for file corruptions on Humax Freeview boxes, so why not the HDR too?

Rgds.

Les.
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Old 16-03-2009, 15:06
son_t
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If the i plate information was indeed obtained from the cached EPG, you would have to wonder how it could possible get what it showed. Massive screw up somewhere, no doubt, but perhaps more likely in the software than the EPG.
I would assume that the cache EPG data is updated each time you go into the EPG (properly).

If people used the short-cut to the EPG (the fast method of going to Schedules, then EPG) then I would expect cached data to be old and out of sync with the real EPG data (which might cause problems)...
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Old 16-03-2009, 20:18
awo1949
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I would assume that the cache EPG data is updated each time you go into the EPG (properly).

If people used the short-cut to the EPG (the fast method of going to Schedules, then EPG) then I would expect cached data to be old and out of sync with the real EPG data (which might cause problems)...
I don't think the freesat EPG is updated that frequently by the broadcasters, and will only be updated for schedule changes, not programme slippage. It also only contains the nominal programme start and end times (e.g. 20:00 to 21:00) rather than than the precise times (e.g. 19:58 to 20:59). My vague understanding of how things work is that freesat's "Accurate Record" system does not rely on the EPG being either precise or accurate as is the case with the Sky platform. This being the case, freesat does not transmit a subset of the EPG on the transponder carrying the channel to be recorded. The EPG is only transmitted from the home transponder and is cached by the HDR for when it can't access it due to both its tuners being otherwise engaged.
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Old 16-03-2009, 22:09
richard_g_uk
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I experimented a few weeks ago using the footy on ITV as I suspected schedule slippage would occur. I set the HDR to record the News immediately following the footy.

The News was scheduled 10:20 to 10:45 (or something like that). Around 10:15 ish the footy was in extra time and bringing up the iPlate showed that the News had been re-scheduled at 10:45 however at 10:18 (I have 2 minutes padding) the HDR started recording. The Scheduler still showed that the News was scheduled from 10:20 to 10:45 however brining up the cached EPG showed the updated schedule (i.e. the News running from 10:45 to 11:10) with the clock symbol displayed on the updated News slot.

The HDR finished recording at 10:50 - meantime the footy was still on and the Iplate and the full EPG showed the News was scheduled from 11:00 to 11:25 (I can't remember whether or not the clock symbol was still overlayed - I suspect not). The HDR did not record the News when it finally did start becuase it had alreday disappeared from the schedule (as it was set as a one off and had already recorded something).

Just my observation, but there does appear to be some Schedule Tracking bugs when programme slippage happens.
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Old 16-03-2009, 23:18
awo1949
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@richard_g_uk

Because you had padding set, Accurate Record would have been disabled. However, I would still have expected it to track changes in the EPG. If you could see that the EPG had been updated, you would think that it should, but maybe the scheduler doesn't check the EPG very often. It might rely too much on the Accurate Record feature which you disabled. I wonder what the EPG contained for the News at 10:05, i.e. 15 minutes before it was originally scheduled, and when the box would have woken up for the recording had it been in standby. That might be the last time it checked the EPG.
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