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Disconnecting a BT line in preparation to reconnect


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Old 24-03-2009, 08:16
RobTuck
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Join Date: May 2005
Posts: 91

My main home landline is currently paid for by my employer, and it has active broadband, also paid by them.

The landline and broadband will soon be terminated, and I want to reconnect the line as a standard domestic line in my name, and get my own broadband service on the line.

Is there a way of requesting the line be disconnected, whilst making sure its not totally disconnected? i.e. I dont want to have to pay £122 for a new line connection, when its really just a reconnection.

Thanks in advance.
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Old 24-03-2009, 10:10
craigE
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Join Date: Aug 2006
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Just contact your domestic line provider and ask them to connect the line. It could be done as a "working line takeover" this will ensure there will be no cease order raised. Your number may change tho but you may be able to get it back.
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Old 24-03-2009, 11:23
speckledhen
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Inform BT that you want to takeover the exsisting line, same thing as you moving into a house taking over the line from the previous tennants.
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Old 25-03-2009, 08:25
RobTuck
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Join Date: May 2005
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Thanks both. I've gone and ordered it now, and they have indeed processed it as a 'working line takeover'. Should take a couple of weeks.
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