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3 Mobile, Help Please, E-mail Address For The Top Person At 3 Uk.


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Old 30-03-2009, 17:07
ocox
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I have tried to speak to their customer services regarding ending my contract and what a load of c**p it turned out to be. To cut it short, I rang on 27th Jan to give 30 days’ notice, but I am still receiving bills. When I called to complain (24th March) they said it would be looked in to. Surprise, surprise, they had no recording of my call. As I cannot be doing with the overseas call centre, I need a contact for the top “knob” in the UK to try and sort this out.
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Old 30-03-2009, 17:25
chris20
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here are the details http://www.lsdigitalmedia.co.uk/fed-...cutive-office/
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Old 30-03-2009, 17:38
dreamypuma
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The CEO's email is: kevin.russell@three.co.uk

Last edited by dreamypuma : 30-03-2009 at 17:41. Reason: Don't what to be offensive to are Kev.
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Old 31-03-2009, 10:42
ocox
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Thanks’ for the details; a very “NICE” e-mail was sent yesterday. I will keep you updated.
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Old 31-03-2009, 11:14
ocox
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Update;

I have just received the following e-mail, so here’s hoping to a satisfactory outcome.

Dear Mr *,
Ref: *******
Thank you for your recent communication, highlighting your concerns.
I would like to confirm that the Executive Office is currently investigating the issues you have raised and you will be contacted within 10 working days to discuss the results of their findings.
In this interim period, should you wish to comment further on the issues raised, please call the Executive Office on 08707 330 295, between 9am and 6.30pm, Monday to Friday.
Once again, thank you for bringing this matter to our attention and for your continued patience, during our ongoing investigations.

Yours sincerely

K*** K***
Executive Office Administrator
Executive Office, 3
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Old 31-03-2009, 17:30
ih8mondays
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I tried that, but got several phone calls from 3 customer services.

I ignored these calls and finally got a letter and a £10 credit. Not great, but it'll have to do.

Come renewal time (or maybe even 6-9 months before), I'll be off. Even if I have to pay to get out of the contract.
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Old 31-03-2009, 19:19
ocox
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New update; I got a call today at 3.30 pm from a very nice man in Scotland. He apologised for the way I had been treated by the overseas call centre and they had got it totally wrong. My contract should have been terminated regardless to my supposed “think about it”. The manager (Indian call centre) that spoke to me was also wrong in insisting that the cancelation with 30 days notice started from the 27th March. I will now be getting a full refund plus money for the cost of my calls to them. The call centre will be hearing from Senior Management in this country so as to be “educated”. I think it’s about time that 3 Mobile and all the other companies bring back their call centres to this country. I heard from a person I know (an ex-colleague) that Talk Talk are closing down their Indian call centres, not before time.
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Old 31-03-2009, 19:34
chris20
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yea the only thing giving 3 bad name and really messing things up for them is there really really crap customer service you have small networks with uk call centers. if 3 had uk call centers they could do so well.
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Old 31-03-2009, 22:20
ih8mondays
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Have to agree - their pricing is very good (especially for mobile internet), and coverage is generally very good for me. It's customer service (both on the phone and in store) that lets them down.

They tell you one thing when you sign up, but then you find out they lied/got it wrong when you query things later.
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Old 12-04-2009, 01:22
chopin
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Am so glad I got a bee in my bonnet (so to speak) tonight and went in search of 3!! I shall be advising my husband and son of this information. Hopefully my son will not have to pay for months of a 3 contract, which has provided him with a less than inferior service, alongside his new O2 contract, taken out in utter frustration at 3's lack of concern over dealing with texts which don't arrive and calls which never materialise.
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Old 12-04-2009, 15:31
Anika Hanson
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The exact same thing happened to me when I cancelled my contract with 3 some years ago. I see nothing has changed then. 3 have good deals (although a limited selection of phones compared to other networks) and in my exprerience the coverage was horrendus and the customer service appalling. I had a 12 month contract with them in 2004- when they first came out and ended as soon as possible. Sometimes I think that prehaps they have improved since then but reading your post it seems as though nothing has changed.
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Old 12-04-2009, 15:42
chris20
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i was with from start but left due to a lot of problems and over the years they have not in any way got better they have got worse plus they are not cheap any more if look around and you will get a lot better.


The exact same thing happened to me when I cancelled my contract with 3 some years ago. I see nothing has changed then. 3 have good deals (although a limited selection of phones compared to other networks) and in my exprerience the coverage was horrendus and the customer service appalling. I had a 12 month contract with them in 2004- when they first came out and ended as soon as possible. Sometimes I think that prehaps they have improved since then but reading your post it seems as though nothing has changed.
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