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Why Is Itv Hd Not Working On Footie
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nunboro1969
07-04-2009
Has anyone else not getting itv hd on the footie tonight,did have failed recording last week on itv hd
GaseousClay
07-04-2009
working ok here (watching) for me in the ITV central region
nunboro1969
07-04-2009
Originally Posted by GaseousClay:
“working ok here (watching) for me in the ITV central region”

Hello GaseousClay i am also in itv central region and itv hd flag comes up, i press red button and blank screen but can see dolby digital sign,is this sign that the boxs is on its way out????
nunboro1969
07-04-2009
SORRY i am in itv central west
GaseousClay
07-04-2009
I can change channels and return and press the red button without problems. I don't normaly watch much ITV HD but I think folks have mentioned turning off the stb and turning it off at the mains and then restarting it helps though it could have been a factory reset that cured it

yes central west also
Nick123
07-04-2009
Nunboro,
perhaps you have the same problem that I did 2 weeks ago. I was happily watching Lewis on ITV HD and the screen just suddenly went blank. The dolby sign came on when switching for its usual few seconds, and the iPlate also worked and gave the usual information - the only thing missing was the picture and sound. Afterwards, I could not receive any ITV HD transmissions at all. Each time I got a blank screen. It was a fault with the box - a factory reset solved the problem.
nunboro1969
07-04-2009
THANKS again going to try factory reset fingers crossed
GaseousClay
07-04-2009
Originally Posted by nunboro1969:
“THANKS again going to try factory reset fingers crossed”

you beat me too it I found the link that confirmed the reset route http://www.digitalspy.co.uk/forums/s...4&postcount=14
nunboro1969
07-04-2009
Originally Posted by Nick123:
“Nunboro,
perhaps you have the same problem that I did 2 weeks ago. I was happily watching Lewis on ITV HD and the screen just suddenly went blank. The dolby sign came on when switching for its usual few seconds, and the iPlate also worked and gave the usual information - the only thing missing was the picture and sound. Afterwards, I could not receive any ITV HD transmissions at all. Each time I got a blank screen. It was a fault with the box - a factory reset solved the problem.”

thanks nick 123 and gaseousclay sorted out now thanks,i wonder if the failed recording of the interperter the other day
Nick123
07-04-2009
Originally Posted by nunboro1969:
“THANKS again going to try factory reset fingers crossed”

Please let us know how it works. Don't forget that you will lose all the scheduled future recordings. I tried all the simple stuff (cold start, unplugging for a few minutes) but only the factory reset was able to restore ITV HD. I hope this is not going to happen too often.
I remember now that I was also recording the program I actually decided to watch live on ITV HD - I think it's the first time I have done this, so I'm wondering if this was responsible. Were you too trying to record as well as watch, by chance?
Nick123
07-04-2009
Originally Posted by nunboro1969:
“thanks nick 123 and gaseousclay sorted out now thanks,i wonder if the failed recording of the interperter the other day”

Thanks for the link Gaseousclay, so it looks like at least three of us have had this problem.
I confirm that I was also unable to successfully record any ITV HD progs before I did the reset - there were no messages, it simply just didn't record anything.
nunboro1969
07-04-2009
On the day of the interperter a message popped saying recording failed the last 30 seconds
grahamlthompson
07-04-2009
Originally Posted by Nick123:
“Please let us know how it works. Don't forget that you will lose all the scheduled future recordings. I tried all the simple stuff (cold start, unplugging for a few minutes) but only the factory reset was able to restore ITV HD. I hope this is not going to happen too often.
I remember now that I was also recording the program I actually decided to watch live on ITV HD - I think it's the first time I have done this, so I'm wondering if this was responsible. Were you too trying to record as well as watch, by chance?”

I have done this many times without any problem once it's recording HD on 103, tuning to 103 takes you straight to the HD stream
Nick123
07-04-2009
Originally Posted by nunboro1969:
“On the day of the interperter a message popped saying recording failed the last 30 seconds”

I meant to say that there were no trace of anything being recorded in the media list - I wasn't around at the time, that's why I was trying to record. I dare say I had the same message as you had I been there. I tried to record three things on ITV HD before I did the reset and they all failed, so your loss of The Interpreter will presumably be due to the same ITV HD bug.
Nick123
07-04-2009
Originally Posted by grahamlthompson:
“I have done this many times without any problem once it's recording HD on 103, tuning to 103 takes you straight to the HD stream”

Thanks, so the fact I was also recording was not responsible.
This is a very strange fault:
a. only ITV HD is affected - you get everything functioning as normal, the iPlate, the programme information, the red button/blue button to take you back, but there's no sound or picture, and trying to record any subsequent ITV HD programme fails. All other channels work fine.
b. in my case, the picture just went off in mid-programme: it was not connected to any action, it wasn't switching to or from the ads and the remote was in its usual unfindable place under a cushion so there was nothing to provoke it - just suddenly - pluff - no picture or sound.
nunboro1969
07-04-2009
Originally Posted by Nick123:
“I meant to say that there were no trace of anything being recorded in the media list - I wasn't around at the time, that's why I was trying to record. I dare say I had the same message as you had I been there. I tried to record three things on ITV HD before I did the reset and they all failed, so your loss of The Interpreter will presumably be due to the same ITV HD bug.”

YES does sound like a itv bug,watching the england match last week and in the last 20 minutes the picture went off itv hd and never returned
KDH
29-04-2009
I had this problem last night - half way through the footie - screen went blank on ITV HD

- I had been fiddling around in non freesat mode 10 mins before - I don't know if this may be a factor ???

So the consenus is that only a factory reset does the job??
savvy
29-04-2009
Originally Posted by KDH:
“I had this problem last night - half way through the footie - screen went blank on ITV HD

- I had been fiddling around in non freesat mode 10 mins before - I don't know if this may be a factor ???

So the consenus is that only a factory reset does the job??”

When it happened to me a week or so ago, I waited about a week through various channel changes and rescans, but the Red Button still wouldn't work. Had to do a factory reset, and it then worked OK again.

Rgds.

Les.
KDH
29-04-2009
Thanks
KDH
16-06-2009
Raising this thread from the dead .....................

did a factory reset in late April to bring back ITV HD ..........worked fine ............but had same problem in Nature's Fury tonight........ screen went blank - had a message saying channel scrambled etc then blank - Dolby sign only etc.......same as posts earlier in this thread.

I have done another reset but......
A little disconcerted now that this has happened again within 2 months!
LesU
16-06-2009
Originally Posted by KDH:
“Raising this thread from the dead .....................

did a factory reset in late April to bring back ITV HD ..........worked fine ............but had same problem in Nature's Fury tonight........ screen went blank - had a message saying channel scrambled etc then blank - Dolby sign only etc.......same as posts earlier in this thread.

I have done another reset but......
A little disconcerted now that this has happened again within 2 months!”

I had exactly the same problem. Lost HD screen went blank. I switched to another channel and it was OK. switched back and got ITV Nature's Fury in SD, tried the red button, blank screen. We watched the rest in SD. This is viewing on ITV East.
I'm assuming there was a transmission fault.
KDH
17-06-2009
LesU... Interesting - I'm ITV Anglia (S) - this happened with about 10-15 mins to go to the end of the program - so may have been transmission fault??
I did a reset anyway - if your HD still not working for next program (at 9pm tonight?) you may need to the same
savvy
17-06-2009
Originally Posted by KDH:
“LesU... Interesting - I'm ITV Anglia (S) - this happened with about 10-15 mins to go to the end of the program - so may have been transmission fault??
I did a reset anyway - if your HD still not working for next program (at 9pm tonight?) you may need to the same”

Nature's Fury: Firestorm recorded OK here, ITV West Country. Billed Time 21:01-22:03. Finished at end of credits, then went to the ITV HD Unavailable screen at 58mins in, and continued to record this for another 4mins.

Rgds.


Les.
grahamlthompson
17-06-2009
Originally Posted by savvy:
“Nature's Fury: Firestorm recorded OK here, ITV West Country. Billed Time 21:01-22:03. Finished at end of credits, then went to the ITV HD Unavailable screen at 58mins in, and continued to record this for another 4mins.

Rgds.


Les.”

Similar here Les, same postcode (literally ), Started 21:00 with short not available caption, recorded for 01:02 with unavailable caption starting at 00:58. Looks like ITV might have responded to Kingdom getting cut short.

Thought - As this channel is providing Freeview coverage for the West Country may be the AR codes are different.
savvy
17-06-2009
Originally Posted by grahamlthompson:
“Similar here Les, same postcode (literally ), Started 21:00 with short not available caption, recorded for 01:02 with unavailable caption starting at 00:58. Looks like ITV might have responded to Kingdom getting cut short.

Thought - As this channel is providing Freeview coverage for the West Country may be the AR codes are different.”

Hmmm.... Yours started at 21:00, mine at 21:01, would have thought they'd have been the same.

Heheh, I like the thought of ITV providing a belt & braces approach with their own internal padding

I think, but don't know for sure, that the Freesat & Freeview EPG, EITsched, EITp/f, are maintained entirely separately, from the comparison testing I've done on HDR vs 9300 AR performance. But, I don't know in what way the Freesat ITV W/C feeds into the Freeview systems. Interesting thought.

Rgds.


Les.
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