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Subway
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Geordiesi
10-04-2009
Originally Posted by _radioamerica:
“I rarely get a foot long”

as the actress said to the bishop!!

bic
10-04-2009
Really don't like the bread - it reminds me of nimble bread in the 70's and the smell as you walk past makes me dry retch.
pasodaisy
10-04-2009
I wish they did wheat free bread or wraps, i can't eat wheat and i don't want to just have a salad whilst the rest of the group are tucking into subs.
AVTalk
10-04-2009
The bread is typically mass-market American, ie, too sweet - but it does at least offer some healthier options and you can easily avoid fried food in a Subway.

I'd like it if they introduced a Reuben Sandwich sub. Best ever sandwich IMO, although it's very difficult to find one in the UK (let alone a good one).
Color of Night
10-04-2009
I don't mind having a Subway if I am passing & need lunch, the chicken Teriyaki is my favourite. I just wonder how much bread goes to waste. I buy a 6in sandwich for myself & buy a children's meal deal for my grandson, they cut the 12in in half, I get one half for my sandwich then they cut the small piece off the other half & use the larger bit for my grandson's sandwich, so what happens the the small bit that's left. I can't see them being able to use it so does it just get thrown away, why not just use the full 6in?
The Subman
10-04-2009
Originally Posted by Color of Night:
“I just wonder how much bread goes to waste.”

In a well run, established store anywhere between 0 and 10 breads are thrown away each day. New and less well run stores can waste anything up to 40 breads.

Unfortunately, there will always be an element of waste as we can never be certain of how much we're going to sell, so have to bake more than is needed. Some excess bread can be sold first thing the next morning, but from mid-morning onwards will be too stale to use.


Originally Posted by Color of Night:
“I buy a 6in sandwich for myself & buy a children's meal deal for my grandson, they cut the 12in in half, I get one half for my sandwich then they cut the small piece off the other half & use the larger bit for my grandson's sandwich, so what happens the the small bit that's left. I can't see them being able to use it so does it just get thrown away, why not just use the full 6in?”

Quite simply, to stop people using the Kids Pack as a way of getting a cheap meal. We have to differentiate between an "adult" Sub and a mini Sub. Also, as the kids Subs contain less filling than the full 6", using the full bread makes the Sub appear very empty and generally leads to complaints.

The correct way to make the kids "mini Sub" is actually to cut a Footlong bread into three, which in theory would create no waste. Realistically though, this produces a very small sandwich and means committing a full bread to being used for Kids Packs, which on the whole are not popular. Ultimately, more waste occurs from having to cut the Footlong into three than chopping the ends off of a 6".
Color of Night
10-04-2009
Thanks Subman for answering that my questions. Its a pity they couldn't make a small bread for the childrens meals so there wouldn't be so much waste. We are constantly being told there is too much food going to land fill & this is waste that should be avoided. Why can't the cut off's be made in to mini sandwiches on a paper plate or something or served with a plate salad.
Another thing I get annoyed at as well is the little carrier they give you even when your eating in, I understand why they do it if your taking your meal out as it keeps everything together but what a waste when your eating on the premises, I always ask them not to put it in a bag.
I love the idea of having a calorie list in the tables, I have to watch what I eat so makes it easy for me to decide what i can have.
AVTalk
11-04-2009
Originally Posted by Color of Night:
“Its a pity they couldn't make a small bread for the childrens meals so there wouldn't be so much waste”

He just told you that there isn't, in fact, much waste at all.

He quite clearly stated that some branches sometimes don't throw away any bread at all.
lets-go-disco
11-04-2009
My local Subway used to have special bread rolls for the kids packs - they were round and about the size of a large croissant.

Was this just my local branch or did other shops do this too?


*Edit to add - I seem to recall that when I took my children to York for a few days they had the kids bread rolls there too - this was 3 or 4 years ago though.
Last edited by lets-go-disco : 11-04-2009 at 09:06
The Subman
11-04-2009
Originally Posted by Color of Night:
“Why can't the cut off's be made in to mini sandwiches on a paper plate or something or served with a plate salad.”

Because the cut offs are too small to realistically do anything with. We're talking roughly an inch of bread here, which is too small to properly fit most of our ingredients on. In addition, if we were to serve such a small sandwich with something such as a plate salad, it would generate complaints as people would want something bigger!


Originally Posted by Color of Night:
“Another thing I get annoyed at as well is the little carrier they give you even when your eating in, I understand why they do it if your taking your meal out as it keeps everything together but what a waste when your eating on the premises, I always ask them not to put it in a bag.”

Absolutely agree with you. My staff now ask customers if they need a bag, rather than automatically placing the Sub in one. It shocks me how many people request a bag when they don't need one though! Some people ask for them just to get their money's worth believe it or not. They don't need the bag at all, but they see our not giving them out as us trying to rip them off for some reason!

Every day I see people ask for a bag, then put the Sub in their pocket, in another bag or just take it out and eat it straight away! It does wind me up somewhat!

[quote=lets-go-disco;31851984]My local Subway used to have special bread rolls for the kids packs - they were round and about the size of a large croissant.

Was this just my local branch or did other shops do this too?[quote]

Ahh, the Deli Rolls. We used to use these for the Kids Packs and breakfast sandwiches, but discontinued them around two years ago. The main problem with these was that they were not used for anything else, so most stores either ended up throwing most of them away each morning, or ran out halfway through the day. The quality of the rolls in the UK was also rather variable. In America, they always seemed decent, but over here they were never of the same quality as our bread.
LQS
11-04-2009
I used to like Subway until I saw a programme which I think was entitled "Britain's worst food". Anyway, as it is "fresh" sandwiches they do not need to declare what is in it. So for instance, the bread had hydrogenated veg oil in it, and the meat was reconstituted. My OH got a sub the other day and the next day had a very dodgy tum - so I am not sure about the food hygiene of my local one either.
The Subman
11-04-2009
Quote:
“as it is "fresh" sandwiches they do not need to declare what is in it.”

That is true, however we still do and always have done! The ingredient lists for specific products are available in all stores, and we have our nutrition information posted on the counter and available in booklets instore. I'd bet the likes of Greggs or most local sandwich shops would be unable to provide either of these.

Quote:
“the bread had hydrogenated veg oil in it”

That is not correct.

Quote:
“the meat was reconstituted”

The law dictates that we must state where meat is formed or reformed, and this information is on our menus and product descriptions, as it always has been.
Color of Night
11-04-2009
Thank you Subman for being kind enough to answer my questions.
PlatinumSteve
11-04-2009
Five! Five dollar! Five Dollar Footlong! That's why I love Subway's over here. Five dollar footlongs are the greatest thing ever!
The Subman
12-04-2009
Quote:
“ Thank you Subman for being kind enough to answer my questions.”

Not a problem! I always enjoy shedding light on the aspects of our food and brand people might not be aware of!
Simi89
12-04-2009
I love veggie patties/veggiemax I get a 6 inch one for £2.99 about once a week. I don't really have a problem with subway products themselves, but at my local subway the staff are a bit rude and condescending so I don't like to go there often to be honest, I asked them to change their gloves while preparing my sandwich if they had just served someone purchasing a meat product and I am a vegetarian, they huff and puff just for asking to change gloves am I missing out on why its so bad to ask them to do this? Anyway as far as products go I think they could maybe increase the range of products offered like different styles rather than just the 'sub' like wraps,paninis etc.
The Subman
12-04-2009
Originally Posted by Simi89:
“they huff and puff just for asking to change gloves am I missing out on why its so bad to ask them to do this? ”

Glove changing can be a tricky one. It isn't a problem to do it, but often staff start to begrudge doing it because so many customers are rude about it. I'm certainly not saying you are though, asking staff to change gloves is perfectly reasonable! The problem is we get a lot of people who are very nasty about it and will even go as far as shouting at other staff to make sure they don't touch their Sub etc etc. It's very strange!

But yes, nothing wrong with asking staff to change gloves, just unfortunately many will have started to assume customers requesting a glove change will be difficult to deal with.

Originally Posted by Simi89:
“Anyway as far as products go I think they could maybe increase the range of products offered like different styles rather than just the 'sub' like wraps,paninis etc. ”

We do have wraps.
lovedoctor1978
12-04-2009
We have 4 Subways in out town, 2 in the centre and 2 on the outskirts all owned by the same franchisee. I only have experience of the 2 town centre ones but it is wierd how they share some staff but still have different ways of doing things, for example when it is busy at one store you have the same person who deals with you from start to finish but at the other store they work as a team one person will make the sub and pass it to someone else to do the toasting and salad and then they pass it to the cashier, at lunchtimes when the queue is always out of the door (very small shop!) this is much more efficient.
TheSoulBrother
12-04-2009
I find Subway to be a pretty nice place to eat. A little expensive though.
fuzzibear
12-04-2009
What I always wondered was, why, after using the same subway regularly for a few months (was just beside where I worked) and getting really nice subs, I went in, ordered the same thing, on 3 occasions, and got something tasteless. How on earth can you make a sweet chilli chicken sub taste tasteless? It's put me off subway, being honest, I'd rather go to a wee cafe and get a sandwich, or go to somewhere like KFC
RussellIan
12-04-2009
What has Subway got to do with 'Food and Drink'?
fuzzibear
12-04-2009
Originally Posted by RussellIan:
“What has Subway got to do with 'Food and Drink'?”

They sell coke and fanta?
snowy2007
13-04-2009
Originally Posted by RussellIan:
“What has Subway got to do with 'Food and Drink'?”

Not only did your post contribute significantly to the thread, it was also very very funny. No... Really......
The Subman
17-04-2009
Quote:
“when it is busy at one store you have the same person who deals with you from start to finish but at the other store they work as a team one person will make the sub and pass it to someone else to do the toasting and salad and then they pass it to the cashier, at lunchtimes when the queue is always out of the door (very small shop!) this is much more efficient.”

Sounds like one store has a good manager and the other either has no one in charge or someone fairly weak running the show.

As you say, it is far more efficient to use the "production line" method. Ideally, in a busy store the staff should effectively be standing still, this is absolutely the quickest way to serve the customer. For the staff to be following the Sub down the line in a busy store is very inefficient!

Quote:
“What I always wondered was, why, after using the same subway regularly for a few months (was just beside where I worked) and getting really nice subs, I went in, ordered the same thing, on 3 occasions, and got something tasteless. How on earth can you make a sweet chilli chicken sub taste tasteless?”

I really can't explain that. There hasn't been any change to our chicken or sweet chilli sauce, so it should be the exact same as it always was! Really can't explain it at all I'm afraid!
whatfreshhell
17-04-2009
As a franchisee, can I ask if to be one you have to have several branches of Subway in one area?

I live in a small town, and in the last two years, we've had four open. I won't start slagging Subway off, as you sound very pleasant and hard-working, but, well, I just don't like that sort of food. So it's a bit annoying that most empty shops are turned immediately in Subways. It kind of pushes other eating establishments away.
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