Blackberry/Vodafone

10-04-2009, 20:24

My less than six month old Blackberry on a business contract has packed in. I can't get a hold of anyone due to Easter holidays.

The phone won't even turn on. What will Vodafone do regarding this?

prking · 11-04-2009, 06:27

Depends on your contract/insurance, they will either repair or replace.

rachwinslett23 · 11-04-2009, 13:14

I've had various Blackberry's over the years and may be able to offer a little technical help!!

What time did you try calling Vodafone yesterday?

I was on the phone to them at about 6pm, and the advisor said they were open til 10.30pm?

Maybe that was just for general queries though, not technical help...

Anyway, if you have insurance then they'll take it away for repair and give you a 'courtesy handset' (usually a fossiled Nokia or similar). if they can't repair it they'll give you a shiny new one.

If you don't have insurance, they'll usually refer you to the manufacturer to claim through thier warranty, which in my experience is a lengthly and annoying process.

I hope you have insurance!!

11-04-2009, 19:59

Quote:

Originally Posted by rachwinslett23

I've had various Blackberry's over the years and may be able to offer a little technical help!!

What time did you try calling Vodafone yesterday?

I was on the phone to them at about 6pm, and the advisor said they were open til 10.30pm?

Maybe that was just for general queries though, not technical help...

Anyway, if you have insurance then they'll take it away for repair and give you a 'courtesy handset' (usually a fossiled Nokia or similar). if they can't repair it they'll give you a shiny new one.

If you don't have insurance, they'll usually refer you to the manufacturer to claim through thier warranty, which in my experience is a lengthly and annoying process.

I hope you have insurance!!

Insurance wasn't offered at the time. I popped into a shop today to use their hotline phone and he said they were more or less shut until Tuesday. I'm assumming the line that will be open will be for lost or stolen phones. I have a loan of a more up to date Nokia at the moment and I'll play it by ear.

Thanks guys for answering.

Ricardodaforce · 11-04-2009, 20:50

Quote:

Originally Posted by rachwinslett23

I've had various Blackberry's over the years and may be able to offer a little technical help!!

What time did you try calling Vodafone yesterday?

I was on the phone to them at about 6pm, and the advisor said they were open til 10.30pm?

Maybe that was just for general queries though, not technical help...

Anyway, if you have insurance then they'll take it away for repair and give you a 'courtesy handset' (usually a fossiled Nokia or similar). if they can't repair it they'll give you a shiny new one.

If you don't have insurance, they'll usually refer you to the manufacturer to claim through thier warranty, which in my experience is a lengthly and annoying process.

I hope you have insurance!!

Do Voda not offer warranty repairs like the other networks then?

kyussmondo · 12-04-2009, 08:28

Quote:

Originally Posted by Ricardodaforce

Do Voda not offer warranty repairs like the other networks then?

I thought they did. All the networks usually send the phone back to the manufacturer for repair anyway don't they? It is a lengthy process. Luckily as Apple has shops I could just take my iPhone direct to the manufacturer where they replaced it straight away. As RIM doesn't have stores then it has to go through Vodafone.

14-04-2009, 11:11

Got the phone working again. I found a tip on the internet - leave the battery out for 24 hours. Tried it and it booted up as usual.

EleanorRigby · 14-04-2009, 22:59

With most other electrical/electronic items if something stops working you go back to the shop you bought it from as that is who the contract is with ( I mean the contract between you and them to buy an item) and they sort it out.

Is it different with mobiles ????

If I went back to somewhere with say a faulty tv after a few months and they told me to contact the manufacturer I'd tell them to get stuffed.

prking · 15-04-2009, 07:17

The difference is that the shop won't be repairing the handset, they will just send it back to the manufacturer (or their sub-contractor). So its normally much quicker to send the handset yourself. You can still goto the store if you want, it will just introduce delay.

BoBaDoB · 15-04-2009, 08:17

Quote:

Originally Posted by prking

The difference is that the shop won't be repairing the handset, they will just send it back to the manufacturer (or their sub-contractor). So its normally much quicker to send the handset yourself. You can still goto the store if you want, it will just introduce delay.

agree with this totally, took my nokia 5800 into a nokia repair centre. It was fixed in 30 mins instead of being sent away for 7 days!

EleanorRigby · 15-04-2009, 09:05

Ok thanks for that.

10-04-2009, 20:24	#1
the researcher Posts: n/a	Blackberry/Vodafone My less than six month old Blackberry on a business contract has packed in. I can't get a hold of anyone due to Easter holidays. The phone won't even turn on. What will Vodafone do regarding this?

11-04-2009, 06:27	#2
prking Forum Member Join Date: Sep 2002 Location: Weston-super-Mare Posts: 9,167	Depends on your contract/insurance, they will either repair or replace.

11-04-2009, 13:14	#3
rachwinslett23 Forum Member Join Date: Apr 2009 Location: Newcastle Upon Tyne Posts: 60	I've had various Blackberry's over the years and may be able to offer a little technical help!! What time did you try calling Vodafone yesterday? I was on the phone to them at about 6pm, and the advisor said they were open til 10.30pm? Maybe that was just for general queries though, not technical help... Anyway, if you have insurance then they'll take it away for repair and give you a 'courtesy handset' (usually a fossiled Nokia or similar). if they can't repair it they'll give you a shiny new one. If you don't have insurance, they'll usually refer you to the manufacturer to claim through thier warranty, which in my experience is a lengthly and annoying process. I hope you have insurance!!

11-04-2009, 19:59	#4
the researcher Posts: n/a	Quote: Originally Posted by rachwinslett23 I've had various Blackberry's over the years and may be able to offer a little technical help!! What time did you try calling Vodafone yesterday? I was on the phone to them at about 6pm, and the advisor said they were open til 10.30pm? Maybe that was just for general queries though, not technical help... Anyway, if you have insurance then they'll take it away for repair and give you a 'courtesy handset' (usually a fossiled Nokia or similar). if they can't repair it they'll give you a shiny new one. If you don't have insurance, they'll usually refer you to the manufacturer to claim through thier warranty, which in my experience is a lengthly and annoying process. I hope you have insurance!! Insurance wasn't offered at the time. I popped into a shop today to use their hotline phone and he said they were more or less shut until Tuesday. I'm assumming the line that will be open will be for lost or stolen phones. I have a loan of a more up to date Nokia at the moment and I'll play it by ear. Thanks guys for answering.

11-04-2009, 20:50	#5
Ricardodaforce Inactive Member Join Date: Oct 2005 Location: Alacant Posts: 7,773	Quote: Originally Posted by rachwinslett23 I've had various Blackberry's over the years and may be able to offer a little technical help!! What time did you try calling Vodafone yesterday? I was on the phone to them at about 6pm, and the advisor said they were open til 10.30pm? Maybe that was just for general queries though, not technical help... Anyway, if you have insurance then they'll take it away for repair and give you a 'courtesy handset' (usually a fossiled Nokia or similar). if they can't repair it they'll give you a shiny new one. If you don't have insurance, they'll usually refer you to the manufacturer to claim through thier warranty, which in my experience is a lengthly and annoying process. I hope you have insurance!! Do Voda not offer warranty repairs like the other networks then?

12-04-2009, 08:28	#6
kyussmondo Forum Member Join Date: May 2008 Location: Ipswich, Suffolk Posts: 1,731	Quote: Originally Posted by Ricardodaforce Do Voda not offer warranty repairs like the other networks then? I thought they did. All the networks usually send the phone back to the manufacturer for repair anyway don't they? It is a lengthy process. Luckily as Apple has shops I could just take my iPhone direct to the manufacturer where they replaced it straight away. As RIM doesn't have stores then it has to go through Vodafone.

14-04-2009, 11:11	#7
the researcher Posts: n/a	Got the phone working again. I found a tip on the internet - leave the battery out for 24 hours. Tried it and it booted up as usual.

14-04-2009, 22:59	#8
EleanorRigby Forum Member Join Date: Aug 2005 Location: Somewhere on planet earth Posts: 11,320	With most other electrical/electronic items if something stops working you go back to the shop you bought it from as that is who the contract is with ( I mean the contract between you and them to buy an item) and they sort it out. Is it different with mobiles ???? If I went back to somewhere with say a faulty tv after a few months and they told me to contact the manufacturer I'd tell them to get stuffed.

15-04-2009, 07:17	#9
prking Forum Member Join Date: Sep 2002 Location: Weston-super-Mare Posts: 9,167	The difference is that the shop won't be repairing the handset, they will just send it back to the manufacturer (or their sub-contractor). So its normally much quicker to send the handset yourself. You can still goto the store if you want, it will just introduce delay.

15-04-2009, 08:17	#10
BoBaDoB Forum Member Join Date: Jul 2002 Location: Stoke On Trent/Staffordshire Posts: 1,556	Quote: Originally Posted by prking The difference is that the shop won't be repairing the handset, they will just send it back to the manufacturer (or their sub-contractor). So its normally much quicker to send the handset yourself. You can still goto the store if you want, it will just introduce delay. agree with this totally, took my nokia 5800 into a nokia repair centre. It was fixed in 30 mins instead of being sent away for 7 days!

15-04-2009, 09:05	#11
EleanorRigby Forum Member Join Date: Aug 2005 Location: Somewhere on planet earth Posts: 11,320	Ok thanks for that.

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