About 5 months ago, we had an engineer from BT to come round to update the old style BT box due to signal faults on our line. We were assured at the time that this was the responsibility of BT, and that there would be no charge to our account. However, at the end of the quarter, we were presented with our bill containing a £189.88 charge. We contacted BT, who apologised for the mistake, and said that we should pay the bill leaving out the £189 charge. Soon the automated calls claiming we were a non-paying customer began.
A second call to BT, and yet another apology for the mistake, who also pointed out that the VAT would be refunded in our next bill (which did happen). After the new year however a letter saying continued non-paying action would result in the closure of our telephone line, which within the week occurred.
A call to BT reversed the action, however for the last 3 months we have only been able to receive incoming calls. After numerous phone calls, each person saying they would rectify the fault but they never did however our last contact to BT has only resulted them in claiming that it may be a line fault, and we should call out the engineer again, which in respect we are quite apprehensive of doing. We have continued to pay full line rental, and awaiting a quarterly bill with no outgoing call charges.
We have the BT 1571 message waiting dial tone, and any call will result in a long uninterrupted dull tone.
Today, a typical advertising letter asking us to switch back to BT came through our door. We are confused, and wondering what our next step should be? Thanks
.
A second call to BT, and yet another apology for the mistake, who also pointed out that the VAT would be refunded in our next bill (which did happen). After the new year however a letter saying continued non-paying action would result in the closure of our telephone line, which within the week occurred.
A call to BT reversed the action, however for the last 3 months we have only been able to receive incoming calls. After numerous phone calls, each person saying they would rectify the fault but they never did however our last contact to BT has only resulted them in claiming that it may be a line fault, and we should call out the engineer again, which in respect we are quite apprehensive of doing. We have continued to pay full line rental, and awaiting a quarterly bill with no outgoing call charges.
We have the BT 1571 message waiting dial tone, and any call will result in a long uninterrupted dull tone.
Today, a typical advertising letter asking us to switch back to BT came through our door. We are confused, and wondering what our next step should be? Thanks
.
