DS Forums

 
 

EPG won't update


Reply
Thread Tools Search this Thread
Old 18-04-2009, 13:58
GaseousClay
Forum Member
 
Join Date: Oct 2008
Location: Worcester
Posts: 4,185

I pressed the guide button on my Hdr 12 and a half minutes ago and the picture hasn't returned in the background and the box is just sat waiting to update the EPG. The first time it happened I didn't time it and exited and checked the diagnostics to make sure there was a strong enough signal to both tuners qual 100% stren 90%. If it hangs like this at T-15 prior to a recording it's either going to miss any schedule changes or fail to record. I don't want to do a factory reset if I can help it as there are some schedules that have not updated for a week or three and the programmes are not liable to appear in the next week or so.

Anyone else having trouble or got any suggestions
GC

20 mins now
GaseousClay is offline   Reply With Quote
Please sign in or register to remove this advertisement.
Old 18-04-2009, 14:04
grahamlthompson
Forum Member
 
Join Date: May 2005
Location: Redditch Worcs
Posts: 17,287
I pressed the guide button on my Hdr 12 and a half minutes ago and the picture hasn't returned in the background and the box is just sat waiting to update the EPG. The first time it happened I didn't time it and exited and checked the diagnostics to make sure there was a strong enough signal to both tuners qual 100% stren 90%. If it hangs like this at T-15 prior to a recording it's either going to miss any schedule changes or fail to record. I don't want to do a factory reset if I can help it as there are some schedules that have not updated for a week or three and the programmes are not liable to appear in the next week or so.

Anyone else having trouble or got any suggestions
GC

20 mins now
Mine's the same.

Brit Shorts on the same transponder is also off air.
Schedule and Red works OK
grahamlthompson is offline   Reply With Quote
Old 18-04-2009, 14:14
GaseousClay
Forum Member
 
Join Date: Oct 2008
Location: Worcester
Posts: 4,185
Mine's the same.

Brit Shorts on the same transponder is also off air.
Thanks for that Graham.. I've just went via the schedule button red button route and wizzed to the end of the 8 day period and it does appear to be complete maybe the lack of Brit shorts/epg transmission is stopping the stb to switch back to the background video???
GaseousClay is offline   Reply With Quote
Old 18-04-2009, 14:33
grahamlthompson
Forum Member
 
Join Date: May 2005
Location: Redditch Worcs
Posts: 17,287
Thanks for that Graham.. I've just went via the schedule button red button route and wizzed to the end of the 8 day period and it does appear to be complete maybe the lack of Brit shorts/epg transmission is stopping the stb to switch back to the background video???
Still not sure what will happen when it wakes up 15 min before to check the epg before recording. Won't it hang in the same way ?
grahamlthompson is offline   Reply With Quote
Old 18-04-2009, 14:33
germanycalling
Forum Member
 
Join Date: Aug 2008
Location: Singapore
Posts: 709

Hmmm, I wonder if this was unlucky timing by me? I deleted a couple of non-Freesat channels, then back to Freesat and watched BBC1 for a bit. Put the HDR into standby. On powering back up the new channels pop-up appeared. Then the Freesat tune panel was displayed. It froze at that point and having recoverd from that all my scheduled recorings have been wiped. Doh!
This begs the question was it the deleting the non-Freesat channels or was my powering back up at the time this EPG repopulation fault occurred?
germanycalling is offline   Reply With Quote
Old 18-04-2009, 14:35
grahamlthompson
Forum Member
 
Join Date: May 2005
Location: Redditch Worcs
Posts: 17,287
Hmmm, I wonder if this was unlucky timing by me? I deleted a couple of non-Freesat channels, then back to Freesat and watched BBC1 for a bit. Put the HDR into standby. On powering back up the new channels pop-up appeared. Then the Freesat tune panel was displayed. It froze at that point and having recoverd from that all my scheduled recorings have been wiped. Doh!
This begs the question was it the deleting the non-Freesat channels or was my powering back up at the time this EPG repopulation fault occurred?
Adding/Moving/Deleting non freesat channels always deletes your freesat recording schedules

Last edited by grahamlthompson : 18-04-2009 at 14:36. Reason: typo
grahamlthompson is offline   Reply With Quote
Old 18-04-2009, 14:45
germanycalling
Forum Member
 
Join Date: Aug 2008
Location: Singapore
Posts: 709
Adding/Moving/Deleting non freesat channels always deletes your freesat recording schedules
Thanks! I was under the impression that it was only a non-FreeSat SCAN which trashed the scheduled recordings. I have got away with adding stuff once before but I obviously got lucky. It is a bit of pain having to put them back and from previous experience now keep the list on old fashioned paper so that I don't miss anything
germanycalling is offline   Reply With Quote
Old 18-04-2009, 14:46
GaseousClay
Forum Member
 
Join Date: Oct 2008
Location: Worcester
Posts: 4,185
Still not sure what will happen when it wakes up 15 min before to check the epg before recording. Won't it hang in the same way ?
I've set a recording and at T-15 the box has displayed the clock as expected I'll report further at schedule start time
GaseousClay is offline   Reply With Quote
Old 18-04-2009, 15:06
GaseousClay
Forum Member
 
Join Date: Oct 2008
Location: Worcester
Posts: 4,185
Programme started late but the auto record coped fine only trouble now is the box won't display to the tv after taking it out of standby

scrap that last comment I think it might have been a handshake issue its displaying fine now
GaseousClay is offline   Reply With Quote
Old 18-04-2009, 17:00
Blue Flame
Forum Member
 
Join Date: Nov 2003
Location: Fife
Posts: 73
I am experiencing the same issue I think. I select 'guide' and the message 'Receiving programme information' appears at the top right hand corner. Normally this would stop after a minute or so and I would then hear the audio from the channel I was on but it this is not happening. The EPG does not appear to be doing the update?

Is this the same issue you guys are experiencing?
Blue Flame is offline   Reply With Quote
Old 18-04-2009, 17:19
GaseousClay
Forum Member
 
Join Date: Oct 2008
Location: Worcester
Posts: 4,185
Is this the same issue you guys are experiencing?
Yes it is Blue Flame
GaseousClay is offline   Reply With Quote
Old 18-04-2009, 17:36
Blue Flame
Forum Member
 
Join Date: Nov 2003
Location: Fife
Posts: 73
So is it safe to assume that this is a common issue and is at 'there end' ?
Blue Flame is offline   Reply With Quote
Old 18-04-2009, 17:49
grahamlthompson
Forum Member
 
Join Date: May 2005
Location: Redditch Worcs
Posts: 17,287
So is it safe to assume that this is a common issue and is at 'there end' ?
I imagine so. At least on my stb normally pressing ok after a few seconds takes you to the partially populated epg. At the moment OK takes you back to live TV.
grahamlthompson is offline   Reply With Quote
Old 18-04-2009, 17:56
GaseousClay
Forum Member
 
Join Date: Oct 2008
Location: Worcester
Posts: 4,185
So is it safe to assume that this is a common issue and is at 'there end' ?
It's never safe to assume But yes it seems that it points in the direction of transmission issues rather than a box issue. I think it could be worth keeping an eye on this although I tested whether schedules would still work I have a niggling suspicion that if a tuner is already in use ie during a recording if other schedule is due the next occasion to query the epg may result in a fail or am I just being a doom merchant?
GaseousClay is offline   Reply With Quote
Old 18-04-2009, 23:49
Flyer 10
Forum Member
 
Join Date: Dec 2008
Posts: 4,556
I had the same thing earlier but its now fixed so I assume it was something to do with the data stream rather than our boxes.
Flyer 10 is offline   Reply With Quote
Old 19-04-2009, 10:38
awo1949
Forum Member
 
Join Date: Nov 2008
Location: Co. Donegal
Posts: 797
I had the same problem yesterday but it is OK today although I have the impression that it is taking a lot longer than normal (could be imagination, watched pot and all that). Interesting that there's no mention of the problem in the Freesat forum.
awo1949 is offline   Reply With Quote
Old 19-04-2009, 10:41
richard_g_uk
Forum Member
 
Join Date: Nov 2003
Location: Cradley, Halesowen, W.Mids
Posts: 1,047
Anyone else having issues at the moment (Sunday 10:39 AM). Pressed "Guide" twice now and after 3 or so minutes it is still saying "Receiving programme information" (tried a reboot after the first try at updating the guide as well).
richard_g_uk is offline   Reply With Quote
Old 19-04-2009, 11:07
grahamlthompson
Forum Member
 
Join Date: May 2005
Location: Redditch Worcs
Posts: 17,287
I had the same problem yesterday but it is OK today although I have the impression that it is taking a lot longer than normal (could be imagination, watched pot and all that). Interesting that there's no mention of the problem in the Freesat forum.
Barry at Hummy.org confirmed his Foxsat-HD was still working OK, only his hdr was affected
grahamlthompson is offline   Reply With Quote
Old 19-04-2009, 11:09
White-Knight
Forum Member
 
Join Date: Dec 2008
Posts: 2,494
I've had this but got mine to update by doing another Freesat Channel Scan. Nothing else was added but after saving it, when I went to the EPG it finally updated.

One word of caution, the Freesat Channel Update Scan hangs around 71% (just leave it and the scan will complete).
White-Knight is offline   Reply With Quote
Old 19-04-2009, 11:19
GaseousClay
Forum Member
 
Join Date: Oct 2008
Location: Worcester
Posts: 4,185
I've had this but got mine to update by doing another Freesat Channel Scan.

One word of caution, the Freesat Channel Update Scan hangs around 71% (just leave it and the scan will complete).
Thanks for that White-Knight thats cured mine now.. Mine has always, since the day I got it, hung at 67% & 75%
GaseousClay is offline   Reply With Quote
Old 19-04-2009, 11:39
grahamlthompson
Forum Member
 
Join Date: May 2005
Location: Redditch Worcs
Posts: 17,287
I've had this but got mine to update by doing another Freesat Channel Scan. Nothing else was added but after saving it, when I went to the EPG it finally updated.

One word of caution, the Freesat Channel Update Scan hangs around 71% (just leave it and the scan will complete).
Thanks for that it fixed mine as well
grahamlthompson is offline   Reply With Quote
Old 19-04-2009, 11:39
SWIZZ?
Forum Member
 
Join Date: Nov 2008
Location: Cambs
Posts: 874
Mine's the same.

Brit Shorts on the same transponder is also off air.
Schedule and Red works OK
Mine works with both "Guide" * Schedule then Red"

Does anyone know why there are these 2 ways to to get the EPG ?
And am I imagining it or does Sched/Red allow quicker scanning?

David
SWIZZ? is offline   Reply With Quote
Old 19-04-2009, 11:53
grahamlthompson
Forum Member
 
Join Date: May 2005
Location: Redditch Worcs
Posts: 17,287
Mine works with both "Guide" * Schedule then Red"

Does anyone know why there are these 2 ways to to get the EPG ?
And am I imagining it or does Sched/Red allow quicker scanning?

David
Presing guide steals a tuner and downloads a whole new epg from Eurobird1.
Pressing Schedule and Red displays the currently buffered epg so the whole epg is available instantly
grahamlthompson is offline   Reply With Quote
Old 19-04-2009, 12:09
GaseousClay
Forum Member
 
Join Date: Oct 2008
Location: Worcester
Posts: 4,185
Also by going the 'schedule>red button' route you don't loose the buffered transmission on your hard drive like you do when pressing the 'Guide' button
GaseousClay is offline   Reply With Quote
Old 19-04-2009, 12:23
DigiRadioMan
Forum Member
 
Join Date: Jul 2003
Location: Somewhere
Posts: 365
There have been some issues by a change on the Sky platform.


In the EIT (The bit that sends the EPG) a number called the transport stream ID has been changed. As this different from the transport stream being recieved the box doesn't show the EPG.
DigiRadioMan is offline   Reply With Quote
 
Reply




 
Forum Jump


All times are GMT. The time now is 07:37.