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BT - How much to change your number?


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Old 24-04-2009, 14:04
RubusRoo
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As above.

Will they let you do it or do you have to be receiving nuisance calls?
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Old 24-04-2009, 17:43
iniltous
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Not all Service Provders offer re-numbers but BT do.
It would be chargable, I think its about £30.
Its free if its for nuisance calls, but I dont think a renumber is the first option they offer, you
have to follow a procedure that culminates in changing your number, again not many SP's offer this.
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Old 24-04-2009, 18:07
RubusRoo
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Thanks for your answer. I will investigate.
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Old 25-04-2009, 21:45
Appleseed
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If you are getting dodgy calls they, (BT) will change it for nothing as long as you don't make a habit of asking for it to be changed! If you aren't getting dodgy calls just say that you are.
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Old 27-04-2009, 10:48
pad_ehh
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Can't they check themselves to see if you're actually getting repeated calls from the same number at inconvenient times? Telling them about fake nusiance calls might backfire on you...
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Old 27-04-2009, 17:12
RubusRoo
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Can't they check themselves to see if you're actually getting repeated calls from the same number at inconvenient times? Telling them about fake nusiance calls might backfire on you...
I'm not intending on doing that.

I'm just fed up with creditors/loan companies/cc companies etc ringing all the time. I want to start again with a new number.
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Old 27-04-2009, 19:17
jasperjones
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For now, why not goto 'Telephone Preference Service' web page and get them to stop the nusiance calls
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Old 18-05-2009, 19:00
Bob22A
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I'm not intending on doing that.

I'm just fed up with creditors/loan companies/cc companies etc ringing all the time. I want to start again with a new number.

The telephone preference service is the best bet. Changing your number will not do much for you. You will soon get back on their calling list. TPS works pretty well.

The only problem is some companies are getting around it by calling from abroad. It's not many though but they are increasing a bit. Hopefully the legislation will get them blocked soon.
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Old 18-05-2009, 20:18
chrisjr
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The telephone preference service is the best bet. Changing your number will not do much for you. You will soon get back on their calling list. TPS works pretty well.

The only problem is some companies are getting around it by calling from abroad. It's not many though but they are increasing a bit. Hopefully the legislation will get them blocked soon.
TPS is certainly the way to go.

As for calling from abroad. If the caller is operating on behalf of a UK based company then they have to use the TPS database to filter calls to UK numbers. But if they are a genuine overseas company calling on their own behalf then they don't have to filter calls.

http://www.tpsonline.org.uk/tps/faq/#thirteen
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Old 18-05-2009, 21:05
robertmaskill
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As above.

Will they let you do it or do you have to be receiving nuisance calls?
The one problem changing your number is that you will most likely get one that's been innued before and depending how long ago it was last in use you may have more problems with that one than the one you got rid of.

Robert
Peterborough
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Old 18-05-2009, 21:29
gizmobabe
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i work for bt, you won't be charged for a renumber, i would go for that and also ask for bt privacy which registers you with the tps and also gives you free caller diplay to screen your calls
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Old 19-05-2009, 22:55
grunson
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The telephone preference service is the best bet. Changing your number will not do much for you. You will soon get back on their calling list. TPS works pretty well.
Indeed it does. I now find that by far the worst nuisance caller is BT, or their agents, trying to flog BT Broadband.
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Old 20-05-2009, 12:39
Bob22A
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Indeed it does. I now find that by far the worst nuisance caller is BT, or their agents, trying to flog BT Broadband.
They may well be breaking the TPS regulations. It can be a slightly grey area though. They should only contact you on matters directly rgarding your account such as billing etc. They should not be calling you for marketting reasons but companies try to bend the rules. BT would try to claim it concerned you account in that they were offering you a bettr deal. I would say thats marketing but its a fine line. Not sure what the TPS take on it would be.
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Old 20-05-2009, 13:33
soulboy77
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I have always made sure my home phone is ex-directory and I only give my number to friends and family and never put it down on any forms or registrations.
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Old 20-05-2009, 13:47
BT Support
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Hi grunson,

I know unwanted calls are a bit of a pain. I can remove your consent to receiving future calls from BT. Drop me your telephone number and account number to my PM and I'll sort this out.

Hope to hear from you soon.
Linda
BT Support
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Old 20-05-2009, 15:08
blueacid
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Indeed it does. I now find that by far the worst nuisance caller is BT, or their agents, trying to flog BT Broadband.
Now I come to think about it, I get those and I'm registered with TPS.

...Until now I just make them squirm by asking about phorm, their 18 month contract, throttling etc. I guess asking whether they checked TPS would be a better option.
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