a customer reports that if he sets BBC 1 to record later in the day then when it is recording he can not access any chanels above BBC HD ie itv ch4 etc also no BBC radio. Only happends on planned recordings not instance recordings. Anybody any ideas whats wrong? thanks
record problems
Originally Posted by FRENCH SKY:
“a customer reports that if he sets BBC 1 to record later in the day then when it is recording he can not access any chanels above BBC HD ie itv ch4 etc also no BBC radio. Only happends on planned recordings not instance recordings. Anybody any ideas whats wrong? thanks”
“a customer reports that if he sets BBC 1 to record later in the day then when it is recording he can not access any chanels above BBC HD ie itv ch4 etc also no BBC radio. Only happends on planned recordings not instance recordings. Anybody any ideas whats wrong? thanks”
Is he sure that both tuners are getting a signal. If he has 2 cables try tuning to 108 starting an instant recording, tune to 951 BBC CI start a second recording. He should then be able to watch and pause any other channels. If he has only 1 cable is the loop from tuner 1 out to tuner 2 in fitted ?
He states both signals are fine and if he starts an instant record then he has no problems only pre programmed recording give problems
Originally Posted by FRENCH SKY:
“He states both signals are fine and if he starts an instant record then he has no problems only pre programmed recording give problems”
“He states both signals are fine and if he starts an instant record then he has no problems only pre programmed recording give problems”
Get him to try the test, confusingly diagnostics says both tuners getting a signal even with only 1 connected.
Originally Posted by FRENCH SKY:
“That works fine recorded both and watched 101”
“That works fine recorded both and watched 101”
That confirms both tuners working. As GC says factory reset next thing to try.
Originally Posted by FRENCH SKY:
“will that wipe his recordings”
“will that wipe his recordings”
no but he will have to reschedule timers (and rescan i think ??)
edit: I'm not having a good day
I set my wifes freesat to record the one show just tried to what BBC2 and had the same problem on hers. bit wierd that,i will reset mine and see what happens
Just did factory reset , Phew kept all the bosses recording I would have to have left the country if i had wiped all the cookery programmes. I set Waterlo Road to record at nine will try to watch BBC@ then will report back later Thnaks for the help
Originally Posted by FRENCH SKY:
“Just did factory reset , Phew kept all the bosses recording I would have to have left the country if i had wiped all the cookery programmes. I set Waterlo Road to record at nine will try to watch BBC@ then will report back later Thnaks for the help
“Just did factory reset , Phew kept all the bosses recording I would have to have left the country if i had wiped all the cookery programmes. I set Waterlo Road to record at nine will try to watch BBC@ then will report back later Thnaks for the help
Originally Posted by FRENCH SKY:
“Sorry for the poor spelling to much red wine”
”
“Sorry for the poor spelling to much red wine”
Your spellings not too bad but your timings wrong Waterloo Road starts at Eight
Cheers anyway
