DS Forums

 
 

record problems


Reply
Thread Tools Search this Thread
Old 29-04-2009, 17:36
FRENCH SKY
Forum Member
 
Join Date: Aug 2007
Posts: 266

a customer reports that if he sets BBC 1 to record later in the day then when it is recording he can not access any chanels above BBC HD ie itv ch4 etc also no BBC radio. Only happends on planned recordings not instance recordings. Anybody any ideas whats wrong? thanks
FRENCH SKY is offline   Reply With Quote
Please sign in or register to remove this advertisement.
Old 29-04-2009, 17:42
grahamlthompson
Forum Member
 
Join Date: May 2005
Location: Redditch Worcs
Posts: 17,289
a customer reports that if he sets BBC 1 to record later in the day then when it is recording he can not access any chanels above BBC HD ie itv ch4 etc also no BBC radio. Only happends on planned recordings not instance recordings. Anybody any ideas whats wrong? thanks
Is he sure that both tuners are getting a signal. If he has 2 cables try tuning to 108 starting an instant recording, tune to 951 BBC CI start a second recording. He should then be able to watch and pause any other channels. If he has only 1 cable is the loop from tuner 1 out to tuner 2 in fitted ?
grahamlthompson is offline   Reply With Quote
Old 29-04-2009, 18:33
FRENCH SKY
Forum Member
 
Join Date: Aug 2007
Posts: 266
He states both signals are fine and if he starts an instant record then he has no problems only pre programmed recording give problems
FRENCH SKY is offline   Reply With Quote
Old 29-04-2009, 18:36
grahamlthompson
Forum Member
 
Join Date: May 2005
Location: Redditch Worcs
Posts: 17,289
He states both signals are fine and if he starts an instant record then he has no problems only pre programmed recording give problems
Get him to try the test, confusingly diagnostics says both tuners getting a signal even with only 1 connected.
grahamlthompson is offline   Reply With Quote
Old 29-04-2009, 18:46
FRENCH SKY
Forum Member
 
Join Date: Aug 2007
Posts: 266
I'll report back when hes done it thanks
FRENCH SKY is offline   Reply With Quote
Old 29-04-2009, 18:52
FRENCH SKY
Forum Member
 
Join Date: Aug 2007
Posts: 266
That works fine recorded both and watched 101
FRENCH SKY is offline   Reply With Quote
Old 29-04-2009, 18:59
GaseousClay
Forum Member
 
Join Date: Oct 2008
Location: Worcester
Posts: 4,185
have you suggested the customer does a factory reset?
GaseousClay is offline   Reply With Quote
Old 29-04-2009, 19:03
grahamlthompson
Forum Member
 
Join Date: May 2005
Location: Redditch Worcs
Posts: 17,289
That works fine recorded both and watched 101
That confirms both tuners working. As GC says factory reset next thing to try.
grahamlthompson is offline   Reply With Quote
Old 29-04-2009, 19:14
FRENCH SKY
Forum Member
 
Join Date: Aug 2007
Posts: 266
will that wipe his recordings
FRENCH SKY is offline   Reply With Quote
Old 29-04-2009, 19:16
GaseousClay
Forum Member
 
Join Date: Oct 2008
Location: Worcester
Posts: 4,185
will that wipe his recordings
no but he will have to reschedule timers (and rescan i think ??)

edit: I'm not having a good day
GaseousClay is offline   Reply With Quote
Old 29-04-2009, 19:16
grahamlthompson
Forum Member
 
Join Date: May 2005
Location: Redditch Worcs
Posts: 17,289
will that wipe his recordings
No just his recording schedules
grahamlthompson is offline   Reply With Quote
Old 29-04-2009, 19:21
FRENCH SKY
Forum Member
 
Join Date: Aug 2007
Posts: 266
I set my wifes freesat to record the one show just tried to what BBC2 and had the same problem on hers. bit wierd that,i will reset mine and see what happens
FRENCH SKY is offline   Reply With Quote
Old 29-04-2009, 19:31
FRENCH SKY
Forum Member
 
Join Date: Aug 2007
Posts: 266
Just did factory reset , Phew kept all the bosses recording I would have to have left the country if i had wiped all the cookery programmes. I set Waterlo Road to record at nine will try to watch BBC@ then will report back later Thnaks for the help
FRENCH SKY is offline   Reply With Quote
Old 29-04-2009, 19:32
FRENCH SKY
Forum Member
 
Join Date: Aug 2007
Posts: 266
Sorry for the poor spelling to much red wine
FRENCH SKY is offline   Reply With Quote
Old 29-04-2009, 19:44
GaseousClay
Forum Member
 
Join Date: Oct 2008
Location: Worcester
Posts: 4,185
Just did factory reset , Phew kept all the bosses recording I would have to have left the country if i had wiped all the cookery programmes. I set Waterlo Road to record at nine will try to watch BBC@ then will report back later Thnaks for the help

Sorry for the poor spelling to much red wine
Your spellings not too bad but your timings wrong Waterloo Road starts at Eight

Cheers anyway
GaseousClay is offline   Reply With Quote
Old 29-04-2009, 20:04
FRENCH SKY
Forum Member
 
Join Date: Aug 2007
Posts: 266
brilliant that worked a treat thanks to all for your help
FRENCH SKY is offline   Reply With Quote
Old 29-04-2009, 23:47
White-Knight
Forum Member
 
Join Date: Dec 2008
Posts: 2,494
Just for reference, if you set the box up with only 1 aerial connection it remembers this and so it doesn't work properly if you connect a second aerial connection.

You must either set it up with 2 aerials connected or do a factory reset when you add a second aerial.
White-Knight is offline   Reply With Quote
 
Reply



Thread Tools Search this Thread
Search this Thread:

Advanced Search

 
Forum Jump


All times are GMT. The time now is 09:22.