Hi all,,,
Yes, before anyone says it.. It is new technology and we should expect issues.
Well I actually don't buy into that excuse. It seems business today is all to keen to use the consumer's money and time for fault finding. They seem to accept that it is OK to send goods out without good internal testing. I for one am fed up of this attitude..
Since having my Humax, the unit has frozen so many times I've lost count. We have just returned from two weeks holiday and guess what.. Yep, it froze on day one so we have not recorded anything for two weeks..
Again, before anyone says "yeah, but it's new technology".
Actually it's not.. I've had a series one TIVO for well over 8 years now and not once, EVER.. has it froze, lost programs, switched off on it's own etc. If Tivo/Thomson can achieve this 8/9 years ago.. why can't Humax?
Any way.. back on subject.
Perhaps Humax would work a little faster if we were to take this to another level? I suggest that anyone who is fed up with being a guinea pig for Humax corporation, should take action and report this to the BBC watchdog team. The more people complain the more chance we have in getting a PVR that is in my opinion, fit for purpose.. as it stands my opinion is, this product clearly is not fit for purpose and as such is against the sales of goods act
FIT FOR PURPOSE:
That’s a legitimate claim as long as you are using the item for the purpose for which it was intended. This is the principle of fitness for purpose. There is no point claiming that paint thinner has had adverse effects if it is not being used as paint thinner! Similarly, if you are commissioning the manufacture of a product and do not specify the purposes for which it will be used you will have no recourse if it fails to live up to your expectations.
Anyway, I logged my complaint,
http://www.bbc.co.uk/watchdog/gotastory/
I suggest anyone having issues with this box do the same, otherwise we may never get the box that we ll paid good money for many months ago.
Yes, before anyone says it.. It is new technology and we should expect issues.
Well I actually don't buy into that excuse. It seems business today is all to keen to use the consumer's money and time for fault finding. They seem to accept that it is OK to send goods out without good internal testing. I for one am fed up of this attitude..
Since having my Humax, the unit has frozen so many times I've lost count. We have just returned from two weeks holiday and guess what.. Yep, it froze on day one so we have not recorded anything for two weeks..
Again, before anyone says "yeah, but it's new technology".
Actually it's not.. I've had a series one TIVO for well over 8 years now and not once, EVER.. has it froze, lost programs, switched off on it's own etc. If Tivo/Thomson can achieve this 8/9 years ago.. why can't Humax?
Any way.. back on subject.
Perhaps Humax would work a little faster if we were to take this to another level? I suggest that anyone who is fed up with being a guinea pig for Humax corporation, should take action and report this to the BBC watchdog team. The more people complain the more chance we have in getting a PVR that is in my opinion, fit for purpose.. as it stands my opinion is, this product clearly is not fit for purpose and as such is against the sales of goods act
FIT FOR PURPOSE:
That’s a legitimate claim as long as you are using the item for the purpose for which it was intended. This is the principle of fitness for purpose. There is no point claiming that paint thinner has had adverse effects if it is not being used as paint thinner! Similarly, if you are commissioning the manufacture of a product and do not specify the purposes for which it will be used you will have no recourse if it fails to live up to your expectations.
Anyway, I logged my complaint,
http://www.bbc.co.uk/watchdog/gotastory/
I suggest anyone having issues with this box do the same, otherwise we may never get the box that we ll paid good money for many months ago.





with yourself and others who moan about the Humax PVR. Nobody appears to have asked Humax about it. Anybody asked them.? I rang them about an operating problem and they were great.