3 Network Problem

TurtleDJC · 06-05-2009, 09:19

I'm wondering if anyone else is having a problem (other than usual rubbishness) with 3 at the moment. I'm only able to connect to the 3g part of their service. If I'm in an area where I'd usually only get 2g, then instead I get nothing. Also, if I set the phone to only use 2g (which usually works) then I also get nothing.

This is really inconvenient for me as it means I can only use the phone outside, and in one place in my whole house.

3 customer services claim there is no outage and that I should "wait" to see if it fixes itself. (Yeh, thanks for that!)

So can anyone else get 2g service?

Thanks

kiellliam · 06-05-2009, 10:05

Nope you not the only one having the same issue, i also having the same issue as you for the last month, they also said no outage, i said there a problem and if they mention a mast being switched on, its a lie

chandleo · 07-05-2009, 12:15

I keep finding that I only access the internet when I have 3G coverage and i've had so many problems with dropouts really (i.e. can be on the phone to someone and it'll disconnect for no reason)

and finally the big one that really annoys me, it can take hours to receive a text sometimes, to the point that people think i'm ignoring you if they don't have delivery reports turned on!

Cannot wait for my contract to end in August! (though surely I must have some legal way out of it because of the above, it's appaling service)

MojoMaster · 08-05-2009, 13:27

I had this exact problem and it turned out to be the phone. I got it swapped and it was solved.

I had/have the Sony K770i.

TurtleDJC · 08-05-2009, 16:41

Thanks for the replies everyone.

Mojomaster, for me it's not the phone as I've tried it on 3 different phones and it's the same.

I went into a 3 shop today and asked them and I was told that they were in the process of upgrading things and during the upgrade they have to turn things off before they can put it back on with the upgrade applied. How true this is I don't know. He said I could phone 333 and tell them my postcode and they can say how long it'll be before it's upgraded.

06-05-2009, 09:19	#1
TurtleDJC Forum Member Join Date: Dec 2004 Location: Leicester Posts: 279	3 Network Problem I'm wondering if anyone else is having a problem (other than usual rubbishness) with 3 at the moment. I'm only able to connect to the 3g part of their service. If I'm in an area where I'd usually only get 2g, then instead I get nothing. Also, if I set the phone to only use 2g (which usually works) then I also get nothing. This is really inconvenient for me as it means I can only use the phone outside, and in one place in my whole house. 3 customer services claim there is no outage and that I should "wait" to see if it fixes itself. (Yeh, thanks for that!) So can anyone else get 2g service? Thanks

06-05-2009, 10:05	#2
kiellliam Forum Member Join Date: Apr 2006 Posts: 773	Nope you not the only one having the same issue, i also having the same issue as you for the last month, they also said no outage, i said there a problem and if they mention a mast being switched on, its a lie

07-05-2009, 12:15	#3
chandleo Forum Member Join Date: Jan 2001 Location: Manchester Posts: 555	I keep finding that I only access the internet when I have 3G coverage and i've had so many problems with dropouts really (i.e. can be on the phone to someone and it'll disconnect for no reason) and finally the big one that really annoys me, it can take hours to receive a text sometimes, to the point that people think i'm ignoring you if they don't have delivery reports turned on! Cannot wait for my contract to end in August! (though surely I must have some legal way out of it because of the above, it's appaling service)

08-05-2009, 13:27	#4
MojoMaster Inactive Member Join Date: Aug 2006 Posts: 6,364	I had this exact problem and it turned out to be the phone. I got it swapped and it was solved. I had/have the Sony K770i.

08-05-2009, 16:41	#5
TurtleDJC Forum Member Join Date: Dec 2004 Location: Leicester Posts: 279	Thanks for the replies everyone. Mojomaster, for me it's not the phone as I've tried it on 3 different phones and it's the same. I went into a 3 shop today and asked them and I was told that they were in the process of upgrading things and during the upgrade they have to turn things off before they can put it back on with the upgrade applied. How true this is I don't know. He said I could phone 333 and tell them my postcode and they can say how long it'll be before it's upgraded.

DS Forums

3 Network Problem