N 95 problem

tubzy2001 · 11-05-2009, 15:32

Im on 02 and im unable to send texts it stoppd working for an hour on thursday and was fine til friday when itstopped again for 6 hours, it was fine all day saturday and has stopped again since yesterday morning, i been into 02 shop the message centre number is fine and they put my sim in a different phone and it sent a text no problem so it must be the handset, any ideas as i cant affored to get it repaired

flagpole · 11-05-2009, 15:47

there are a million things.

it is covered by a 24 month warranty.

possibly the most obvious thing to try is a full reset:
To reset using the three keys technique power off the phone, hold down the green call key, the number '3' key and the star '*' key. Then power on the phone. follow the on screen instructions.
but you will losing everything on the phone not the memory card.

but that is very extreme. it could be to do with your phone updating on the network. swapping the sim to another phone would cause it to update on the network, which may provide a temp fix.

when the problem is affecting you have you tried pulling the battery out then restarting.

tubzy2001 · 11-05-2009, 22:15

is there a way to do a simple re set with out losing everthing because n95 does not have a memory card it has 8gb built in

flagpole · 12-05-2009, 09:10

oh right so it's an N95 8GB. yeah the 8 gig of storage would be treated like the memory card. you wont lose what's on that.

and the other stuff you can back up first using the pc suite, or indeed the phone's internal backup option menu - tools - utilities - Memory - options - backup phone memory. this will copy stuff from your phone to it's 'memory card'

the other thing to try whilst you are there is to see if there is a software update for your phone. look here:
http://europe.nokia.com/A4577224#

doing the software up date and the '3 keys reset' are very similar but the reset installs the existing software, the update installs new software.

tubzy2001 · 12-05-2009, 10:04

i tried that with the hold down call button 3 and star but it didnt work, can i do a factory re set

flagpole · 12-05-2009, 10:09

phone off, hold down the 3 buttons and power on whilst holding them???

did it do the reset but the reset didn't work??? or it didn't do the reset? if it's the latter then you didn't do it right as it does work.

do you have broad band, a windows pc and a usb cable. you could do the nokia software updater route. that will do the same thing.

tubzy2001 · 12-05-2009, 16:04

all it did was switch on as normal

prking · 12-05-2009, 17:56

Quote:

Originally Posted by tubzy2001

all it did was switch on as normal

That means that either you didn't do it properly or there is a serious problem with your handset.

11-05-2009, 15:32	#1
tubzy2001 Forum Member Join Date: Sep 2006 Location: somerset Posts: 1,071	N 95 problem Im on 02 and im unable to send texts it stoppd working for an hour on thursday and was fine til friday when itstopped again for 6 hours, it was fine all day saturday and has stopped again since yesterday morning, i been into 02 shop the message centre number is fine and they put my sim in a different phone and it sent a text no problem so it must be the handset, any ideas as i cant affored to get it repaired

11-05-2009, 15:47	#2
flagpole Inactive Member Join Date: Jan 2003 Posts: 43,524	there are a million things. it is covered by a 24 month warranty. possibly the most obvious thing to try is a full reset: To reset using the three keys technique power off the phone, hold down the green call key, the number '3' key and the star '' key. Then power on the phone. follow the on screen instructions.* but you will losing everything on the phone not the memory card. but that is very extreme. it could be to do with your phone updating on the network. swapping the sim to another phone would cause it to update on the network, which may provide a temp fix. when the problem is affecting you have you tried pulling the battery out then restarting.

11-05-2009, 22:15	#3
tubzy2001 Forum Member Join Date: Sep 2006 Location: somerset Posts: 1,071	is there a way to do a simple re set with out losing everthing because n95 does not have a memory card it has 8gb built in

12-05-2009, 09:10	#4
flagpole Inactive Member Join Date: Jan 2003 Posts: 43,524	oh right so it's an N95 8GB. yeah the 8 gig of storage would be treated like the memory card. you wont lose what's on that. and the other stuff you can back up first using the pc suite, or indeed the phone's internal backup option menu - tools - utilities - Memory - options - backup phone memory. this will copy stuff from your phone to it's 'memory card' the other thing to try whilst you are there is to see if there is a software update for your phone. look here: http://europe.nokia.com/A4577224# doing the software up date and the '3 keys reset' are very similar but the reset installs the existing software, the update installs new software.

12-05-2009, 10:04	#5
tubzy2001 Forum Member Join Date: Sep 2006 Location: somerset Posts: 1,071	i tried that with the hold down call button 3 and star but it didnt work, can i do a factory re set

12-05-2009, 10:09	#6
flagpole Inactive Member Join Date: Jan 2003 Posts: 43,524	phone off, hold down the 3 buttons and power on whilst holding them??? did it do the reset but the reset didn't work??? or it didn't do the reset? if it's the latter then you didn't do it right as it does work. do you have broad band, a windows pc and a usb cable. you could do the nokia software updater route. that will do the same thing.

12-05-2009, 16:04	#7
tubzy2001 Forum Member Join Date: Sep 2006 Location: somerset Posts: 1,071	all it did was switch on as normal

12-05-2009, 17:56	#8
prking Forum Member Join Date: Sep 2002 Location: Weston-super-Mare Posts: 9,167	Quote: Originally Posted by tubzy2001 all it did was switch on as normal That means that either you didn't do it properly or there is a serious problem with your handset.

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N 95 problem