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W890i Non responsive keys


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Old 12-05-2009, 16:33
coopermanyorks
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Three keys on the keypad have become unresponsive when pressed on my sons W890i , sounds like dirt under the keys ?

It was taken as an upgrade in August 2008 so it is under warranty , my only thought is could it be water damage ?

I have read about a water tab that changes colour and would show Three on inspection any water damage to the phone ,how easy is it to view the tab that shows any water damage on a SE W890i before I send it off to them ?

The reason I ask about water damage is that he came in on Sunday , saying he had been pushed in the swimming pool , I asked straight where was your phone , he said it wasn't on him so didn't get wet .
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Old 12-05-2009, 20:47
coopermanyorks
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I rang Three , they ran through a few tests and checked the software version was the latest , which it was and checked for water damage , take the battery out and look at the colour of the paper , no problems there

Just need the return envelope to arrive to send it off to get it fixed
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