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new 1st timer contract with orange very unhappy |
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#1 |
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Inactive Member
Join Date: Jul 2003
Location: Bonnie Scotland
Posts: 1,193
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new 1st timer contract with orange very unhappy
I took out a deal with e2 save an orange the provider for £35 a month 18 month contract
for a Samsung g600 + asus 15.4 notebook for 600 minutes an with free text per each month when i got the equipment i had notice there was no headphones with the phone an i also check on the minutes i have only got 159mins left i had only use about less than 10 minutes on a land line why is this has any 1 else had the same problem as a new customer also found out iam due 2 pay 1st bill in 7th every month |
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#2 |
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Forum Member
Join Date: Jan 2008
Posts: 768
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Your calls and texts are pro-rata in the first month.
So for example, you get a deal, 1000 mins and 1000 texts a month, at £30.00. You are billed for your first month in advance and also a little extra for the first few days. On day one you might have only 200 mins and 200 texts, then after 7 days you get your full allowance and first bill. First bill will be £30.00 + the extra 7 days prior to the first bill, if you get what I mean. The allowance that you have at the moment will reset once you get your first bill. At least that's what's happened with my past two contracts with different networks. |
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#3 |
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Inactive Member
Join Date: Jul 2003
Location: Bonnie Scotland
Posts: 1,193
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ok i think kinda confused with it
but nothing on the missing head phones not sure if iam entitled to them |
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#4 |
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Forum Member
Join Date: Sep 2003
Location: London
Posts: 3,638
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If the phone is supposed to come with the earphones, go back to the store where you signed up and ask for them.
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#5 |
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Inactive Member
Join Date: Jul 2003
Location: Bonnie Scotland
Posts: 1,193
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there based in england
i will give them a phone about it |
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#6 |
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Forum Member
Join Date: May 2007
Posts: 4,425
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Were you definetly meant to get headphones?
Why are you suprised about your bill being on the 7th of each month - were you given the chance to specify a date? |
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#7 |
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Inactive Member
Join Date: Jul 2003
Location: Bonnie Scotland
Posts: 1,193
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Quote:
Were you definetly meant to get headphones?
Why are you suprised about your bill being on the 7th of each month - were you given the chance to specify a date? just details of the make of phone an extra gift as part of the contract |
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#8 |
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Forum Member
Join Date: Sep 2008
Location: kent
Posts: 506
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Quote:
ok i think kinda confused with it
but nothing on the missing head phones not sure if iam entitled to them this was a while back now though
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#9 |
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Inactive Member
Join Date: Jul 2003
Location: Bonnie Scotland
Posts: 1,193
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just gave them a call about it
was a clearance sale so wont of get headphones with it which is a bit of a shame an now iam going 2 have 2 purchase 1 I got the notebook wide screen offer 1 of the reason i took it up |
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#10 |
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Forum Member
Join Date: Nov 2001
Location: Staffordshire
Posts: 4,665
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Quote:
I took out a deal with e2 save an orange the provider for £35 a month 18 month contract
for a Samsung g600 + asus 15.4 notebook for 600 minutes an with free text per each month when i got the equipment i had notice there was no headphones with the phone an i also check on the minutes i have only got 159mins left i had only use about less than 10 minutes on a land line why is this has any 1 else had the same problem as a new customer also found out iam due 2 pay 1st bill in 7th every month |
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