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new 1st timer contract with orange very unhappy


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Old 21-05-2009, 22:26
stupid_cube
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Location: Bonnie Scotland
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I took out a deal with e2 save an orange the provider for £35 a month 18 month contract
for a Samsung g600 + asus 15.4 notebook
for 600 minutes an with free text per each month
when i got the equipment i had notice there was no headphones with the phone
an i also check on the minutes i have only got 159mins left
i had only use about less than 10 minutes on a land line why is this

has any 1 else had the same problem as a new customer
also found out iam due 2 pay 1st bill in 7th every month
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Old 21-05-2009, 22:38
Running Water
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Your calls and texts are pro-rata in the first month.

So for example, you get a deal, 1000 mins and 1000 texts a month, at £30.00. You are billed for your first month in advance and also a little extra for the first few days.

On day one you might have only 200 mins and 200 texts, then after 7 days you get your full allowance and first bill. First bill will be £30.00 + the extra 7 days prior to the first bill, if you get what I mean. The allowance that you have at the moment will reset once you get your first bill.

At least that's what's happened with my past two contracts with different networks.
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Old 21-05-2009, 22:43
stupid_cube
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ok i think kinda confused with it

but nothing on the missing head phones
not sure if iam entitled to them
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Old 21-05-2009, 22:53
tellytart1
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If the phone is supposed to come with the earphones, go back to the store where you signed up and ask for them.
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Old 22-05-2009, 00:34
stupid_cube
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there based in england
i will give them a phone about it
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Old 22-05-2009, 01:05
robtuk06
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Were you definetly meant to get headphones?

Why are you suprised about your bill being on the 7th of each month - were you given the chance to specify a date?
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Old 22-05-2009, 01:10
stupid_cube
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Were you definetly meant to get headphones?

Why are you suprised about your bill being on the 7th of each month - were you given the chance to specify a date?
none
just details of the make of phone an extra gift as part of the contract
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Old 22-05-2009, 08:18
JOHN_K
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ok i think kinda confused with it

but nothing on the missing head phones
not sure if iam entitled to them
check the small print mate as some of the phones you get with the free gift are phones which where sent back within the 14 day period, i had a phone from them with a free ps3 and they say in the small print at arms length the phone looks good, when i had a closer look there was a few small marks on the back of the phone, still got the ps3 for free and the phone still works great

this was a while back now though
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Old 22-05-2009, 14:04
stupid_cube
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just gave them a call about it
was a clearance sale so wont of get headphones with it which is a bit of a shame an now iam going 2 have 2 purchase 1
I got the notebook wide screen offer 1 of the reason i took it up
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Old 22-05-2009, 14:44
Quackers
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I took out a deal with e2 save an orange the provider for £35 a month 18 month contract
for a Samsung g600 + asus 15.4 notebook
for 600 minutes an with free text per each month
when i got the equipment i had notice there was no headphones with the phone
an i also check on the minutes i have only got 159mins left
i had only use about less than 10 minutes on a land line why is this

has any 1 else had the same problem as a new customer
also found out iam due 2 pay 1st bill in 7th every month
Why did you have to do the 10 Minutes on a landline? You can call over your "inclusive minutes".
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