tmobile outsourcing

iRuss · 25-05-2009, 13:32

Just had to call CS and I hung up as soon as I realised the agent was in Manilla. I called again and the same thing, I had to hang up.

Are any of Tmobile's UK callcentres open today?

Deanparkr · 25-05-2009, 15:57

Why not just speak to them?

iRuss · 25-05-2009, 16:00

I have zero confidence in offshore callcentres especially those in countries where I know nothing of how seriously they take DPA issues. On a less serious level I can't stand their fake american accents.

paulbeattie87 · 25-05-2009, 16:02

AFAIK T-Mobile closed all it's UK call centres earlier this year. I may be wrong though.

chris20 · 25-05-2009, 16:08

yea t-mobile dose not have uk call center any more not good there is only 02,virgin who seem to be getting better then t-mobile and vodafone who have uk call center.

iRuss · 25-05-2009, 16:32

No, T-Mobile has a callcentre in Merthyr Tydfil (I pass it each day) ans well as one in Greenoch.

magikmax · 25-05-2009, 23:03

Well, their greenock call center was alive and well when I phoned them on Friday.

The lady I spoke to said that she would phone me back on Tuesday regarding my enquiry, because they were all off today with it being a holiday monday. I think from what I've heard elsewhere that the full switchover to foreign callcentres isn't due to take place until around August, which is a real shame, as their uk customer service (at least in my experience as a small business customer) is excellent, and the best I've had from a mobile phone company.

plymouthbloke1974 · 25-05-2009, 23:16

Quote:

Originally Posted by chris20

yea t-mobile dose not have uk call center any more not good there is only 02,virgin who seem to be getting better then t-mobile and vodafone who have uk call center.

... and Orange have call centres in Bristol, Plymouth, North Tyneside and Darlington????

We'll be mainly UK-only by the end of the year.

magikmax · 25-05-2009, 23:34

Personally, I haven't had much luck with my dealings with Orange's uk customer services, but it's still infinitely better than having foreign callcentres. I think T-Mobile are making a huge mistake outsourcing, they really should learn from other companies that have withdrawn from India and the likes, and keep their uk based staff.

Obviously it's a cost cutting exercise, and I shudder to think what their service levels will be like in the coming year. They're obviously more interested in their shareholders than their customers. Still, we'll see soon enough.

dangermouse1986 · 27-05-2009, 18:03

Quote:

Originally Posted by paulbeattie87

AFAIK T-Mobile closed all it's UK call centres earlier this year. I may be wrong though.

You are!

They're closing down the outsourced UK based centres (operated by TSC).

Their inhouse contact centres based in Greenock, Doxford and Merythyr are all fully functional

25-05-2009, 13:32	#1
iRuss Forum Member Join Date: Mar 2009 Posts: 470	tmobile outsourcing Just had to call CS and I hung up as soon as I realised the agent was in Manilla. I called again and the same thing, I had to hang up. Are any of Tmobile's UK callcentres open today?

25-05-2009, 15:57	#2
Deanparkr Forum Member Join Date: Jun 2003 Posts: 813	Why not just speak to them?

25-05-2009, 16:00	#3
iRuss Forum Member Join Date: Mar 2009 Posts: 470	I have zero confidence in offshore callcentres especially those in countries where I know nothing of how seriously they take DPA issues. On a less serious level I can't stand their fake american accents.

25-05-2009, 16:02	#4
paulbeattie87 Forum Member Join Date: Aug 2006 Posts: 1,215	AFAIK T-Mobile closed all it's UK call centres earlier this year. I may be wrong though.

25-05-2009, 16:08	#5
chris20 Guest Join Date: Jun 2005 Posts: 3,556	yea t-mobile dose not have uk call center any more not good there is only 02,virgin who seem to be getting better then t-mobile and vodafone who have uk call center.

25-05-2009, 16:32	#6
iRuss Forum Member Join Date: Mar 2009 Posts: 470	No, T-Mobile has a callcentre in Merthyr Tydfil (I pass it each day) ans well as one in Greenoch.

25-05-2009, 23:03	#7
magikmax Forum Member Join Date: Aug 2005 Location: Scotlandshire Posts: 786	Well, their greenock call center was alive and well when I phoned them on Friday. The lady I spoke to said that she would phone me back on Tuesday regarding my enquiry, because they were all off today with it being a holiday monday. I think from what I've heard elsewhere that the full switchover to foreign callcentres isn't due to take place until around August, which is a real shame, as their uk customer service (at least in my experience as a small business customer) is excellent, and the best I've had from a mobile phone company.

25-05-2009, 23:16	#8
plymouthbloke1974 Forum Member Join Date: Aug 2001 Location: Destination: Hard Brexit Posts: 6,368	Quote: Originally Posted by chris20 yea t-mobile dose not have uk call center any more not good there is only 02,virgin who seem to be getting better then t-mobile and vodafone who have uk call center. ... and Orange have call centres in Bristol, Plymouth, North Tyneside and Darlington???? We'll be mainly UK-only by the end of the year.

25-05-2009, 23:34	#9
magikmax Forum Member Join Date: Aug 2005 Location: Scotlandshire Posts: 786	Personally, I haven't had much luck with my dealings with Orange's uk customer services, but it's still infinitely better than having foreign callcentres. I think T-Mobile are making a huge mistake outsourcing, they really should learn from other companies that have withdrawn from India and the likes, and keep their uk based staff. Obviously it's a cost cutting exercise, and I shudder to think what their service levels will be like in the coming year. They're obviously more interested in their shareholders than their customers. Still, we'll see soon enough.

27-05-2009, 18:03	#10
dangermouse1986 Forum Member Join Date: Jun 2004 Posts: 1,544	Quote: Originally Posted by paulbeattie87 AFAIK T-Mobile closed all it's UK call centres earlier this year. I may be wrong though. You are! They're closing down the outsourced UK based centres (operated by TSC). Their inhouse contact centres based in Greenock, Doxford and Merythyr are all fully functional

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tmobile outsourcing