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tmobile outsourcing |
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#1 |
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Forum Member
Join Date: Mar 2009
Posts: 470
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tmobile outsourcing
Just had to call CS and I hung up as soon as I realised the agent was in Manilla. I called again and the same thing, I had to hang up.
Are any of Tmobile's UK callcentres open today? |
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#2 |
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Forum Member
Join Date: Jun 2003
Posts: 813
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Why not just speak to them?
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#3 |
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Forum Member
Join Date: Mar 2009
Posts: 470
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I have zero confidence in offshore callcentres especially those in countries where I know nothing of how seriously they take DPA issues. On a less serious level I can't stand their fake american accents.
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#4 |
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Forum Member
Join Date: Aug 2006
Posts: 1,215
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AFAIK T-Mobile closed all it's UK call centres earlier this year. I may be wrong though.
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#5 |
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Guest
Join Date: Jun 2005
Posts: 3,556
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yea t-mobile dose not have uk call center any more not good there is only 02,virgin who seem to be getting better then t-mobile and vodafone who have uk call center.
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#6 |
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Forum Member
Join Date: Mar 2009
Posts: 470
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No, T-Mobile has a callcentre in Merthyr Tydfil (I pass it each day) ans well as one in Greenoch.
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#7 |
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Forum Member
Join Date: Aug 2005
Location: Scotlandshire
Posts: 786
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Well, their greenock call center was alive and well when I phoned them on Friday.
The lady I spoke to said that she would phone me back on Tuesday regarding my enquiry, because they were all off today with it being a holiday monday. I think from what I've heard elsewhere that the full switchover to foreign callcentres isn't due to take place until around August, which is a real shame, as their uk customer service (at least in my experience as a small business customer) is excellent, and the best I've had from a mobile phone company. |
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#8 |
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Forum Member
Join Date: Aug 2001
Location: Destination: Hard Brexit
Posts: 6,368
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Quote:
yea t-mobile dose not have uk call center any more not good there is only 02,virgin who seem to be getting better then t-mobile and vodafone who have uk call center.
We'll be mainly UK-only by the end of the year. |
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#9 |
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Forum Member
Join Date: Aug 2005
Location: Scotlandshire
Posts: 786
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Personally, I haven't had much luck with my dealings with Orange's uk customer services, but it's still infinitely better than having foreign callcentres. I think T-Mobile are making a huge mistake outsourcing, they really should learn from other companies that have withdrawn from India and the likes, and keep their uk based staff.
Obviously it's a cost cutting exercise, and I shudder to think what their service levels will be like in the coming year. They're obviously more interested in their shareholders than their customers. Still, we'll see soon enough. |
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#10 |
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Forum Member
Join Date: Jun 2004
Posts: 1,544
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Quote:
AFAIK T-Mobile closed all it's UK call centres earlier this year. I may be wrong though.
![]() They're closing down the outsourced UK based centres (operated by TSC). Their inhouse contact centres based in Greenock, Doxford and Merythyr are all fully functional
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