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tmobile outsourcing
iRuss
25-05-2009
Just had to call CS and I hung up as soon as I realised the agent was in Manilla. I called again and the same thing, I had to hang up.

Are any of Tmobile's UK callcentres open today?
Deanparkr
25-05-2009
Why not just speak to them?
iRuss
25-05-2009
I have zero confidence in offshore callcentres especially those in countries where I know nothing of how seriously they take DPA issues. On a less serious level I can't stand their fake american accents.
paulbeattie87
25-05-2009
AFAIK T-Mobile closed all it's UK call centres earlier this year. I may be wrong though.
chris20
25-05-2009
yea t-mobile dose not have uk call center any more not good there is only 02,virgin who seem to be getting better then t-mobile and vodafone who have uk call center.
iRuss
25-05-2009
No, T-Mobile has a callcentre in Merthyr Tydfil (I pass it each day) ans well as one in Greenoch.
magikmax
25-05-2009
Well, their greenock call center was alive and well when I phoned them on Friday.

The lady I spoke to said that she would phone me back on Tuesday regarding my enquiry, because they were all off today with it being a holiday monday. I think from what I've heard elsewhere that the full switchover to foreign callcentres isn't due to take place until around August, which is a real shame, as their uk customer service (at least in my experience as a small business customer) is excellent, and the best I've had from a mobile phone company.
plymouthbloke1974
25-05-2009
Originally Posted by chris20:
“yea t-mobile dose not have uk call center any more not good there is only 02,virgin who seem to be getting better then t-mobile and vodafone who have uk call center.”

... and Orange have call centres in Bristol, Plymouth, North Tyneside and Darlington????

We'll be mainly UK-only by the end of the year.
magikmax
25-05-2009
Personally, I haven't had much luck with my dealings with Orange's uk customer services, but it's still infinitely better than having foreign callcentres. I think T-Mobile are making a huge mistake outsourcing, they really should learn from other companies that have withdrawn from India and the likes, and keep their uk based staff.

Obviously it's a cost cutting exercise, and I shudder to think what their service levels will be like in the coming year. They're obviously more interested in their shareholders than their customers. Still, we'll see soon enough.
dangermouse1986
27-05-2009
Originally Posted by paulbeattie87:
“AFAIK T-Mobile closed all it's UK call centres earlier this year. I may be wrong though.”

You are!

They're closing down the outsourced UK based centres (operated by TSC).

Their inhouse contact centres based in Greenock, Doxford and Merythyr are all fully functional
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