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Have Humax Abandoned the Foxsat? |
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#51 |
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Forum Member
Join Date: Feb 2008
Posts: 55
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Quote:
I have seen a few post from people complaining about freezes.
If your box does not do the basics (record programes against the schedule - mostly), then take the hint from those of us that for whom it does work and get it changed. Don't assume that some magical firmware update will solve a problem that many (and based on the Which? report, most) don't have and is not acknowledged by Humax. Sadly it took a complaint to the CEO to get my money due to Humax customer service ignoring emails. My Foxsat HDR has been returned to Humax and is being repaired at the moment. It was their customer service who told me the problem is being caused by the loader software and it would be cured by an update so I am not assuming anything ......... I am expecting Humax to do what they say they will do. Or is that also unrealistic
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#52 |
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Join Date: Feb 2004
Posts: 722
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ignore this
Last edited by carvell : 21-06-2009 at 10:53. Reason: wrong thread |
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#53 |
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Forum Member
Join Date: Aug 2004
Location: North West UK
Posts: 292
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[b]How often do Sky and BT Vision, issue software releases? Not that often, so Humax are no different.
I could go on, but I know you don't need me to. Everybody that owns a HDR knows that the device has some fundamental flaws which shouldn't be there, and I'm hugely disappointed that Humax haven't fixed these core issues after almost 9 months. |
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#54 |
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Join Date: Aug 2008
Posts: 1,330
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I can't compare to BT Vision, however ff the Humax box was half as reliable as a sky box, I'd agree, unfortunately from my experience it doesn't come close. Sky never suffered from locking up when left switched on for a couple of days, neither did it frequently miss recordings. If you paused a programme, it never jumped back to live TV when the programme finished, even though you were only a couple of minutes behind (in chase play). It also allows you to delete programmes whilst another was being recorded.
I could go on, but I know you don't need me to. Everybody that owns a HDR knows that the device has some fundamental flaws which shouldn't be there, and I'm hugely disappointed that Humax haven't fixed these core issues after almost 9 months. The only flaw that bothers me is the slow deleting of recorded programs. That is only a niggle. Not important as far as I am concerned.My Humax has not locked up once. Read these forums. not everybody has problems. As for Sky being reliable. Having had many Sky+ boxes. None have been reliable. All had frequent lock ups . Being in the trade, our customers confirm this. |
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#55 |
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Join Date: Feb 2009
Posts: 207
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...ff the Humax box was half as reliable as a sky box, I'd agree, unfortunately from my experience it doesn't come close. Sky never suffered from locking up when left switched on for a couple of days, neither did it frequently miss recordings.
I could go on, but I know you don't need me to. Everybody that owns a HDR knows that the device has some fundamental flaws which shouldn't be there, and I'm hugely disappointed that Humax haven't fixed these core issues after almost 9 months. I agree that there are bugs with the Humax that are taking too long to fix. |
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#56 |
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Join Date: Apr 2006
Location: North Derbyshire
Posts: 41,783
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You must be lucky with your Sky Service. My Thomson HD Box locks up about every 3-4 weeks - most recently just now during the F1. The only way I can get it back is to turn it off for a few seconds and then wait, and wait, until it reboots.
My Pace Sky+ has only ever once locked up, and I've had it since Sky+ first went 'free' with any subscription (was that July 2006?). Any computer system can crash, and often it's caused by a poor and noisey mains supply - Thomson HD boxes seem particularly prone to mains borne problems. |
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#57 |
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Forum Member
Join Date: Aug 2004
Location: North West UK
Posts: 292
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Who is is everybody that owns a Humax box that has some fundamental flaws.
The only flaw that bothers me is the slow deleting of recorded programs. That is only a niggle. Not important as far as I am concerned.My Humax has not locked up once. Read these forums. not everybody has problems. As for Sky being reliable. Having had many Sky+ boxes. None have been reliable. All had frequent lock ups . Being in the trade, our customers confirm this. Don't get me wrong, I hate to admit that the Sky+ boxes are better, in fact they were far from perfect, but they were far more stable than the HDR I now have. The HDR has a lot of potential, which I'm sure will be realised in the future, but right now, its so unreliable, it's bordering on not fit for purpose. |
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#58 |
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Join Date: Oct 2004
Posts: 821
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Quote:
... failing to record....
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#59 |
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Join Date: Aug 2008
Posts: 1,330
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Okay, fair point, maybe I've just been unlucky and have got one of the many boxes that appear to be prone to locking up and failing to record, but surely the number of people posting on this forum about these very problems would suggest that the number of people with this issue is far from insignificant.
Don't get me wrong, I hate to admit that the Sky+ boxes are better, in fact they were far from perfect, but they were far more stable than the HDR I now have. The HDR has a lot of potential, which I'm sure will be realised in the future, but right now, its so unreliable, it's bordering on not fit for purpose. Not scientific I know. We have installed many thousands of SKY+ boxes over the years. Many people have lock ups. I have no idea what percentage. Some are hardware problems some are user issues. i suspect some Humax issues are the user. For example the Sky+ box does not like to be hurried. Does the Humax react in the same way? Who knows. I personally never hurry through any STB entries or menus. I digress, but I.M.O. the Humax is no worse than all the other STB's I use(5) or have tried (To many to list). |
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#60 |
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Join Date: Oct 2008
Posts: 76
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If you press schedule and red you get the buffered epg without loading a new one
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#61 |
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Join Date: May 2005
Location: Redditch Worcs
Posts: 17,289
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Any chance you have power glitches, as was pointed out to me there is a bug with the HDR that after a power outage in standby it will not wake up and record.
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#62 |
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Join Date: Oct 2004
Posts: 821
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The power has to be off for at least around 30 sec and the foxsat has to be in sby at the time. Shorter than that or if the foxsat is booted it will continue to record it's schedule
Who in their right mind releases a PVR that doesn't cope with power outage ? |
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#63 |
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Join Date: Feb 2009
Posts: 207
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Quote:
As it's a Thomson it probably needs the faulty capacitors in the PSU replacing.
My Pace Sky+ has only ever once locked up, and I've had it since Sky+ first went 'free' with any subscription (was that July 2006?). Any computer system can crash, and often it's caused by a poor and noisey mains supply - Thomson HD boxes seem particularly prone to mains borne problems. ![]() The caps are fine, I tested them - that was my first thought, too. My mains is filtered and is clean. My problem yesterday was that, for the first time ever, I was getting a HDCP error from the Sky box during the F1. The HDMI feed kept going off and I had to switch to Scart. (All this on BBC SD!) I had to carry out a hard reboot to clear the problem. My Pace Sky+ box never locked up in the ~ two years I used it. |
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#64 |
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Inactive Member
Join Date: Dec 2008
Posts: 2,324
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Who in their right mind releases a PVR that doesn't cope with power outage ?
![]() Of course they probably weren't aware of the bug when they released the box. Or at least that's what I'd like to think. |
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#65 |
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Join Date: Apr 2006
Location: North Derbyshire
Posts: 41,783
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The caps are fine, I tested them.
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#66 |
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Join Date: Sep 2001
Location: South Coast, UK
Posts: 4,952
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I have an old Daewoo Freeview+ box (well less than a year).
After a power cut it will come on in standby and thus it never sets the clock and because of that no timer recordings are made.... So Humax are not the only makers to miss the basic checks before they launch a product.... They are all bad! Automan. |
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#67 |
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Join Date: Feb 2009
Posts: 207
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How did you test them?, the only real way is an ESR meter - although checking for ripple on the capacitors with a scope is fine as well.
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#68 |
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Forum Member
Join Date: Oct 2004
Posts: 821
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wrt "Who in their right mind releases a PVR that doesn't cope with power outage ?" Quote:
That would be Humax - assuming they are in their right minds.
![]() Of course they probably weren't aware of the bug when they released the box. Or at least that's what I'd like to think. |
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#69 |
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Forum Member
Join Date: Nov 2006
Posts: 107
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I'm getting really bugged by mine now. I don't get trouble with recordings being missed - if i leave it alone and don't go near it it's fine.
However, it regularly locks up when try to take it out of standby when it's recording and it has also got a habit of switching itself off when i try to change the volume on my TV (but only if i press the button rapidly). Both of these make me think there's something wrong with the software treats IR commands. |
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#70 |
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Join Date: Dec 2002
Location: St Osyth
Posts: 3,249
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Quote:
Well, seven months isn't really 'rushing', is it?
Quite, so you would think they would have released the first major bug fixes in a timely manner. Quite, so you would think they would have released the first major bug fixes in a timely manner. There's no point in pushing because it is now perfectly clear that Humax have no great concern for their customers. 2-3 months would have been quite acceptable. 4-5 would have been tardy but not too bad. 6 months was really pushing the boundaries of reasonable. But we are now close to 7 months since the initial release and we still haven't even got a date yet. |
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#71 |
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Join Date: Oct 2004
Posts: 821
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Mmmm,didn't know it had been 7 months,got a diferent view now.
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#72 |
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Join Date: Jun 2005
Location: West Riding of Yorkshire
Posts: 1,100
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I'm more and more convinced there was a duff batch produced, as all the people who have reported these freezes and had their boxes changed now don't have the problem (await response from those who got another duff box).
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#73 |
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Forum Member
Join Date: Oct 2003
Posts: 234
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Quote:
That's not what Bob said - my reading of it anyway. Humax will release updates that will support BBC iPlayer. When BBC implement it at their end is up to them.
That's how I interpret it. Rgds. Les. As in all areas the BBC has do everything after cutting through lots of red tape. The BBC Trust does not now intend to publish a decision on the 24 July regarding project Canvas. In fact there is now no set date for a response. Full details are here.http://www.bbc.co.uk/bbctrust/consul...ns/canvas.html |
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#74 |
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Forum Member
Join Date: Jan 2003
Location: London
Posts: 4,517
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iPlayer and Canvas aren't the same thing. Canvas is bogged down in red tape, but that's not the case with iPlayer.
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#75 |
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Forum Member
Join Date: Oct 2003
Posts: 234
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What's the plan then Nigel?
Are we going to get iplayer coming to Freesat products like the Foxsat HDR first and then start again with Canvas if it gets the go ahead? Since Freesat includes the other broadcasters are they going to want iplayer on Freesat products? I'm not really sure where they are going with it right now. |
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The only flaw that bothers me is the slow deleting of recorded programs. That is only a niggle. Not important as far as I am concerned.My Humax has not locked up once. Read these forums. not everybody has problems. 