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Any managed to get a response from humax |
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#1 |
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Forum Member
Join Date: Sep 2008
Posts: 6
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Any managed to get a response from humax
I have purchased a PVR and have contacted Humax directly about a missing manual that my parents want and have not had any reply from them,
has anyone had any joy in contacting them with success? Many thanks Adam |
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#2 |
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Forum Member
Join Date: Feb 2003
Location: Luxembourg
Posts: 340
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Quote:
I have purchased a PVR and have contacted Humax directly about a missing manual that my parents want and have not had any reply from them,
has anyone had any joy in contacting them with success? Many thanks Adam http://www.humaxdigital.com/global/s...ategory_seq=65 |
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#3 |
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Forum Member
Join Date: Sep 2008
Posts: 6
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Yeah, thanks for that,
My oldies like the real thing, plus its the principle of not getting it in the first place. |
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#4 |
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Forum Member
Join Date: Apr 2008
Posts: 834
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It's not Humax's responsibility to provide you with the manual it is that of the retailer that you bought the PVR from. Why was it missing in the first place?
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#5 |
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Forum Member
Join Date: Aug 2008
Location: Singapore
Posts: 709
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Quote:
has anyone had any joy in contacting them with success? Many thanks Adam
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#6 |
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Forum Member
Join Date: Apr 2009
Posts: 52
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Humax support
I emailed them a month ago re my box that was locking up (the tale is in a couple of other threads) and they were back to me a couple of times within 36 hours with instructions to use factory default reset etc. and then arranged a replacement delivered a couple of days later with the old one collected. All pretty impressive.
Unfortunately it wasn't a new box - just a return/refurb that is worse than the original for lockups - They are now ignoring my emails over the last 5 days.
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#7 |
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Forum Member
Join Date: Sep 2008
Posts: 6
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Quote:
It's not Humax's responsibility to provide you with the manual it is that of the retailer that you bought the PVR from. Why was it missing in the first place?
Not sure It wasnt in the box when it was purchased. Will give the retailer a try. |
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#8 |
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Forum Member
Join Date: Feb 2008
Posts: 55
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Quote:
I emailed them a month ago re my box that was locking up (the tale is in a couple of other threads) and they were back to me a couple of times within 36 hours with instructions to use factory default reset etc. and then arranged a replacement delivered a couple of days later with the old one collected. All pretty impressive.
Unfortunately it wasn't a new box - just a return/refurb that is worse than the original for lockups - They are now ignoring my emails over the last 5 days.![]() They are very good at ignoring emails ![]() I have said before that IMHO their customer service communication is very poor. |
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over the last 5 days.