Last week we moved my elderly Mother In Law into sheltered accommodation,
We rang BT to have her phone service moved to her new address and they told us that according to their records there is no phone line there so she would have to pay £123 to have it connected and the earliest they could do it is this afternoon,Now this is quite a large sum for a elderly lady of 87 to have to pay, So i tried asking them is there anyway to have the fee reduced bearing in mind her age?
They said no as the fee is the same for everyone regardless!!
So we decided to go ahead, About 15 minutes ago i got a text from BT to say they can now supply a service without a visit, So i am thinking that they must be wrong about there being no phone line there and if this is the case surly she would not have to pay that fee,
Now before i ring them up and have a go, Can anyone tell me if i am right in assuming this?
Thanks
We rang BT to have her phone service moved to her new address and they told us that according to their records there is no phone line there so she would have to pay £123 to have it connected and the earliest they could do it is this afternoon,Now this is quite a large sum for a elderly lady of 87 to have to pay, So i tried asking them is there anyway to have the fee reduced bearing in mind her age?
They said no as the fee is the same for everyone regardless!!
So we decided to go ahead, About 15 minutes ago i got a text from BT to say they can now supply a service without a visit, So i am thinking that they must be wrong about there being no phone line there and if this is the case surly she would not have to pay that fee,
Now before i ring them up and have a go, Can anyone tell me if i am right in assuming this?
Thanks