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HUMAX Remote issues |
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#1 |
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Forum Member
Join Date: Jan 2009
Posts: 690
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HUMAX Remote issues
Hi,
Having ha the Foxsat now for 6 months I am slowly understanding all the good and bad points about it. However, over the past week the remote has started to do strange things, in particular not respond. I have removed ALL plastic film, stood directly at the box, replaced the batteries, made sure the selection is to PVR but it still fails to respond properly. It never used to be like this, does anybody have any ideas? It is getting to the point now where I wished I had stayed with Sky believe it or not. The concept of the box is good but sadly the design and release spec are very poor. Humax dont seem to want to respond to emails and when they do it is never their fault, its the broadcaster. eg ITV and BBC HD. Thanks sps |
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#2 |
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Forum Member
Join Date: Oct 2008
Location: Worcester
Posts: 4,185
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I'm just going from the top of my head so could be completely wrong but if you remove the batteries again and then press one of the buttons to discharge the unit and then return the new batteries I think this cures it.
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#3 |
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Forum Member
Join Date: Dec 2008
Posts: 4,556
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Did you replace the batteries with high quality ones? The remote was never good for me using it at an angle so I bought a replacement Philips that is miles better.
Also, are you sure you havent accidentally pressed the TV, Aux etc button on the remote, it then seems to stop responding to most stuff. |
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#4 |
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Forum Member
Join Date: Nov 2008
Location: Hawkwell, Essex
Posts: 2,186
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Just the "past week"? It's very sunny, do you have sunshine streaming through your windows? Bright sunshine is known to affect IR signals, and the HDR remote doesn't send out the strongest. I replaced it with a Harmony 885 - expensive, but I have no problems, even in this sunshine.
Rgds. Les. |
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#5 |
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Forum Member
Join Date: Jan 2009
Posts: 690
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Replaced the batteries with good quality ones, brand new.
No accidental button presses - PVR is selected and glows. The remote performs the same whether it be bright sunshine or dark room with no lights on. I give up, I have discharged the remote but it still does not respond well. |
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#6 |
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Forum Member
Join Date: Dec 2008
Posts: 4,556
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Do you have any programmable remotes? Can you program the remote to control the TV?
If you do this, you can at least work out if the remote is the problem or the box is the problem if the Humax remote works with you TV or the other remote doesnt work with your humax. |
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#7 |
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Forum Member
Join Date: Jan 2009
Posts: 690
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I dont have any programmable remotes unfortunately.
However I have now noticed that it is getting worse and the box is really slow to respond. I give up, I am starting to think that we have all been "had" with Humax and their Foxsat HDR. |
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#8 |
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Forum Member
Join Date: Dec 2008
Posts: 4,556
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The Humax is a programmable remote, try that on other boxes, at least you will know if its the box or remote thats the problem.
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#9 |
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Forum Member
Join Date: Oct 2008
Location: Worcester
Posts: 4,185
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Quote:
I dont have any programmable remotes unfortunately.
However I have now noticed that it is getting worse and the box is really slow to respond. I give up, I am starting to think that we have all been "had" with Humax and their Foxsat HDR. so with this in mind here is my suggestion.. press and hold down the 'Red' button and the 'OK' button until the translucent 'PVR' button flashes twice. it obviously does something otherwise the button wouldn't flash. good luck and let us know if this works |
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#10 |
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Forum Member
Join Date: Apr 2006
Posts: 334
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#11 |
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Forum Member
Join Date: Nov 2008
Location: Hawkwell, Essex
Posts: 2,186
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Quote:
I've been wracking my brain over this one and trying to find the post that I'm sure I've read somewhere but I can't. Anyhow with a bit of playing around and knowing that if you hold down the 0 button and the 'OK' while pointing the remote at the box allows you to change the code settings of the remote to enable using more than one of the same remote in the same room without operating two boxes at once.
so with this in mind here is my suggestion.. press and hold down the 'Red' button and the 'OK' button until the translucent 'PVR' button flashes twice. it obviously does something otherwise the button wouldn't flash. good luck and let us know if this works Rgds. Les. |
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#12 |
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Forum Member
Join Date: Oct 2008
Location: Worcester
Posts: 4,185
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Quote:
![]() the one I was trying to find was a link about resetting the remote when it starts playing up due to a low battery and continues playing up even with new ones fitted. But thanks for that one anyhow savvy ![]() ![]() Quote:
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#13 |
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Forum Member
Join Date: Nov 2008
Location: Hawkwell, Essex
Posts: 2,186
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Quote:
it's not that link I was looking for
![]() the one I was trying to find was a link about resetting the remote when it starts playing up due to a low battery and continues playing up even with new ones fitted. But thanks for that one anyhow savvy ![]() ![]() and thanks Hummyowner but alas not the one as mentioned above ![]() ![]() Rgds. Les. |
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#14 |
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Forum Member
Join Date: Oct 2008
Location: Worcester
Posts: 4,185
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Quote:
... I still think the simultaneous red button and ok button is worth a try though.
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#15 |
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Inactive Member
Join Date: Dec 2008
Posts: 2,324
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Quote:
Replaced the batteries with good quality ones, brand new.
I once bought a DVD player which did not respond well to the zapper. So, natuarally, I tried changing the batteries. Still no good but I was able to live with it. Some months later I was bemoaning current RC technology and a friend suggested the batteries. "First thing I tried", I scoffed, but thought I'd just test the batteries with a meter to prove the point. One of the batteries was as dead as a doornail! So the poor little zapper had been running on half voltage (less what was lost through the internal resistance of the dead battery) and it still managed to just about work. Heroic! Put in new batteries and it worked like a dream. And the duff battery wass a Duracell, fresh from the packet. |
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#16 |
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Forum Member
Join Date: Nov 2008
Posts: 25
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I too have this problem with Foxsat Remote Control, the remedy from Humax is to remove the batteries press and hold the power button for 20 seconds then replace the batteries.
This is an annoying problem as just recently I found I was having to do this every day but now it seems to be working normally again!!!!!! until the next time. |
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#17 |
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Forum Member
Join Date: Oct 2008
Location: Worcester
Posts: 4,185
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Quote:
I too have this problem with Foxsat Remote Control, the remedy from Humax is to remove the batteries press and hold the power button for 20 seconds then replace the batteries.
This is an annoying problem as just recently I found I was having to do this every day but now it seems to be working normally again!!!!!! until the next time. |
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#18 |
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Forum Member
Join Date: Nov 2008
Location: Cambs
Posts: 874
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I don't remember any of these problems with my Granny's gramophone. It worked just like clockwork!
The remote control was telling me to turn the record over. The great HD picture was the smile I got after climbing back into my cot. Mind you, the power source was a bit of a wind-up. ![]() David |
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#19 |
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Forum Member
Join Date: Apr 2009
Posts: 52
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Remote
Hi I am still having problems with my box locking as detailed elsewhere -
BUT the remote has always been a problem as far as I am concerned on both boxes I have had (not sure which end the problem is) Prone to slow or not received inputs. Prone to double inputs - so you press OK and it selects a recording for instance, but imediately returns to the previous dialogue as it actions the NO without any further press. I have used remotes since they came out so I know how to use one. Like the OP I am seriously considering going to SKY HD - Humax have stopped replying to my emails now and the box is frozen at startup at least 50% of the time.
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#20 |
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Forum Member
Join Date: Jan 2009
Posts: 690
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Thanks for all the info and suggestions.
I have taken batteries out, held power button for 20 secs and replaced with brand new out of the packet batteries. I have even checked their charge - perfectly fine. I am putting another thread up to, please feel free to have a look. I am really really disappointed with this box, it is falling apart everyday. sps1013 |
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#21 |
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Forum Member
Join Date: Jul 2005
Location: The Glorious Kingdom of Fife
Posts: 298
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Quote:
I am really really disappointed with this box, it is falling apart everyday.
sps1013 Me, I'd take it back to where I got it and 1) get it changed for a different one and if that one didn't work properly 2) get my money back. Now that minute or two has passed and you do have a PC with internet connection, and you read on this very forum, from someone who represents the manufacturer: Quote:
If anyone is having issues beyond just niggles, or problems with broadcast signaling, then you should consider your consumer rights and return the product for replacement or repair*.
*Remembering your retailer is with whom your contract of sale is with, as they have sold you the product. We must not forget that the vast majority of people who buy equipment like this do not also find their way to this forum. We are a privileged few who have the ear of the manufacturer who have responded. Unfortunately information about the sales and return rates are not shared with us in return. I can only surmise that return rates are very low and their judgement of what constitutes a niggle is different to some on this forum, hence the lack of urgency in getting fixes out. In the meanwhile, if your Foxsat is really as bad as you claim, the responsibility to do something about it is yours. You have paid your money, now you must make your choice - keep it or change it. But it won't get fixed by moaning about it. |
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#22 |
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Forum Member
Join Date: Jun 2005
Location: West Riding of Yorkshire
Posts: 1,100
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Quote:
We are a privileged few who have the ear of the manufacturer who have responded.
Quote:
You have paid your money, now you must make your choice - keep it or change it. But it won't get fixed by moaning about it.
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#23 |
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Forum Member
Join Date: Jan 2009
Posts: 690
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Panman... oh dear oh dear! Who is sending you bungs then from Humax?
You really dont get it and I agree totally with digitl. Yes there are consumer rights issues and there are forums for that but this box simply is not up to the job in some areas. If you bother to look through the forums and threads then you will see that Humax are being notified but are not doing anything positive about it. You cannot simply replace boxes without the root cause being investigated and looked at properly. As you quote the "responsibility to do something about it is mine" - EQUALLY the responsibility to provide a bench tested platform the manufacturers. |
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#24 |
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Forum Member
Join Date: Jul 2005
Location: The Glorious Kingdom of Fife
Posts: 298
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Quote:
Panman... oh dear oh dear! Who is sending you bungs then from Humax?
If you read my posts you'll know that I only encourage people to exercise their rights to get a box that works to the same level that the majority of us have. That (for UK based people) is their right under UK consumer legislation. Even if, when you get a box that works like the rest of us, you are still unhappy with what it does and how it does it you have the right to return it for a full refund. Quote:
As you quote the "responsibility to do something about it is mine" - EQUALLY the responsibility to provide a bench tested platform the manufacturers.
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It is getting to the point now where I wished I had stayed with Sky believe it or not.
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Bob_Cat has responded and I, for one, value his contributions. However, the manufacturer has not responded. We are still waiting for fixes to issues first described over six months ago.
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I wouldn't characterise most of the postings here as 'moaning'. People are identifying problems, some important, some less so, and are seeking solutions. That the manufacturer has been aware of many of these for some months now and has still not fixed any of them is a matter for regret.
Perhaps it's because my box just works reliably and effectively, and I've learnt to live with the quirks, that I don't find the non-upgrade as much of an issue as others (although I am looking forward to the iPlayer integration). However there is a concern with the delay in Humax producing the upgrade in that they are setting expectation far too high of what it will actually do. The possibility of major disappointment for many people is extremely high. The more of the current box that is sold with the user manual as it is, to people who may not be internet literate and then an over the air update significantly change the operational characteristics of the device, the greater the amount of confusion there will be. So I am not expecting too much, and will be very pleased if I get more. Meanwhile it does what it says it will do - not necessarily how I want it to do it. |
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#25 |
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Forum Member
Join Date: Mar 2009
Posts: 253
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Quote:
"However there is a concern with the delay in Humax producing the upgrade in that they are setting expectation far too high of what it will actually do. The possibility of major disappointment for many people is extremely high" Plus a point you make I certainly don't accept - why on earth should there be an "extremely" high possibility of disappointment? As it is obvious at this point that the Humax is not a TIVO, some people might be mildly disappointed yes,but don't you think Humax have had enough time to get it more or less right then in the intervening period of over half a year?? I admit to having high hopes for the upgrade but NOT unrealistic ones.Patrick |
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the one I was trying to find was a link about resetting the remote when it starts playing up due to a low battery and continues playing up even with new ones fitted. 
