Hi,

Having ha the Foxsat now for 6 months I am slowly understanding all the good and bad points about it.

However, over the past week the remote has started to do strange things, in particular not respond.

I have removed ALL plastic film, stood directly at the box, replaced the batteries, made sure the selection is to PVR but it still fails to respond properly.

It never used to be like this, does anybody have any ideas?

It is getting to the point now where I wished I had stayed with Sky believe it or not. The concept of the box is good but sadly the design and release spec are very poor.

Humax dont seem to want to respond to emails and when they do it is never their fault, its the broadcaster. eg ITV and BBC HD.

Thanks

sps

I'm just going from the top of my head so could be completely wrong but if you remove the batteries again and then press one of the buttons to discharge the unit and then return the new batteries I think this cures it.

Did you replace the batteries with high quality ones? The remote was never good for me using it at an angle so I bought a replacement Philips that is miles better.

Also, are you sure you havent accidentally pressed the TV, Aux etc button on the remote, it then seems to stop responding to most stuff.

Just the "past week"? It's very sunny, do you have sunshine streaming through your windows? Bright sunshine is known to affect IR signals, and the HDR remote doesn't send out the strongest. I replaced it with a Harmony 885 - expensive, but I have no problems, even in this sunshine.

Rgds.

Les.

Replaced the batteries with good quality ones, brand new.

No accidental button presses - PVR is selected and glows.

The remote performs the same whether it be bright sunshine or dark room with no lights on.

I give up, I have discharged the remote but it still does not respond well.

Do you have any programmable remotes? Can you program the remote to control the TV?

If you do this, you can at least work out if the remote is the problem or the box is the problem if the Humax remote works with you TV or the other remote doesnt work with your humax.

I dont have any programmable remotes unfortunately.

However I have now noticed that it is getting worse and the box is really slow to respond.

I give up, I am starting to think that we have all been "had" with Humax and their Foxsat HDR.

The Humax is a programmable remote, try that on other boxes, at least you will know if its the box or remote thats the problem.

I've been wracking my brain over this one and trying to find the post that I'm sure I've read somewhere but I can't. Anyhow with a bit of playing around and knowing that if you hold down the 0 button and the 'OK' while pointing the remote at the box allows you to change the code settings of the remote to enable using more than one of the same remote in the same room without operating two boxes at once.

so with this in mind here is my suggestion.. press and hold down the 'Red' button and the 'OK' button until the translucent 'PVR' button flashes twice. it obviously does something otherwise the button wouldn't flash.

good luck and let us know if this works

Looking for this thread per chance:

http://www.digitalspy.co.uk/forums/s....php?t=1046962

Here you go for that link.

Rgds.

Les.

it's not that link I was looking for the one I was trying to find was a link about resetting the remote when it starts playing up due to a low battery and continues playing up even with new ones fitted.

But thanks for that one anyhow savvy


and thanks Hummyowner but alas not the one as mentioned above

Ah, is it this one, the paper clip trick?

Rgds.


Les.

'fraid not.. I'm sure Bob_cat posted it but I've done a search on his posting and can't find anything so maybe I dreamt it ... I still think the simultaneous red button and ok button is worth a try though.

Just a suggestion: Try some other new batteries.

I once bought a DVD player which did not respond well to the zapper.

So, natuarally, I tried changing the batteries. Still no good but I was able to live with it. Some months later I was bemoaning current RC technology and a friend suggested the batteries.

"First thing I tried", I scoffed, but thought I'd just test the batteries with a meter to prove the point.

One of the batteries was as dead as a doornail!

So the poor little zapper had been running on half voltage (less what was lost through the internal resistance of the dead battery) and it still managed to just about work. Heroic!

Put in new batteries and it worked like a dream.

And the duff battery wass a Duracell, fresh from the packet.

I too have this problem with Foxsat Remote Control, the remedy from Humax is to remove the batteries press and hold the power button for 20 seconds then replace the batteries.
This is an annoying problem as just recently I found I was having to do this every day but now it seems to be working normally again!!!!!! until the next time.

I wonder if when Humax said replace the batteries they meant replace with a fresh set and not replace as in return the old batteries to the remote

I don't remember any of these problems with my Granny's gramophone. It worked just like clockwork!
The remote control was telling me to turn the record over.
The great HD picture was the smile I got after climbing back into my cot.
Mind you, the power source was a bit of a wind-up.

David

Hi I am still having problems with my box locking as detailed elsewhere -

BUT the remote has always been a problem as far as I am concerned on both boxes I have had (not sure which end the problem is)

Prone to slow or not received inputs.

Prone to double inputs - so you press OK and it selects a recording for instance, but imediately returns to the previous dialogue as it actions the NO without any further press. I have used remotes since they came out so I know how to use one.

Like the OP I am seriously considering going to SKY HD - Humax have stopped replying to my emails now and the box is frozen at startup at least 50% of the time.

Thanks for all the info and suggestions.

I have taken batteries out, held power button for 20 secs and replaced with brand new out of the packet batteries.

I have even checked their charge - perfectly fine.

I am putting another thread up to, please feel free to have a look.

I am really really disappointed with this box, it is falling apart everyday.

sps1013

Pretend for a minute or two that you don't know anything about this forum or similar ones. You don't even have a PC and there's no broadbannd anyway. You've just bought this new PVR thingy which is supposed to record TV programs that you can watch later. Now, this new box thing is, in your words, "falling apart". What would you do? What would anyone do?

Me, I'd take it back to where I got it and 1) get it changed for a different one and if that one didn't work properly 2) get my money back.

Now that minute or two has passed and you do have a PC with internet connection, and you read on this very forum, from someone who represents the manufacturer:


I want you, and everyone who has bought a Foxsat, to have the same level of reliable service that I and loads of others have. That's for two reasons, firstly it's what you should get anyway, but secondly this forum will stop being full of moans from people complaining about something they can and should do something about themselves. The box works. The "niggles" are well documented (the slow delete being the most obvious) and are just that, niggles. We have been told they will be fixed - but I do agree that it would be nice to know when.

We must not forget that the vast majority of people who buy equipment like this do not also find their way to this forum. We are a privileged few who have the ear of the manufacturer who have responded. Unfortunately information about the sales and return rates are not shared with us in return. I can only surmise that return rates are very low and their judgement of what constitutes a niggle is different to some on this forum, hence the lack of urgency in getting fixes out.

In the meanwhile, if your Foxsat is really as bad as you claim, the responsibility to do something about it is yours. You have paid your money, now you must make your choice - keep it or change it. But it won't get fixed by moaning about it.

Bob_Cat has responded and I, for one, value his contributions. However, the manufacturer has not responded. We are still waiting for fixes to issues first described over six months ago.


I wouldn't characterise most of the postings here as 'moaning'. People are identifying problems, some important, some less so, and are seeking solutions. That the manufacturer has been aware of many of these for some months now and has still not fixed any of them is a matter for regret.

Panman... oh dear oh dear! Who is sending you bungs then from Humax?

You really dont get it and I agree totally with digitl. Yes there are consumer rights issues and there are forums for that but this box simply is not up to the job in some areas.

If you bother to look through the forums and threads then you will see that Humax are being notified but are not doing anything positive about it. You cannot simply replace boxes without the root cause being investigated and looked at properly.

As you quote the "responsibility to do something about it is mine" - EQUALLY the responsibility to provide a bench tested platform the manufacturers.

Firstly let me say how deeply offensive I find your suggestion that I am receiving money from anyone, let alone Humax, for posting my views on this forum.

If you read my posts you'll know that I only encourage people to exercise their rights to get a box that works to the same level that the majority of us have. That (for UK based people) is their right under UK consumer legislation. Even if, when you get a box that works like the rest of us, you are still unhappy with what it does and how it does it you have the right to return it for a full refund.


You don't use Windows then? But also your box is "falling apart every day" - and you just keep it?


If you are so unhappy with the foxsat and wished you'd stayed with Sky, why not return it, get back your money and then re-subscribe? That it your right, not to demand that Humax do what you want them to.


That's odd, I though Bob-Cat made it clear that he is speaking on behalf of Humax. He has acknowledged that there are issues (the 'niggles' he refers to in another post). He has made it clear that 'they' are being addressed (although I agree we have not seen a definitive Humax list of what they consider niggles). At no time did I state that they have been fixed, but Humax do not appear to be in denial over the problems.



I completely concur about people posting issues, especially when they are new to the forum. However, once it's identified that a problem is unique to them, I would still suggest that the obvious remedy is to get the box changed. Remember what sps1013 was originally complaining about - a problem with his remote developed after 6 months, (although he also thinks the design and release build of the foxsat are very poor). There are other posters who keep hoping that the update, when it comes, will fix the problem they have even though others have made it clear that the problem is not universal.


Perhaps it's because my box just works reliably and effectively, and I've learnt to live with the quirks, that I don't find the non-upgrade as much of an issue as others (although I am looking forward to the iPlayer integration). However there is a concern with the delay in Humax producing the upgrade in that they are setting expectation far too high of what it will actually do. The possibility of major disappointment for many people is extremely high. The more of the current box that is sold with the user manual as it is, to people who may not be internet literate and then an over the air update significantly change the operational characteristics of the device, the greater the amount of confusion there will be. So I am not expecting too much, and will be very pleased if I get more. Meanwhile it does what it says it will do - not necessarily how I want it to do it.

I agree with some of the points you have made in this thread - but as the OP says the onus is on Humax to produce a fully tested product, which they haven't done. The customer buys a product in good faith that it is properly tested..

Plus a point you make I certainly don't accept - why on earth should there be an "extremely" high possibility of disappointment?

As it is obvious at this point that the Humax is not a TIVO, some people might be mildly disappointed yes,but don't you think Humax have had enough time to get it more or less right then in the intervening period of over half a year?? I admit to having high hopes for the upgrade but NOT unrealistic ones.

Patrick