N97 General System Error

daclick · 25-06-2009, 08:37

so ive put all my photos in my mass memory folder, (they appear in downloads on the phone

and all my music being 601 tracks in the mass memory music folder.

so...... Update music library..... two minutes later GENERAL:SYSTEM ERROR, so i try about 3 more times and it still does the same thing

as for the photos going to the download folder well they dont even want to load.

Well done nokia for yet another brilliant phone

lalaland · 25-06-2009, 21:10

Have you tried calling the dedicated N97 support line?
(available until 2010 apparently and subject to fair use)

To be fair to Nokia I've not had any issues yet, so it's a good phone in my view. I'm sorry yours is playing up.

steveOooo · 25-06-2009, 23:37

Quote:

Originally Posted by lalaland

Have you tried calling the dedicated N97 support line?
(available until 2010 apparently and subject to fair use)

To be fair to Nokia I've not had any issues yet, so it's a good phone in my view. I'm sorry yours is playing up.

they must be un-indated!

theyll be getting a cheesed off mac boy calling tomorrow

lalaland · 25-06-2009, 23:59

Why do you say that, are there more people with problems that you are aware of?

wwwebber · 26-06-2009, 08:35

Quote:

Originally Posted by steveOooo

they must be un-indated!

theyll be getting a cheesed off mac boy calling tomorrow

Why because a mac boy bought a Nokia but thought it would be function like a mac ?

. Behave yourself :yawn:

will2348 · 27-08-2009, 21:45

So is there a solution to this problem, because i'm having the exact same trouble

, anyone know why it happens

Viran · 28-08-2009, 00:11

When I was testing the limits of the N97s storage, I was filling up the C: drive and when I got down to around 4MB free space I started to get the General Errors on certain functions like opening contacts, opening photos, infact anything that seemed to require the phone to read a chunk of data from somewhere.

What you could try is plugging the phone into a PC and clearing the files you need to, if the errors let you, rather than from the phone.

I'm not certain what the problem is, being a general error it probably pops up in a number of different circumstances but the following is worth a try which is what I did and I still had to carry out a soft reset in the end!

Clear the cache/privacy data in the internet browser.
Then clear out your unimportant texts/emails or files you have transferred to the phone and may be sitting in the inbox. Uninstall any apps that you may have installed to the C: drive and reinstall to E:

As you go along check the amount of space on the C: drive using the File Manager and restart the device. If clearing up space on the C: drive does nothing for the errors, you may have to carry out a soft reset (*#7370# on the keypad if i remember correctly). Before you do this, carry out a backup of the apps that come with the phone, if you want them, I think they are Guitar Hero, Spore, MailforExchange installer and anything else you recognise. These installers are in C:\install or c:\installation I think (someone correct me if I'm wrong)

The contents of the E: drive will remain but any contacts, messages and anything on C: that isn't part of the ROM will get wiped and restored to default.

steveOooo · 28-08-2009, 00:20

Quote:

Originally Posted by wwwebber

Why because a mac boy bought a Nokia but thought it would be function like a mac ?

. Behave yourself :yawn:

didnt even mem writing that...

well got a new macbook pro - installed windows 'the eastern block' XP on it to update the software to 11.xx pretty much seems the same as before.

It is clunky and frustrating to use - ie lacks speedy response times and does random crash type things but all in all, itll do adn provides a great screen for video etc..

lalaland · 28-08-2009, 00:39

I would never install anything on the C drive on the N97, treat that as a system / OS driver and leave it well alone. Put everything on the large drive only. This is the way I work it and no problems at all here for me.

will2348 · 28-08-2009, 10:33

On my C: drive i have 30mb available, but i don't remember actually putting anything on there unless that's where my contacts have gone, going through file manager to try and delete some corrupted files, it just displays "no data" under anything to do with images/videos, and the same no pc suite on the pc

25-06-2009, 08:37	#1
daclick Forum Member Join Date: Aug 2005 Posts: 3,336	N97 General System Error so ive put all my photos in my mass memory folder, (they appear in downloads on the phone and all my music being 601 tracks in the mass memory music folder. so...... Update music library..... two minutes later GENERAL:SYSTEM ERROR, so i try about 3 more times and it still does the same thing as for the photos going to the download folder well they dont even want to load. Well done nokia for yet another brilliant phone

27-08-2009, 21:45	#6
will2348 Forum Member Join Date: Jun 2008 Location: London Posts: 1,418	So is there a solution to this problem, because i'm having the exact same trouble, anyone know why it happens

25-06-2009, 21:10	#2
lalaland Forum Member Join Date: Dec 2002 Location: UK Posts: 11,539	Have you tried calling the dedicated N97 support line? (available until 2010 apparently and subject to fair use) To be fair to Nokia I've not had any issues yet, so it's a good phone in my view. I'm sorry yours is playing up.

25-06-2009, 23:37	#3
steveOooo Forum Member Join Date: Jul 2004 Location: London Posts: 4,470	Quote: Originally Posted by lalaland Have you tried calling the dedicated N97 support line? (available until 2010 apparently and subject to fair use) To be fair to Nokia I've not had any issues yet, so it's a good phone in my view. I'm sorry yours is playing up. they must be un-indated! theyll be getting a cheesed off mac boy calling tomorrow

25-06-2009, 23:59	#4
lalaland Forum Member Join Date: Dec 2002 Location: UK Posts: 11,539	Why do you say that, are there more people with problems that you are aware of?

26-06-2009, 08:35	#5
wwwebber Forum Member Join Date: Feb 2001 Location: Nottingham Posts: 3,536	Quote: Originally Posted by steveOooo they must be un-indated! theyll be getting a cheesed off mac boy calling tomorrow Why because a mac boy bought a Nokia but thought it would be function like a mac ? . Behave yourself :yawn:

28-08-2009, 00:11	#7
Viran Forum Member Join Date: Mar 2002 Posts: 25	When I was testing the limits of the N97s storage, I was filling up the C: drive and when I got down to around 4MB free space I started to get the General Errors on certain functions like opening contacts, opening photos, infact anything that seemed to require the phone to read a chunk of data from somewhere. What you could try is plugging the phone into a PC and clearing the files you need to, if the errors let you, rather than from the phone. I'm not certain what the problem is, being a general error it probably pops up in a number of different circumstances but the following is worth a try which is what I did and I still had to carry out a soft reset in the end! Clear the cache/privacy data in the internet browser. Then clear out your unimportant texts/emails or files you have transferred to the phone and may be sitting in the inbox. Uninstall any apps that you may have installed to the C: drive and reinstall to E: As you go along check the amount of space on the C: drive using the File Manager and restart the device. If clearing up space on the C: drive does nothing for the errors, you may have to carry out a soft reset (*#7370# on the keypad if i remember correctly). Before you do this, carry out a backup of the apps that come with the phone, if you want them, I think they are Guitar Hero, Spore, MailforExchange installer and anything else you recognise. These installers are in C:\install or c:\installation I think (someone correct me if I'm wrong) The contents of the E: drive will remain but any contacts, messages and anything on C: that isn't part of the ROM will get wiped and restored to default.

28-08-2009, 00:20	#8
steveOooo Forum Member Join Date: Jul 2004 Location: London Posts: 4,470	Quote: Originally Posted by wwwebber Why because a mac boy bought a Nokia but thought it would be function like a mac ? . Behave yourself :yawn: didnt even mem writing that... well got a new macbook pro - installed windows 'the eastern block' XP on it to update the software to 11.xx pretty much seems the same as before. It is clunky and frustrating to use - ie lacks speedy response times and does random crash type things but all in all, itll do adn provides a great screen for video etc..

28-08-2009, 00:39	#9
lalaland Forum Member Join Date: Dec 2002 Location: UK Posts: 11,539	I would never install anything on the C drive on the N97, treat that as a system / OS driver and leave it well alone. Put everything on the large drive only. This is the way I work it and no problems at all here for me.

28-08-2009, 10:33	#10
will2348 Forum Member Join Date: Jun 2008 Location: London Posts: 1,418	On my C: drive i have 30mb available, but i don't remember actually putting anything on there unless that's where my contacts have gone, going through file manager to try and delete some corrupted files, it just displays "no data" under anything to do with images/videos, and the same no pc suite on the pc

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N97 General System Error