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Box problems - everyday a new one. |
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#1 |
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Forum Member
Join Date: Jan 2009
Posts: 690
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Box problems - everyday a new one.
Hi all,
Following on from my post re the remote - which incidentally has not improved even given all the very good advice from forum members, thank you. Now the box is really dropping to pieces. First, it becomes really un responsive and hangs like a doddery pc running windows and loads of applications at the same time. I put up with this. Then, scheduled recordings dont happen. BBC1 BBC2 ITV1 and Film 4. Since Thursday to date. I have checked the date and times and the box does not power up from standby or indeed start recording even when it is switched on. Now, the box powered up tonight at 22:10 and started recording, BBC HD. Nothing in the planner. Box then never went back into standby 90 minutes later. It continued to be active (red light, time on display). when i switched on to check, nothing, not even recording. Now I dont trust anything in the schedule and as for responsiveness - non-existent. I am SERIOUSLY considering biting the bullet and asking Sky to accept me back. I dont want to but I am not putting up with this, at least a sky box recorded when it was supposed to. There is no support from Humax and it does appear that they have abandoned it. Cheers, sps |
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#2 |
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Forum Member
Join Date: Apr 2008
Location: Devon
Posts: 103
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Clearly your box has developed a serious fault. I don't understand why don't you take it back for repair or preferably a replacement.
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#3 |
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Forum Member
Join Date: Mar 2004
Location: kernow
Posts: 273
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As deltaX has said your box must have a serious fault.I moved from sky plus just over a month ago and i think the humax is sooooooo much better i've had no problem's at all.return your box 'get a replacement and forget sky.All the best .
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#4 |
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Forum Member
Join Date: Mar 2005
Posts: 116
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Similar here - load of recordings not happened
I seem to have had a similar problem. The box has been great since I got it and I have sung its praises here and elsewhere.
Switched the box on for the first time in a few days (though I know I had a number of recordings scheduled) and none of them seemed to have happened but no error messages either. I just managed to catch a recording I wanted tonight on a +1 channel and started recording it manually and that seems to have started OK. I have set up another recording for tomorrow for a rerun of one of the other programmes I have missed but I am not happy as I am going away for a few days this week and don't know if I can trust it. Has anyone else had a similar problem? Regards, WW |
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#5 |
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Forum Member
Join Date: Dec 2008
Posts: 4,556
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Return the box, theres no way you can fix this, it looks like you have a lemon.
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#6 |
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Forum Member
Join Date: Mar 2004
Location: Hampshire - Rowridge TX
Posts: 523
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Quote:
Now the box is really dropping to pieces.
Quote:
I am SERIOUSLY considering biting the bullet and asking Sky to accept me back. I dont want to but I am not putting up with this, at least a sky box recorded when it was supposed to. If you then receive a faulty Sky box, follow the same procedure: return it for a replacement or get them to fix it. |
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#7 |
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Forum Member
Join Date: Aug 2008
Location: Singapore
Posts: 709
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Quote:
I seem to have had a similar problem. The box has been great since I got it and I have sung its praises here and elsewhere.
Switched the box on for the first time in a few days (though I know I had a number of recordings scheduled) and none of them seemed to have happened but no error messages either. I just managed to catch a recording I wanted tonight on a +1 channel and started recording it manually and that seems to have started OK. I have set up another recording for tomorrow for a rerun of one of the other programmes I have missed but I am not happy as I am going away for a few days this week and don't know if I can trust it. Has anyone else had a similar problem? Regards, WW I would suggest that you delete all your scheduled recordings from the EPG and re-request them. That has fixed some issues for some of us. If you still have difficulties after that try a factory reset. If that does not improve your fortunes then I fear you may have a defective box and should get it replaced. |
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#8 |
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Forum Member
Join Date: Oct 2008
Location: Worcester
Posts: 4,185
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yes as germanycalling says there are problems with some epg data presently but personally I would go straight for the factory reset option and then start from scratch with new scheduled reservations
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#9 |
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Forum Member
Join Date: Dec 2006
Posts: 179
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Quote:
Hi all,
Following on from my post re the remote - which incidentally has not improved even given all the very good advice from forum members, thank you. Now the box is really dropping to pieces. First, it becomes really un responsive and hangs like a doddery pc running windows and loads of applications at the same time. I put up with this. Then, scheduled recordings dont happen. BBC1 BBC2 ITV1 and Film 4. Since Thursday to date. I have checked the date and times and the box does not power up from standby or indeed start recording even when it is switched on. Now, the box powered up tonight at 22:10 and started recording, BBC HD. Nothing in the planner. Box then never went back into standby 90 minutes later. It continued to be active (red light, time on display). when i switched on to check, nothing, not even recording. Now I dont trust anything in the schedule and as for responsiveness - non-existent. I am SERIOUSLY considering biting the bullet and asking Sky to accept me back. I dont want to but I am not putting up with this, at least a sky box recorded when it was supposed to. There is no support from Humax and it does appear that they have abandoned it. Cheers, sps |
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#10 |
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Inactive Member
Join Date: Oct 2006
Posts: 1,489
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Sounds like a faulty box, Mine has been perfect since day 1 with no issues like you describe, I even upgraded mine to 1TB with no problems - You would have to break my arms and leggs to go back to a Sky Dodgy Box.
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#11 |
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Forum Member
Join Date: Mar 2004
Location: Hampshire - Rowridge TX
Posts: 523
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Quote:
Sounds like a faulty box, Mine has been perfect since day 1 with no issues like you describe
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#12 |
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Forum Member
Join Date: Oct 2004
Posts: 821
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Not saying that this is the problem but anyone "new" should note there are two bugs that cause failed recordings :
- electricity supply failure whilst box in standby - leaving the box on a channel thats not transmitting e.g. cbeebies and cbbc One would hope and expect these get fixed in the next firmware. |
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#13 |
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Forum Member
Join Date: Jan 2009
Posts: 690
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DAVT99--- What do I hope to achieve - to air my views in the vain hope that somebody from Humax will note the problems and take it on board. As for suggesting that I may be at fault! If only you knew who or what I do.
I dont understand the comments as to why I have posted this thread - simple, I am not happy. We have shelled out the best part of £280 and have a box which clearly is not upto the job. |
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#14 |
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Forum Member
Join Date: Jan 2009
Posts: 690
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And another thing - if people cant take somebody who is criticising a product then who is at fault. I work with electronics everyday of my life and software processes. I know when something is quite legitimately floored. The box concept and design are good no querstion about it but as is suggested in other threads, the bench testing failed and Humax have apparently abandoned the HDR for the time being.
Personally, I would rather have plenty of firmware updates that sort one or two niggles out every few weeks rather than having to wait months for one. It does not matter who you email at Humax, they only acknowledge the issue, no firm answer/remedy. Thats is all this thread was about but clearly people take exception to the fact that people complain. If everybody took that stance then we would get nowhere. |
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#15 |
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Forum Member
Join Date: Apr 2008
Location: Devon
Posts: 103
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Quote:
We have shelled out the best part of £280 and have a box which clearly is not upto the job.
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#16 |
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Forum Member
Join Date: Jan 2009
Posts: 690
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Thanks for stating the obvious! I know that I am just entering it on here so that as I have said somebody takes note. You only have to look in the other threads to know that the HDR has been effectively abandoned to date.
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#17 |
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Forum Member
Join Date: Jul 2005
Location: The Glorious Kingdom of Fife
Posts: 298
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I hear your frustration with the box you have got, but you should also hear that it is not a common complaint, and by no means a universal problem. You are entitled to a box that does what it was designed to do, even if you don't like the design. It should (and does) do the basics as described in its literature. It is your choice (once you get a box that does at least do the basics right) whether or not it's what you want. UK consumer law is on your side in that. Quote:
Personally, I would rather have plenty of firmware updates that sort one or two niggles out every few weeks rather than having to wait months for one. It does not matter who you email at Humax, they only acknowledge the issue, no firm answer/remedy.
I do agree that we should have had the promised upgrade by now - although it is only us few who know it's going to happen. Quote:
What do I hope to achieve - to air my views in the vain hope that somebody from Humax will note the problems and take it on board.
Humax have heard our complaints that they classify as 'niggles' (which in reality is about right), and have committed to doing something about it. The only real complain most of us have is their tardiness of getting out the fixes. We are promised they will be great (or at least well tested) when they come, but no commitment as to when that might be. In the meanwhile, the box sits there and does what it's meant to do (subject to outside constraints like accurate metadata). And you should have one too. |
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#18 |
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Forum Member
Join Date: Dec 2006
Posts: 179
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Quote:
DAVT99--- What do I hope to achieve - to air my views in the vain hope that somebody from Humax will note the problems and take it on board. As for suggesting that I may be at fault! If only you knew who or what I do.
I dont understand the comments as to why I have posted this thread - simple, I am not happy. We have shelled out the best part of £280 and have a box which clearly is not upto the job. |
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#19 |
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Forum Member
Join Date: Dec 2006
Posts: 179
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Quote:
And another thing - if people cant take somebody who is criticising a product then who is at fault. I work with electronics everyday of my life and software processes. I know when something is quite legitimately floored. The box concept and design are good no querstion about it but as is suggested in other threads, the bench testing failed and Humax have apparently abandoned the HDR for the time being.
Personally, I would rather have plenty of firmware updates that sort one or two niggles out every few weeks rather than having to wait months for one. It does not matter who you email at Humax, they only acknowledge the issue, no firm answer/remedy. Thats is all this thread was about but clearly people take exception to the fact that people complain. If everybody took that stance then we would get nowhere. |
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#20 |
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Forum Member
Join Date: Jul 2005
Location: The Glorious Kingdom of Fife
Posts: 298
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Quote:
Complain direct to Humax. If you had a car and the engine started going wrong while under warranty you wouldn't post on a forum would you. Your box will not perform as you expect - send it back and buy something else.
Shops don't like the agro of processing returns and have more clout with the manufacturer/supplier (and more history of the success = profitability of the product) than a single consumer. Too many returns and they won't stock it anymore. |
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#21 |
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Forum Member
Join Date: Mar 2004
Location: Hampshire - Rowridge TX
Posts: 523
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Take it back and get a refund or swap. I have none of the faults you mention which implies that the fault is either you or the particular box you have. If mine was performing like yours it would have been returned.
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Complain direct to Humax. If you had a car and the engine started going wrong while under warranty you wouldn't post on a forum would you. Your box will not perform as you expect - send it back and buy something else.
My box, bought in December and in constant use, has not exhibited the problems experienced by sps1013. Ergo, his/her particular box is at fault and they should take it back and get a replacement. |
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#22 |
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Forum Member
Join Date: Mar 2009
Posts: 253
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Quote:
Complain direct to Humax. If you had a car and the engine started going wrong while under warranty you wouldn't post on a forum would you. Your box will not perform as you expect - send it back and buy something else.
On a positive note I have not had a crash for 3 months.. I am quite careful about not doing certain things.. which I why I still think that the primary cause of most problems is the firmware. Overly optimistic or not I am quite content to wait a bit longer for that - the product is working reasonably well at the moment. Patrick |
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#23 |
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Forum Member
Join Date: Dec 2006
Posts: 179
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Quote:
I sort of agree but unless you bought it from Humax Direct, then the shop that sold it to you is the first point of call (it would be the garage in your example).
Shops don't like the agro of processing returns and have more clout with the manufacturer/supplier (and more history of the success = profitability of the product) than a single consumer. Too many returns and they won't stock it anymore. Mine was bought from Currys and they are still selling it too. If mine goes wrong then they will be getting it back. If they won't fix it then Humax will. |
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#24 |
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Forum Member
Join Date: Oct 2004
Posts: 821
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Quote:
I sort of agree but unless you bought it from Humax Direct, then the shop that sold it to you is the first point of call (it would be the garage in your example).
Shops don't like the agro of processing returns and have more clout with the manufacturer/supplier (and more history of the success = profitability of the product) than a single consumer. Too many returns and they won't stock it anymore. |
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