Albert

This failure to tune to data pipe services situation started a few months ago. My take on it is that Inview are starting their transmission slightly late; maybe only by say about 30 seconds.

My reason for this theory is that before these failures started to occur, the actual EPG download always commenced at 03.18am. Now, as you say there are some 70+ log entries showing the failure to connect, however even with that number of failures, the EPG download still starts at 03.18am.

But maybe my theory is a load of tosh

By the way I think your recollection of some 15 pages of log coincides with mine. Also if you deduct the 75 pages of failures from the total of 89 pages, you are left with 14 normal entries.

I agree that if Inview monitored this forum it would save their telephone system going into melt down. And it would also help if they repaired their feedback page so that it does not blow-up the moment you hit the send button!

--John

Amen to that - very frustrating.

I rather suspect that last month’s failures to download the EPG reoccurred last night. Normally at 03.00 the red light flashes indicating that preparations for the download have commenced. Then at 03.18 the flashing light turns to orange when it starts the actual EPG download. Last night I noticed that at 03.30 it was still flashing red.

The engineering log shows that the preparations were completed at 03.18 but the next entry was the re-boot at 04.01 – which is the same time as that when we were suffering last month’s problems.

It could be my box having a problem, but the symptoms are so similar (see my post above #2) that I somehow doubt it.

Anyone else?

--John

Just checked and mine missed last nights download as well.

Same here - now missing 2 days worth of EPG.

Pop

I'm now missing 3 days of EPG. I'm beginning to think that these 'technical' problems at Inview are more to do with dropping support for this type of EPG - before that it was 100% reliable for years, right? Why don't they just come right out with it and say "We are dropping support for this EPG on date xxx."??

Do any DVRs currently on the market still use this type of EPG? If not, then there's your answer.

I have a spare DHD4000 in case my main one fails and this EPG is the best one around, so it would really piss me off to have to buy a new DVR just because the EPG is no longer supported.

For info, the Inview contact page seems to be working OK now for sending them an e-mail.

I have no idea how reliable it was, because I would hardly ever have noticed if I'd lost a few days off the end of the 14 day EPG. The previous problem was impossible to miss because it left the machine in a bad state.

The only reason I know days are missing now is because you've told me about it!

Albert, either you were lucky or I was unlucky - for me it blew up with the usual error.

"Mailbox unavailable. The server response was: 5.7.1 Requested action not taken: message refused"

Followed by a page of programming code.

--John

Guess I was lucky.

I tried it about 2 minutes before I posted and it responded in what seemed to be a correct way, acknowledging my message and promising to reply.

I must be lucky too! Just tried it and it seemed to work, responding with "Thank you for your interest, We will be in contact soon".

Pop

Jolly good, hopefully they will respond.

I checked mine on Sunday, and there were a few days missing - it only had data up to Wednesday 9th.

I've managed to contact them now, also. The more the merrier I guess!

I have had a reply from Inview to my mail:

"Thank you for your email. We can assure you that the engineers are working on this and they hope to reach a resolution within 24 hours. We apologise for the inconvenience caused and thank you for your patience in this matter."

Hey, here's hoping. <crosses fingers>

I only have data to next Wed (9 Sept)

The data that's there is also quite stale, over the next couple of days there are a lot of gaps with "To Be Announced" shown. Let's hope they manage to get a fix in for tonight!

What is their e-mail? I would like to suggest that in future they send a message informing users there is a problem, it is being addressed and there is no fault re the box. This would help owners unaware of this site and more importantly for them, reduce the size of their e-mail in box!!

Well at 03.18am the flashing red light turned to orange, which indicates that the EPG download had commenced - so fingers crossed that Inview have sorted out their problem

--John

To give you that email address would breach Forum Rules on privacy as it was an individual who replied. However, there is nothing to stop you using the public contact page:

http://www.inview.co.uk/contact.aspx

I can report a full EPG this morning. Digifusion users are also reporting things back to normal.

Yes, my DHD4000 finally had the full EPG today.

Why do I have the feeling that this wasn't the last of the outages to be seen...

Hopefully a fuller epg now with BBC interactive channels 301 and 302 showing some progammes where the BBC can notify the schedule in advance.
(The Inverto EPG is now doing this and uses the same EPG nightly broadcast.)

Here we go again. No EPG download to my DHD4000 last night, and on a number of channels no EPG at all following yesterday's retune.

Others having the same problem?

Yup, me too. Five had no EPG at all I think - I'm on Winter Hill (not literally!).

Matt