Porting a number to Vodafone

Chili Con Carne · 05-07-2009, 01:55

I went to port my mobile number from Orange to Vodafone today. However Vodafone informed me, that as my Monthly contract was now active, that they would not be able to do this. They then went on to say this is standard industry practice.

So how come a couple of months back I was able to port an Orange number to a Three contract after the contract had been active for about 2 weeks.

Is this just what Vodafone do? I have now resorted to cancelling the contract, and then taking the exact same contract out again, so that I am able to port my number over. Seems ridiculous to me.

prking · 05-07-2009, 08:00

Its not standard practice, however the providers are allowed to set a time limit for transferring in a number, so Vodafone are doing nothing wrong. Vodafone's way of handling the mechanics of porting is also different from the other networks.

Gormond · 05-07-2009, 11:18

Yeah I have had the same issue with Vodafone, it's crazy and one of the reason I don't use them any more.

kev s148 · 05-07-2009, 12:51

O2 give you 2 weeks to give your pac code
vodafone r just going to lose customers if they r not flexable

sean2003 · 05-07-2009, 13:35

Yes, it's just how Vodafone like to do it.

You have to supply them with the number & PAC at sign up.

I signed up online; there was a problem with my PAC. So what do they do? Send you your new contract with a brand new number. Absolutely stupid, they should at least contact people and explain there is a problem with the PAC and ask if they want to continue or cancel.

Kirsty_Vodafone · 12-07-2009, 07:41

Hi Chili Con Carne

I realise that this is not an ideal situation for you.

prking is right about this. The mechanics behind porting a number to Vodafone are slightly different to other networks. For this reason we are unable to port a number onto an existing contract. We can only do it at the point of sale.

I will certainly feedback yours and other posters comments about this to the business as I understand that this will have an impact on some customers when joining us.

It's great to have you with us and thank you for your patience

Kirsty
Web Relations Team
Vodafone UK

Appleseed · 12-07-2009, 22:10

T-Mobile will let you port numbers in whenever you want, i've done it recently and a few months into my latest contract. It's a good way of avoiding the £10 charge that they normally sting you for if for some reason you want a new number.
I'm sure Vodafone would allow you to change your number as many times as you like - for a fee each time though.

Appleseed · 12-07-2009, 22:12

Quote:

Originally Posted by Kirsty_Vodafone

Hi Chili Con Carne

I realise that this is not an ideal situation for you.

prking is right about this. The mechanics behind porting a number to Vodafone are slightly different to other networks. For this reason we are unable to port a number onto an existing contract. We can only do it at the point of sale.

I will certainly feedback yours and other posters comments about this to the business as I understand that this will have an impact on some customers when joining us.

It's great to have you with us and thank you for your patience

Kirsty
Web Relations Team
Vodafone UK

Is that a polite way of saying 'hard cheese mate, that's the way it is - like it or lump it'?

jy6913 · 19-09-2009, 16:34

Yeah, I have the same problem to port exisiting number to Vodafone. I think this should be well known by most of mobile phone users. Especially for the mobile phone users who are going to sign a contract to Vodafone from a website or store other than Vodafone.

05-07-2009, 01:55	#1
Chili Con Carne Forum Member Join Date: May 2005 Location: East Sussex Posts: 1,251	Porting a number to Vodafone I went to port my mobile number from Orange to Vodafone today. However Vodafone informed me, that as my Monthly contract was now active, that they would not be able to do this. They then went on to say this is standard industry practice. So how come a couple of months back I was able to port an Orange number to a Three contract after the contract had been active for about 2 weeks. Is this just what Vodafone do? I have now resorted to cancelling the contract, and then taking the exact same contract out again, so that I am able to port my number over. Seems ridiculous to me.

05-07-2009, 08:00	#2
prking Forum Member Join Date: Sep 2002 Location: Weston-super-Mare Posts: 9,167	Its not standard practice, however the providers are allowed to set a time limit for transferring in a number, so Vodafone are doing nothing wrong. Vodafone's way of handling the mechanics of porting is also different from the other networks.

05-07-2009, 11:18	#3
Gormond Forum Member Join Date: Jul 2006 Location: Scotland Posts: 15,714	Yeah I have had the same issue with Vodafone, it's crazy and one of the reason I don't use them any more.

05-07-2009, 12:51	#4
kev s148 Forum Member Join Date: May 2007 Posts: 279	O2 give you 2 weeks to give your pac code vodafone r just going to lose customers if they r not flexable

05-07-2009, 13:35	#5
sean2003 Forum Member Join Date: Aug 2003 Location: Reading Posts: 2,618	Yes, it's just how Vodafone like to do it. You have to supply them with the number & PAC at sign up. I signed up online; there was a problem with my PAC. So what do they do? Send you your new contract with a brand new number. Absolutely stupid, they should at least contact people and explain there is a problem with the PAC and ask if they want to continue or cancel.

12-07-2009, 07:41	#6
Kirsty_Vodafone Forum Member Join Date: Mar 2009 Location: Stoke-on-Trent Posts: 72	Hi Chili Con Carne I realise that this is not an ideal situation for you. prking is right about this. The mechanics behind porting a number to Vodafone are slightly different to other networks. For this reason we are unable to port a number onto an existing contract. We can only do it at the point of sale. I will certainly feedback yours and other posters comments about this to the business as I understand that this will have an impact on some customers when joining us. It's great to have you with us and thank you for your patience Kirsty Web Relations Team Vodafone UK

12-07-2009, 22:10	#7
Appleseed Forum Member Join Date: Sep 2006 Location: Norfolk Posts: 3,673	T-Mobile will let you port numbers in whenever you want, i've done it recently and a few months into my latest contract. It's a good way of avoiding the £10 charge that they normally sting you for if for some reason you want a new number. I'm sure Vodafone would allow you to change your number as many times as you like - for a fee each time though.

12-07-2009, 22:12	#8
Appleseed Forum Member Join Date: Sep 2006 Location: Norfolk Posts: 3,673	Quote: Originally Posted by Kirsty_Vodafone Hi Chili Con Carne I realise that this is not an ideal situation for you. prking is right about this. The mechanics behind porting a number to Vodafone are slightly different to other networks. For this reason we are unable to port a number onto an existing contract. We can only do it at the point of sale. I will certainly feedback yours and other posters comments about this to the business as I understand that this will have an impact on some customers when joining us. It's great to have you with us and thank you for your patience Kirsty Web Relations Team Vodafone UK Is that a polite way of saying 'hard cheese mate, that's the way it is - like it or lump it'?

19-09-2009, 16:34	#9
jy6913 Forum Member Join Date: Sep 2008 Posts: 5	Yeah, I have the same problem to port exisiting number to Vodafone. I think this should be well known by most of mobile phone users. Especially for the mobile phone users who are going to sign a contract to Vodafone from a website or store other than Vodafone.

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Porting a number to Vodafone