[steveb81]

Well after 3 weeks of waiting several phone calls and letters the TV engineer never turned up.

Took the day off work!

I called up and was told they required my MAC code!!!! How many times did I ask them if this was needed and was told no over the phone and even online on the original order.

So to confirm 3 weeks nothing has happened the line is still with my old provider still!

Was called back from some guy in India today who told me I had 48 hours to get my MAC otherwise my order would be cancelled what are these people on!!!? Hello Tiscali do you have any customer services, you had three weeks you sent me letter confirming the TV engineer date I called you to confirm things several times as I was lacking trust in what was happening or not as it now turns out!

My current provider Orange has said 3-5 days for MAC code.

The only thing they have managed to do in the last 3 weeks is set-up a direct debit into my bank account!!!

Now do I wait for another few weeks or take this as enough of a sign to go else where. Is the service really worth it??

My current Tiscali experience is stay clear of them. I was told by several friends about their poor customer service but thought it may have changed over time obviously not!

I even asked to speak to someone today who could actually help and the line was dropped!

Is the service really worth it?? Should I continue I can't even get an answer of how much longer I am going to have to wait after the MAC code is given.

Thoughts and any advice from experience welcome.

Cheers

Steve

[parthena]

Sorry this has happened to you Steve.

I'm wondering if "e-mail" might bring you a prompt and appropriate response. Believe it or not, I've had very good service via Tiscali's email support in the past when I was in despair from holding on the phone ad infinitum.

I would have thought it's worth a try, setting out the facts calmly and firmly and politely and stressing the urgency.

Good luck,

parthena

[ethel]

I'm very sorry to hear about all your difficulties Steve.

They really do themselves no favours whatsoever do they?

Personally I would say it's worth persevering as the TV service is very impressive - it's just that you seem to have to jump through hoops to actually get it..

Good luck anyway - keep us posted..

D.

[MK_Brett]

@Steveb81
Can you PM me your (broadband enabled) home phone number and I'll see what I can find out for you.

Regards

Brett

[MK_Chris]

Hi,

Sorry to hear about the issues you've been experiencing, having checked this it appears the MAC has now been accepted and the order put through, it should be 2 weeks from today, we apologise for any inconvenience caused,

[MK_Chris]

Hi again,

Just confirmed with our Provisioing team, the completion date is set for the 30th July and you can expect an engineer a day after this, we can book that for you if you are available on the 31st? (Best PM that information me either way). You can expect full confirmation of this in the post, hope this helps,

Kind Regards

Chris

[steveb81]

Hi Chris,

Thanks really appreciate your help on.

I will PM details now.

Thanks

Steve