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Installation Charge


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Old 09-07-2009, 10:23
Bmorgan
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Join Date: Mar 2009
Posts: 1

Hey,

I've recently moved into a new property that has phone line sockets installed.

I arranged to have line rental with Post Office but they have come back and said that I need to pay £107 for an engineer to visit the house to install a phone line....which I dont get because there is already a phone line installed?

I could understand the charge if the engineer needed to work at the exchange, but they said its because they were told an engineer needed to install a phone line into the house.

I'm worried that just because I didnt give them a phone number (because I dont know it as I've only just moved in) they are assuming the property doesn't have a phone line installed?

Anyone help shed some light, or any tips on how to find out if I can avoid being charged?

Cheers,
Ben
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Old 09-07-2009, 17:28
iniltous
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Join Date: Sep 2008
Posts: 534
If the property is new and never had service before the first occupant pays an installation fee, because BT paid the builder to put service into the property ( the builder gets more than what you are charged ) part of that is recovered by charging for the install ( 10 years ago it was £250/property that was a rate agreed with the NHBC )
today I doubt it its less...
If the property has had service before, but there is no dialtone at the main socket , then the previous service will have been ceased (rather than just stopped) so again you would probably be charged an installation fee to re- install the line ( even if that doesnt include fitting a socket, because the socket already exists, but work in the exchange and possible work on the external lineplant would be required to get the property re-connected
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Old 15-07-2009, 20:44
tm009f0737@blue
 
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would shop around first,try b.t. sure they would be cheaper than p.o. and you would not have to pay for line re-connected
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