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Installation Charge |
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#1 |
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Forum Member
Join Date: Mar 2009
Posts: 1
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Installation Charge
Hey,
I've recently moved into a new property that has phone line sockets installed. I arranged to have line rental with Post Office but they have come back and said that I need to pay £107 for an engineer to visit the house to install a phone line....which I dont get because there is already a phone line installed? I could understand the charge if the engineer needed to work at the exchange, but they said its because they were told an engineer needed to install a phone line into the house. I'm worried that just because I didnt give them a phone number (because I dont know it as I've only just moved in) they are assuming the property doesn't have a phone line installed? Anyone help shed some light, or any tips on how to find out if I can avoid being charged? Cheers, Ben |
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#2 |
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Forum Member
Join Date: Sep 2008
Posts: 534
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If the property is new and never had service before the first occupant pays an installation fee, because BT paid the builder to put service into the property ( the builder gets more than what you are charged ) part of that is recovered by charging for the install ( 10 years ago it was £250/property that was a rate agreed with the NHBC )
today I doubt it its less... If the property has had service before, but there is no dialtone at the main socket , then the previous service will have been ceased (rather than just stopped) so again you would probably be charged an installation fee to re- install the line ( even if that doesnt include fitting a socket, because the socket already exists, but work in the exchange and possible work on the external lineplant would be required to get the property re-connected |
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#3 |
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Posts: n/a
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would shop around first,try b.t. sure they would be cheaper than p.o. and you would not have to pay for line re-connected
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