As there is so much debate on here about Alesha being a judge I was just wondering just how many of us have complained to the BBC about the axing of Arlene and replacing her with someone who knows very little about dance.
Winnie
Winnie
how many complaints
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I sent a complaint, but I doubt that anyone even read it, because the reply I got back was identical to the statement posted on the bbc "response to complaints" page, and didn't answer any of the issues I raised.
My feedback is obviously not important enough to warrant the courtesy of a proper answer.
My feedback is obviously not important enough to warrant the courtesy of a proper answer.
Same here 
I also said if you're only going to send me the stock reply don't bother. They didn't listen to that bit either
Still, I'm not easily discouraged
I also said if you're only going to send me the stock reply don't bother. They didn't listen to that bit either Still, I'm not easily discouraged
Ha ha, Stu, that's what I said, too!
I wonder what kind of response we'd get to a complaint complaining about the response to a complaint
I wonder what kind of response we'd get to a complaint complaining about the response to a complaint
http://www.bbc.co.uk/complaints/resp...llips_jf.shtml
They already had complaints before it was official!
They already had complaints before it was official!
Originally Posted by katie_p:
“http://www.bbc.co.uk/complaints/resp...llips_jf.shtml
They already had complaints before it was official!”
“http://www.bbc.co.uk/complaints/resp...llips_jf.shtml
They already had complaints before it was official!”
That's the reply I got. All very nice and courteous etc but not personal at all. They're not going to take one bit of notice of us are they?
That complaint would have to go to the complaint response team's in-house policing team, aka The Watchdog Action Team - **** for short They would then file a complaint with both the response unit and the complaints unit, who then select a comittee to decide the question whether a complaint has been made at all...
During this time you've gone through puberty, got married, had kids, got divorced, and finally died of boredom, a lonely disillusioned old man
PS: I'm still going to try though
They would then file a complaint with both the response unit and the complaints unit, who then select a comittee to decide the question whether a complaint has been made at all...During this time you've gone through puberty, got married, had kids, got divorced, and finally died of boredom, a lonely disillusioned old man
PS: I'm still going to try though
Originally Posted by lotty27:
“That's the reply I got. All very nice and courteous etc but not personal at all. They're not going to take one bit of notice of us are they?”
“That's the reply I got. All very nice and courteous etc but not personal at all. They're not going to take one bit of notice of us are they?”
I would guess that, due to the number and range of complaints that they receive each day (some no doubt serious, others rather frivolous) they cannot employ people to personally reply to every single complaint - in truth a standard reply would be the most efficient way of handling the initial complaint.
Originally Posted by SideshowStu:
“That complaint would have to go to the complaint response team's in-house policing team, aka The Watchdog Action Team - **** for short They would then file a complaint with both the response unit and the complaints unit, who then select a comittee to decide the question whether a complaint has been made at all...
During this time you've gone through puberty, got married, had kids, got divorced, and finally died of boredom, a lonely disillusioned old man
PS: I'm still going to try though”
“That complaint would have to go to the complaint response team's in-house policing team, aka The Watchdog Action Team - **** for short
They would then file a complaint with both the response unit and the complaints unit, who then select a comittee to decide the question whether a complaint has been made at all...During this time you've gone through puberty, got married, had kids, got divorced, and finally died of boredom, a lonely disillusioned old man
PS: I'm still going to try though
”
Me too!
I don't think complaining to the BBC works at all; they don't take a blind bit of notice.
Look how many people complained about them ditching Nicole Cutler last year and it had no effect at all.
Look how many people complained about them ditching Nicole Cutler last year and it had no effect at all.
Originally Posted by winnielong:
“As there is so much debate on here about Alesha being a judge I was just wondering just how many of us have complained to the BBC about the axing of Arlene and replacing her with someone who knows very little about dance.
Winnie”
“As there is so much debate on here about Alesha being a judge I was just wondering just how many of us have complained to the BBC about the axing of Arlene and replacing her with someone who knows very little about dance.
Winnie”
hello! i have complained just waiting on their reply
Originally Posted by SideshowStu:
“That complaint would have to go to the complaint response team's in-house policing team, aka The Watchdog Action Team - **** for short They would then file a complaint with both the response unit and the complaints unit, who then select a comittee to decide the question whether a complaint has been made at all...
During this time you've gone through puberty, got married, had kids, got divorced, and finally died of boredom, a lonely disillusioned old man
PS: I'm still going to try though”
“That complaint would have to go to the complaint response team's in-house policing team, aka The Watchdog Action Team - **** for short
They would then file a complaint with both the response unit and the complaints unit, who then select a comittee to decide the question whether a complaint has been made at all...During this time you've gone through puberty, got married, had kids, got divorced, and finally died of boredom, a lonely disillusioned old man
PS: I'm still going to try though
”
You don't think the comittee included the three wise monkeys do you, specifically hear no evil. Then again 'wise' is not something you can relate to the BBC at the moment, along with 'well thought out' and 'considered!
Originally Posted by mossy2103:
“I would guess that, due to the number and range of complaints that they receive each day (some no doubt serious, others rather frivolous) they cannot employ people to personally reply to every single complaint - in truth a standard reply would be the most efficient way of handling the initial complaint.”
“I would guess that, due to the number and range of complaints that they receive each day (some no doubt serious, others rather frivolous) they cannot employ people to personally reply to every single complaint - in truth a standard reply would be the most efficient way of handling the initial complaint.”
I just think why do they bother to have a complaints procedure if they are not going to address your complaint.
I would also be interested to know how many complaints they have received on this issue.
.....and at what stage do they bother doing something about it ( not necessarily this particular complaint, but complaints in general)
10.....100.....1000......5000.......not at all?
Originally Posted by StrictlyRed:
“I just think why do they bother to have a complaints procedure if they are not going to address your complaint.”
“I just think why do they bother to have a complaints procedure if they are not going to address your complaint.”
Just my opinion now, so don't take this at all personally.
Firstly, they have to process and categorise each complaint (and quite possibly parcel up similarly-themed ones).
To address a specific complaint seems, from what you write, to involve agreeing with the complaint and then acting upon it. However, I would suggest that, for many decisions, they have been taken for very good operational or contractual reasons, so it might be naive to expect that the BBC should or could give in (if that's not too strong a word) to every complaint or group of complaints.
Yes, you (we) might feel that we have a very valid complaint, but it would be impractical for any broadcaster to change policy or to change programmes on the basis of every complaint received. Programming by group collective is not how broadcasting works - apart from it being rather impractical, it would more than likely lead to a paralysis in programme making and commissioning, as well as potentially giving undue power to various pressure groups, some of whom society in general might not take too kindly to.
Originally Posted by StrictlyRed:
“.....and at what stage do they bother doing something about it ( not necessarily this particular complaint, but complaints in general)
10.....100.....1000......5000.......not at all?”
“.....and at what stage do they bother doing something about it ( not necessarily this particular complaint, but complaints in general)
10.....100.....1000......5000.......not at all?”
I don't know if any of this is of help:
http://www.bbc.co.uk/complaints/handle.shtml
I'd say the complaints the BBC takes the most seriously are likely to be those that breach the BBC Charter. The BBC is governed by strict rules and any potential breaking of those rules would be the priority.
I've complained to the BBC about changes to shows (including the treatment of Nicole last year), but always got a standard reply. I guess I complain about the wrong things, but at least my complaint is counted!
I've complained to the BBC about changes to shows (including the treatment of Nicole last year), but always got a standard reply. I guess I complain about the wrong things, but at least my complaint is counted!
I've actually just sent a complaint which I've never done before, on the basis it's no good just moaning to the wall but I don't expect anything to make the slightest bit of difference.
On the Wright Stuff this morning, Christopher Biggins and the rest of the panel called for everyone to write in and complain to the BBC.
Biggins said although Alesha was lovely she was wrong for the job and they were being ageist.
Biggins said although Alesha was lovely she was wrong for the job and they were being ageist.
Originally Posted by StrictlyRed:
“I just think why do they bother to have a complaints procedure if they are not going to address your complaint.
I would also be interested to know how many complaints they have received on this issue.
.....and at what stage do they bother doing something about it ( not necessarily this particular complaint, but complaints in general)
10.....100.....1000......5000.......not at all?”
“I just think why do they bother to have a complaints procedure if they are not going to address your complaint.
I would also be interested to know how many complaints they have received on this issue.
.....and at what stage do they bother doing something about it ( not necessarily this particular complaint, but complaints in general)
10.....100.....1000......5000.......not at all?”
It says on the Skys website they have received over 300 complaints
winnie
Originally Posted by mossy2103:
“Just my opinion now, so don't take this at all personally.
”
“Just my opinion now, so don't take this at all personally.
”
Hey mossy, not taking it personally
I was just trying to say that the "one size fits all" reply I received did not answer my very specific questions in any way, shape or form!
I realise that decisions have been made, and did not expect them to be changed at all, but the number of complaints received would be an indicator of the strength of feeling of the viewers on any issue. To then ignore those concerns would, in my opinion, be extremely arrogant to the licence paying public.
I am not in the habit of complaining at the drop of a hat (other than a little bit of moaning on these boards from time to time
), so not receiving a proper answer was very frustrating, leaving me feeling that taking the time and trouble to write in the first place was pointless!
Originally Posted by winnielong:
“It says on the Skys website they have received over 300 complaints
winnie”
“It says on the Skys website they have received over 300 complaints
winnie”
That's not actually a very small number given how most people wouldn't bother complaining about anything. Multiply that by people who are disgruntled around the water cooler and there's a sizeable number of viewers who are grumpy about it.
Originally Posted by nancy1975:
“That's not actually a very small number given how most people wouldn't bother complaining about anything. Multiply that by people who are disgruntled around the water cooler and there's a sizeable number of viewers who are grumpy about it.”
“That's not actually a very small number given how most people wouldn't bother complaining about anything. Multiply that by people who are disgruntled around the water cooler and there's a sizeable number of viewers who are grumpy about it.”
300 complaints out of the potential 10 million viewers, not exactly high in percentage terms is it. even allowing for a water cooler factor..... why waste your time complaining , just get over it and decide to watch the show or not, it's your choice, its actually quite sad that people think they can influence the BBC to change a format of a show before it has even aired , based on very little more than rumours and personal feelings , and before giving it a chance. you never know it could be the best thing that has ever happened to the show
I complained last night, this is the response I got:
Quote:
“Thanks for your e-mail regarding 'Strictly Come Dancing'.
We understand you're unhappy that Alesha Dixon is replacing Arlene Phillips.
We wanted to review 'Strictly Come Dancing's' format this year as we felt it was the right time to do so. Part of that process was reviewing the judging panel. We decided it would be a good idea to bring in someone like Alesha Dixon who adds a new voice to the judging panel and has an insight into what the dancers have to go through.
We are very grateful for Arlene's 6 years on the show and are delighted she will be remaining close to the 'Strictly family' with her new role as 'The One Show’s' resident 'Strictly' expert.
We'd now like to assure you that we've registered your comments on our audience log. This is the internal report of audience feedback which we compile daily for all programme makers and commissioning executives within the BBC, and also their senior management. It ensures that your points, and all other comments we receive, are circulated and considered across the BBC.
Thanks again for taking the time to contact us with your concerns.
Regards
BBC Complaints”
“Thanks for your e-mail regarding 'Strictly Come Dancing'.
We understand you're unhappy that Alesha Dixon is replacing Arlene Phillips.
We wanted to review 'Strictly Come Dancing's' format this year as we felt it was the right time to do so. Part of that process was reviewing the judging panel. We decided it would be a good idea to bring in someone like Alesha Dixon who adds a new voice to the judging panel and has an insight into what the dancers have to go through.
We are very grateful for Arlene's 6 years on the show and are delighted she will be remaining close to the 'Strictly family' with her new role as 'The One Show’s' resident 'Strictly' expert.
We'd now like to assure you that we've registered your comments on our audience log. This is the internal report of audience feedback which we compile daily for all programme makers and commissioning executives within the BBC, and also their senior management. It ensures that your points, and all other comments we receive, are circulated and considered across the BBC.
Thanks again for taking the time to contact us with your concerns.
Regards
BBC Complaints”
Although SCD still seems a long way off to us viewers, it is probably all cut and dried as far as pre-production is concerned, prhaps they take complaints on board for the 2010 series?
Hence the shake up of voting policy this year that has been intimated.
That doesn't make the replacement of Arlene by Alesha any more right though.
Hence the shake up of voting policy this year that has been intimated.
That doesn't make the replacement of Arlene by Alesha any more right though.
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