BT Vision not installd this week

matchmaker · 14-07-2009, 20:41

A few weeks ago we got several calls from Mumbai Telecom. I was never in so my wife told the gent when to call. To his credit he called when supposed to and proceeded to try and sell me BT Vision. After hearing him I asked him to call after the weekend so I could talk it over with my wife.

We decided to go for it and when he called back I agreed to the package. After we went through the details he told me the equipment would arrive today, 14th July.

So I rushed home today all excited to find - nil, nothing, sod all. No Vision box

I phoned the customer helpline to be told that there was no trace of an order

I was passed over to a sales person who tried to sell me the service again

By this time I was so hacked off I said no.

Interestingly, I had the same experience when migrating back to BT from (spit) Talk Talk. Order taken, then nothing. When I called back - no trace of my order

And in three months I've only had my first BT Broadband bill - but a phone bill monthly. I don't think they know what customers they have..........

mark1971uk · 15-07-2009, 08:12

sorry to hear that

mines due tomorrow im getting slightly worried now.id ordered through bt themselves so i hope things go to plan.oh yer and i think i got a tracking number as well

mark1971uk · 15-07-2009, 08:15

its at darlington sorting office now..just tracked it ;O)

stuntmaster · 15-07-2009, 12:32

Quote:

Originally Posted by mark1971uk

its at darlington sorting office now..just tracked it ;O)

Its quite easy to install.

unpack the box, plug in Ariel Coax, HDMI(or scart), network, Optical Audio (optional if you have dolby) and power then power on the unit it'll do the rest and then ask you to scan channels. once thats done, you'll be sent to the first channel (bbc 1) then everything is up. go press TV guide or On Demand to browse contant.

Don't be put off by the others scaremongering you, remember they want you to subscribe to sky for some bizzare reason.

anyways let us on DS know how you get on. i'll gibe you any help I can with it.

Matterhorn · 15-07-2009, 19:54

£5 says it doesn't work 1st time!

took them 9 days to sort mine...and they had to get a 3rd party contractor in to sort it!

"....well...it should work....!"

stuntmaster · 15-07-2009, 22:16

Quote:

Originally Posted by Matterhorn

£5 says it doesn't work 1st time!

took them 9 days to sort mine...and they had to get a 3rd party contractor in to sort it!

"....well...it should work....!"

mine worked first time, i plugged in and it ran.no issue here.

Matterhorn · 15-07-2009, 23:48

Quote:

Originally Posted by stuntmaster

mine worked first time, i plugged in and it ran.no issue here.

cool, so thats 1 good and 1 bad... see what happens to the OP..

spaceman05 · 16-07-2009, 08:04

Quote:

Originally Posted by Matterhorn

£5 says it doesn't work 1st time!

took them 9 days to sort mine...and they had to get a 3rd party contractor in to sort it!

"....well...it should work....!"

mine worked straight out of the box also

wwwebber · 16-07-2009, 08:53

As did mine.

betsvigi9 · 16-07-2009, 13:30

Mine did as well.

gamercraig · 16-07-2009, 13:46

Me too, 10 minutes max.

scotty2808 · 16-07-2009, 15:13

My BTV worked first time.

2 Relatives of mine also found it worked first time. 1 is a person who is normally technically challenged, the other a pensioner.

add 3 to the list.

stuntmaster · 16-07-2009, 15:17

Brilliant!

sorry matterhorn, must be the dodgy wiring you installed in the house.

16-07-2009, 16:08

When I got my BT vision, I received a remote control and a box of powerline adaptors, No receiver or instructions etc, took another week to get the receiver, and 5 phone calls to get my Setanta card

johnson293 · 16-07-2009, 16:19

Admitttedly when I had vision, I had little trouble with it, except for intermittant errors trying to watch certain episodes of VOD programmes. Sometimes they cleared up if I tried again, other times I had to try again in a few days, and some just never played (was almost a year ago now so cant remember what series/episodes they were).

There were also intremittant lock-ups where a soft reboot was needed to be able to change channel. You also had to keep any eye on the system memory, otherwise browsing menus or EPG became very slow - again a soft reboot was needed to free up memory.

My box was engineer installed (no self install at time) so worked straight away. It was hard wired to the hub, with a wireless connection from hub to PC, so no powerline adapters either.

Major problem had was with BT vision billing, and is well documented elsewhere on this forum, if you do a search. BT Broadband and phone billing was fine, but Vision was a nightmare.

Another major issue, and which ultimately led me to move elsewhere for my TV phone and BB was cost, or more the cost of BT Broadband which is needed for Vision.

UI was clunky and as mentioned can take quite few key presses and much searching of menus to find some of the content, but I got used to it at the time.

Hope some find this post helpful, and a certain other finds it 'constructive' and not in any way trying to cause trouble.

noise747 · 16-07-2009, 20:04

Friend had problems with the powerline adapters, but once we connected the box to the hub via Ethernet it was ok, for a few weeks and then it went belly up. Box was replaced, it is now okish.

guilbo · 24-07-2009, 13:14

Quote:

Originally Posted by matchmaker

A few weeks ago we got several calls from Mumbai Telecom. I was never in so my wife told the gent when to call. To his credit he called when supposed to and proceeded to try and sell me BT Vision. After hearing him I asked him to call after the weekend so I could talk it over with my wife.

We decided to go for it and when he called back I agreed to the package. After we went through the details he told me the equipment would arrive today, 14th July.

So I rushed home today all excited to find - nil, nothing, sod all. No Vision box

I phoned the customer helpline to be told that there was no trace of an order

I was passed over to a sales person who tried to sell me the service again

By this time I was so hacked off I said no.

Interestingly, I had the same experience when migrating back to BT from (spit) Talk Talk. Order taken, then nothing. When I called back - no trace of my order

And in three months I've only had my first BT Broadband bill - but a phone bill monthly. I don't think they know what customers they have..........

Did Mumbai Telecom cold call you? Please tell me you didn't hand over your bank details.

25-07-2009, 22:14

Quote:

Originally Posted by matchmaker

A few weeks ago we got several calls from Mumbai Telecom. I was never in so my wife told the gent when to call. To his credit he called when supposed to and proceeded to try and sell me BT Vision. After hearing him I asked him to call after the weekend so I could talk it over with my wife.

We decided to go for it and when he called back I agreed to the package. After we went through the details he told me the equipment would arrive today, 14th July.

So I rushed home today all excited to find - nil, nothing, sod all. No Vision box

I phoned the customer helpline to be told that there was no trace of an order

I was passed over to a sales person who tried to sell me the service again

By this time I was so hacked off I said no.

Interestingly, I had the same experience when migrating back to BT from (spit) Talk Talk. Order taken, then nothing. When I called back - no trace of my order

And in three months I've only had my first BT Broadband bill - but a phone bill monthly. I don't think they know what customers they have..........

Who the hell is Mumbia telecom

you would smell a rat there.

TonyW · 26-07-2009, 01:47

The fact that Mumbai Telecom called about BT Vision should have sounded an alarm.

speckledhen · 26-07-2009, 08:27

it's normally known as Bombay Telecom (BT)

Matterhorn · 26-07-2009, 11:23

lol... or something much worse..!!!

stuntmaster · 26-07-2009, 11:26

I failed to spot that too.

I'd suggest getting onto your bank, you could be done. this is known as phishing.

i did my install myself and when I ordered I spoke to a young woman in the UK. she was very friendly. was on the phone for like 2 nearly 3 hours.

we were ordering the package but kept getting sidetracked with conversations about life, fashion and food.

needless to say it all arrived as expected, waivered install fee of £30, and all new equipment and lines. which is why it works for me.

since then I upped from option 1 to option 3, and i got a free hubphone 2.1 as well.

wwwebber · 26-07-2009, 15:39

I spotted it but I didnt find it funny. Plus there's no such place as Bombay in India anymore so not very clever either.

14-07-2009, 20:41	#1
matchmaker Forum Member Join Date: Sep 2008 Location: Scotland Posts: 794	BT Vision not installd this week A few weeks ago we got several calls from Mumbai Telecom. I was never in so my wife told the gent when to call. To his credit he called when supposed to and proceeded to try and sell me BT Vision. After hearing him I asked him to call after the weekend so I could talk it over with my wife. We decided to go for it and when he called back I agreed to the package. After we went through the details he told me the equipment would arrive today, 14th July. So I rushed home today all excited to find - nil, nothing, sod all. No Vision box I phoned the customer helpline to be told that there was no trace of an order I was passed over to a sales person who tried to sell me the service again By this time I was so hacked off I said no. Interestingly, I had the same experience when migrating back to BT from (spit) Talk Talk. Order taken, then nothing. When I called back - no trace of my order And in three months I've only had my first BT Broadband bill - but a phone bill monthly. I don't think they know what customers they have..........

15-07-2009, 08:12	#2
mark1971uk Forum Member Join Date: Nov 2007 Location: middlesbrough Posts: 293	sorry to hear thatmines due tomorrow im getting slightly worried now.id ordered through bt themselves so i hope things go to plan.oh yer and i think i got a tracking number as well

16-07-2009, 16:19	#15
johnson293 Forum Member Join Date: Jul 2002 Location: Newcastle upon Tyne Posts: 1,243	Admitttedly when I had vision, I had little trouble with it, except for intermittant errors trying to watch certain episodes of VOD programmes. Sometimes they cleared up if I tried again, other times I had to try again in a few days, and some just never played (was almost a year ago now so cant remember what series/episodes they were). There were also intremittant lock-ups where a soft reboot was needed to be able to change channel. You also had to keep any eye on the system memory, otherwise browsing menus or EPG became very slow - again a soft reboot was needed to free up memory. My box was engineer installed (no self install at time) so worked straight away. It was hard wired to the hub, with a wireless connection from hub to PC, so no powerline adapters either. Major problem had was with BT vision billing, and is well documented elsewhere on this forum, if you do a search. BT Broadband and phone billing was fine, but Vision was a nightmare. Another major issue, and which ultimately led me to move elsewhere for my TV phone and BB was cost, or more the cost of BT Broadband which is needed for Vision. UI was clunky and as mentioned can take quite few key presses and much searching of menus to find some of the content, but I got used to it at the time. Hope some find this post helpful, and a certain other finds it 'constructive' and not in any way trying to cause trouble. Last edited by johnson293 : 16-07-2009 at 16:21. Reason: typo's

15-07-2009, 08:15	#3
mark1971uk Forum Member Join Date: Nov 2007 Location: middlesbrough Posts: 293	its at darlington sorting office now..just tracked it ;O)

15-07-2009, 12:32	#4
stuntmaster Forum Member Join Date: May 2005 Location: Southampton - Hannington - TX Posts: 4,878	Quote: Originally Posted by mark1971uk its at darlington sorting office now..just tracked it ;O) Its quite easy to install. unpack the box, plug in Ariel Coax, HDMI(or scart), network, Optical Audio (optional if you have dolby) and power then power on the unit it'll do the rest and then ask you to scan channels. once thats done, you'll be sent to the first channel (bbc 1) then everything is up. go press TV guide or On Demand to browse contant. Don't be put off by the others scaremongering you, remember they want you to subscribe to sky for some bizzare reason. anyways let us on DS know how you get on. i'll gibe you any help I can with it.

15-07-2009, 19:54	#5
Matterhorn Inactive Member Join Date: Mar 2009 Posts: 729	£5 says it doesn't work 1st time! took them 9 days to sort mine...and they had to get a 3rd party contractor in to sort it! "....well...it should work....!"

15-07-2009, 22:16	#6
stuntmaster Forum Member Join Date: May 2005 Location: Southampton - Hannington - TX Posts: 4,878	Quote: Originally Posted by Matterhorn £5 says it doesn't work 1st time! took them 9 days to sort mine...and they had to get a 3rd party contractor in to sort it! "....well...it should work....!" mine worked first time, i plugged in and it ran.no issue here.

15-07-2009, 23:48	#7
Matterhorn Inactive Member Join Date: Mar 2009 Posts: 729	Quote: Originally Posted by stuntmaster mine worked first time, i plugged in and it ran.no issue here. cool, so thats 1 good and 1 bad... see what happens to the OP..

16-07-2009, 08:04	#8
spaceman05 Forum Member Join Date: Feb 2009 Posts: 1,113	Quote: Originally Posted by Matterhorn £5 says it doesn't work 1st time! took them 9 days to sort mine...and they had to get a 3rd party contractor in to sort it! "....well...it should work....!" mine worked straight out of the box also

16-07-2009, 08:53	#9
wwwebber Forum Member Join Date: Feb 2001 Location: Nottingham Posts: 3,536	As did mine.

16-07-2009, 13:30	#10
betsvigi9 Forum Member Join Date: Jan 2003 Location: Huddersfield Posts: 389	Mine did as well.

16-07-2009, 13:46	#11
gamercraig Inactive Member Join Date: Sep 2003 Posts: 5,874	Me too, 10 minutes max.

16-07-2009, 15:13	#12
scotty2808 Forum Member Join Date: Jul 2007 Posts: 435	My BTV worked first time. 2 Relatives of mine also found it worked first time. 1 is a person who is normally technically challenged, the other a pensioner. add 3 to the list.

16-07-2009, 15:17	#13
stuntmaster Forum Member Join Date: May 2005 Location: Southampton - Hannington - TX Posts: 4,878	Brilliant! sorry matterhorn, must be the dodgy wiring you installed in the house.

16-07-2009, 16:08	#14
fortec.1981 Posts: n/a	When I got my BT vision, I received a remote control and a box of powerline adaptors, No receiver or instructions etc, took another week to get the receiver, and 5 phone calls to get my Setanta card

16-07-2009, 20:04	#16
noise747 Forum Member Join Date: Dec 2007 Location: Herefordshire Posts: 22,810	Friend had problems with the powerline adapters, but once we connected the box to the hub via Ethernet it was ok, for a few weeks and then it went belly up. Box was replaced, it is now okish.

24-07-2009, 13:14	#17
guilbo Forum Member Join Date: Mar 2009 Posts: 99	Quote: Originally Posted by matchmaker A few weeks ago we got several calls from Mumbai Telecom. I was never in so my wife told the gent when to call. To his credit he called when supposed to and proceeded to try and sell me BT Vision. After hearing him I asked him to call after the weekend so I could talk it over with my wife. We decided to go for it and when he called back I agreed to the package. After we went through the details he told me the equipment would arrive today, 14th July. So I rushed home today all excited to find - nil, nothing, sod all. No Vision box I phoned the customer helpline to be told that there was no trace of an order I was passed over to a sales person who tried to sell me the service again By this time I was so hacked off I said no. Interestingly, I had the same experience when migrating back to BT from (spit) Talk Talk. Order taken, then nothing. When I called back - no trace of my order And in three months I've only had my first BT Broadband bill - but a phone bill monthly. I don't think they know what customers they have.......... Did Mumbai Telecom cold call you? Please tell me you didn't hand over your bank details.

25-07-2009, 22:14	#18
pak14 Posts: n/a	Quote: Originally Posted by matchmaker A few weeks ago we got several calls from Mumbai Telecom. I was never in so my wife told the gent when to call. To his credit he called when supposed to and proceeded to try and sell me BT Vision. After hearing him I asked him to call after the weekend so I could talk it over with my wife. We decided to go for it and when he called back I agreed to the package. After we went through the details he told me the equipment would arrive today, 14th July. So I rushed home today all excited to find - nil, nothing, sod all. No Vision box I phoned the customer helpline to be told that there was no trace of an order I was passed over to a sales person who tried to sell me the service again By this time I was so hacked off I said no. Interestingly, I had the same experience when migrating back to BT from (spit) Talk Talk. Order taken, then nothing. When I called back - no trace of my order And in three months I've only had my first BT Broadband bill - but a phone bill monthly. I don't think they know what customers they have.......... Who the hell is Mumbia telecom you would smell a rat there.

26-07-2009, 01:47	#19
TonyW Forum Member Join Date: Nov 2005 Posts: 363	The fact that Mumbai Telecom called about BT Vision should have sounded an alarm.

26-07-2009, 08:27	#20
speckledhen Forum Member Join Date: Mar 2007 Posts: 767	it's normally known as Bombay Telecom (BT)

26-07-2009, 11:23	#21
Matterhorn Inactive Member Join Date: Mar 2009 Posts: 729	lol... or something much worse..!!!

26-07-2009, 11:26	#22
stuntmaster Forum Member Join Date: May 2005 Location: Southampton - Hannington - TX Posts: 4,878	I failed to spot that too. I'd suggest getting onto your bank, you could be done. this is known as phishing. i did my install myself and when I ordered I spoke to a young woman in the UK. she was very friendly. was on the phone for like 2 nearly 3 hours. we were ordering the package but kept getting sidetracked with conversations about life, fashion and food. needless to say it all arrived as expected, waivered install fee of £30, and all new equipment and lines. which is why it works for me. since then I upped from option 1 to option 3, and i got a free hubphone 2.1 as well.

26-07-2009, 15:39	#23
wwwebber Forum Member Join Date: Feb 2001 Location: Nottingham Posts: 3,536	I spotted it but I didnt find it funny. Plus there's no such place as Bombay in India anymore so not very clever either.

DS Forums

BT Vision not installd this week