If you have line rental and calls with a provider such as talktalk and you want to leave do you still have to return the line back to bt first before you change to a new llu provider, i know this used to be the case but i have been told this is no longer and you can go llu to llu as the rules have changed, he also told me that i don't need a mac for me broadband as they can do it all for me, im sure this is not right.
Llu
I don't know for sure about the first bit but when I left BT for Talktalk I did not need a mac code.
It's best to get a MAC code, just so it's easier to track on the systems. I believe that as long as you move from fully unbundled to another fully unbundled provider, you will not need to return the line to BT; but if you move from a fully unbundled provider to an LLU provider that just provides broadband, you will need to return the line to BT before you can change broadband providers.
This will mean around 10 days without broadband due to a cease and reprovide having to be provisioned on the line.
That's how I understand it, just need someone to clarify that for you.
This will mean around 10 days without broadband due to a cease and reprovide having to be provisioned on the line.
That's how I understand it, just need someone to clarify that for you.
Originally Posted by Mystic Eddy:
“It's best to get a MAC code, just so it's easier to track on the systems. I believe that as long as you move from fully unbundled to another fully unbundled provider, you will not need to return the line to BT; but if you move from a fully unbundled provider to an LLU provider that just provides broadband, you will need to return the line to BT before you can change broadband providers.
This will mean around 10 days without broadband due to a cease and reprovide having to be provisioned on the line.
That's how I understand it, just need someone to clarify that for you.”
“It's best to get a MAC code, just so it's easier to track on the systems. I believe that as long as you move from fully unbundled to another fully unbundled provider, you will not need to return the line to BT; but if you move from a fully unbundled provider to an LLU provider that just provides broadband, you will need to return the line to BT before you can change broadband providers.
This will mean around 10 days without broadband due to a cease and reprovide having to be provisioned on the line.
That's how I understand it, just need someone to clarify that for you.”
I know that moving from IPStream to LLU is very quick; 10mins downtime, rather than 10 days
Originally Posted by Mystic Eddy:
“It's best to get a MAC code, just so it's easier to track on the systems. I believe that as long as you move from fully unbundled to another fully unbundled provider, you will not need to return the line to BT; but if you move from a fully unbundled provider to an LLU provider that just provides broadband, you will need to return the line to BT before you can change broadband providers.
This will mean around 10 days without broadband due to a cease and reprovide having to be provisioned on the line.
That's how I understand it, just need someone to clarify that for you.”
“It's best to get a MAC code, just so it's easier to track on the systems. I believe that as long as you move from fully unbundled to another fully unbundled provider, you will not need to return the line to BT; but if you move from a fully unbundled provider to an LLU provider that just provides broadband, you will need to return the line to BT before you can change broadband providers.
This will mean around 10 days without broadband due to a cease and reprovide having to be provisioned on the line.
That's how I understand it, just need someone to clarify that for you.”
What's the difference between an unbundled provider and an LLU provider ?
Originally Posted by EleanorRigby:
“What's the difference between an unbundled provider and an LLU provider ?”
“What's the difference between an unbundled provider and an LLU provider ?”
Nothing. Just different terminology. LLU stands for Local Loop Unbundled.
If you are with TT on a fully unbundled line then the MAC process doesnt apply,
You shouldnt have to go back to BT unless you wanted to and if you did then you would have to serve a minimum term with them before you could move again or pay a penalty for braking your ( new) BT contract. In theory if you want to move even a fully unbundled line from one provider to another it shouldnt be a problem but a lot of providers only want to move lines from BT to themselves, so a new provider may not be able to find a record of service at your property ( even if you tell them the number) and if the dont arrange new lines they may imply you need to go back to BT first, but you dont.
If you call BT they would have every right to expect you to abide by a new contract, with them
You shouldnt have to go back to BT unless you wanted to and if you did then you would have to serve a minimum term with them before you could move again or pay a penalty for braking your ( new) BT contract. In theory if you want to move even a fully unbundled line from one provider to another it shouldnt be a problem but a lot of providers only want to move lines from BT to themselves, so a new provider may not be able to find a record of service at your property ( even if you tell them the number) and if the dont arrange new lines they may imply you need to go back to BT first, but you dont.
If you call BT they would have every right to expect you to abide by a new contract, with them
