BBC iplayer/40d/You tube problems.....

Jon1141 · 25-07-2009, 10:35

I used to have no problems watching stuff online but now when ever I wanna watch something on Iplayer , youtube etc the programm jumps every few seconds and it gets unwatchable because coz of the jumping.

any ideas?

thanks

Nightdeamon · 25-07-2009, 10:51

They all use flash player so i'd try reinstalling it from Adobe.com

Jon1141 · 26-07-2009, 16:52

I tried to reinstall flash player but it still the same?

thanks for any help.

Jon1141 · 29-07-2009, 17:30

any other ideas? Its driving me nuts.

thanks for any help

KennyT · 30-07-2009, 14:39

Who's your ISP?
Do you get better results outside of peak downloading times in the evenings?

K

Jon1141 · 30-07-2009, 17:32

Im with bt and running vista .

Its the same all the time .

When I load a clip off you tube for example it plays for a few seconds ok then that small grey loading dotty circle thing in the middle comes up then disaperars then comes up again and so on.

thanks for any help

KennyT · 31-07-2009, 07:10

Try here: http://www.bbc.co.uk/iplayer/diagnostics

Let us know what results you get.

K

Jon1141 · 31-07-2009, 17:38

Quote:

Originally Posted by KennyT

Try here: http://www.bbc.co.uk/iplayer/diagnostics

Let us know what results you get.

K

Hi I did that test and my results are :

Speed test complete.

Download speed : 319 kbps
streaming speed 1 :257 kbps
streaming spead 2 : 340 kbps
streaming speed 3 : 302 kbps

ow your speed compares with recommended speeds:
Description Speed Status
Your connection 299 kbps
Your available bandwidth is 299kbps.
n/a
TV - HD 3500 kbps
Uses 1170% of your available bandwidth.

failed
TV 1500 kbps
Uses 501% of your available bandwidth.

failed
TV 800 kbps
Uses 267% of your available bandwidth.

failed
TV 500 kbps
Uses 167% of your available bandwidth.

failed
Radio 128 kbps
Uses 42% of your available bandwidth.

KennyT · 01-08-2009, 09:21

Then ask BT to check your line. If you previously had no problems then there might now be a fault on the line. Have you recently changed anything - for example, have you got a new phone, but neglected to put a filter on it? Try disconnecting the phone(s) while you retry the speed test to see if it makes any difference.

K

25-07-2009, 10:35	#1
Jon1141 Forum Member Join Date: Dec 2004 Posts: 212	BBC iplayer/40d/You tube problems..... I used to have no problems watching stuff online but now when ever I wanna watch something on Iplayer , youtube etc the programm jumps every few seconds and it gets unwatchable because coz of the jumping. any ideas? thanks

25-07-2009, 10:51	#2
Nightdeamon Forum Member Join Date: Aug 2006 Posts: 3,633	They all use flash player so i'd try reinstalling it from Adobe.com

26-07-2009, 16:52	#3
Jon1141 Forum Member Join Date: Dec 2004 Posts: 212	I tried to reinstall flash player but it still the same? thanks for any help.

29-07-2009, 17:30	#4
Jon1141 Forum Member Join Date: Dec 2004 Posts: 212	any other ideas? Its driving me nuts. thanks for any help

30-07-2009, 14:39	#5
KennyT Forum Member Join Date: Aug 2004 Location: NW London Posts: 19,904	Who's your ISP? Do you get better results outside of peak downloading times in the evenings? K

30-07-2009, 17:32	#6
Jon1141 Forum Member Join Date: Dec 2004 Posts: 212	Im with bt and running vista . Its the same all the time . When I load a clip off you tube for example it plays for a few seconds ok then that small grey loading dotty circle thing in the middle comes up then disaperars then comes up again and so on. thanks for any help

31-07-2009, 07:10	#7
KennyT Forum Member Join Date: Aug 2004 Location: NW London Posts: 19,904	Try here: http://www.bbc.co.uk/iplayer/diagnostics Let us know what results you get. K

31-07-2009, 17:38	#8
Jon1141 Forum Member Join Date: Dec 2004 Posts: 212	Quote: Originally Posted by KennyT Try here: http://www.bbc.co.uk/iplayer/diagnostics Let us know what results you get. K Hi I did that test and my results are : Speed test complete. Download speed : 319 kbps streaming speed 1 :257 kbps streaming spead 2 : 340 kbps streaming speed 3 : 302 kbps ow your speed compares with recommended speeds: Description Speed Status Your connection 299 kbps Your available bandwidth is 299kbps. n/a TV - HD 3500 kbps Uses 1170% of your available bandwidth. failed TV 1500 kbps Uses 501% of your available bandwidth. failed TV 800 kbps Uses 267% of your available bandwidth. failed TV 500 kbps Uses 167% of your available bandwidth. failed Radio 128 kbps Uses 42% of your available bandwidth.

01-08-2009, 09:21	#9
KennyT Forum Member Join Date: Aug 2004 Location: NW London Posts: 19,904	Then ask BT to check your line. If you previously had no problems then there might now be a fault on the line. Have you recently changed anything - for example, have you got a new phone, but neglected to put a filter on it? Try disconnecting the phone(s) while you retry the speed test to see if it makes any difference. K

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BBC iplayer/40d/You tube problems.....