..........................................

I've just downloaded and printed my bill.

1) They've upped my monthly amount to £15.45 - it should be £11.25 for the plan on a 12 month rolling contract. After 15 minutes I got through to a foreign call centre and he said I'd rung up in March to cancel it. Well I haven't and nor has Mrs. He couldn't alter it.

I then tried this new live chat and, bless her, Natalie reckons she's got it rolling again. Mind you, I can't have the bill reduced, I've to wait for the next bill in three months for that to happen. WHY?

2) They've got a new scam - alter the rental date to the bill date and they can charge the best side of four months in advance instead of three. Clever isn't it? "It will all revert to normal next bill". Aye, 'appen, but they've still got an extra month for nowt.

BT Support, if you're reading this, I'll willingly discuss it.

Hi JamesE,

If you would like to send me a PM I can have a look at your account info. Was the calling plan changed resulting in an increase?

I will look forward to receiving your PM.

All the best,

Robbie
BT Support

That happened to me - 3 months in a row back in Feb/March/April - should have been billed the lower amount under the 12month contract, but was billed the higher.
Complained each month when I received the bill - got the refunds back in the end, then didn't get a bill for 2 months which only showed 1 paperless discount - haven't had a repsonse for my complaint about that.
Now my latest bill erroneously shows that NO CALLS have been made for the last month.
Logged a complaint through the website on Saturday, but no response from the Indian call centre as yet - I guess they're trying to find the script for BT incompetance.

hi geofftswin

Sorry to read that your complaint hasnt been replied to as yet, if you drop me a pm with the full details of the complaint and your account details I'll look at it and see what I can do for you.

Stuart
BT Support