Tiscali + box crashing during playback

Paper Doll · 01-08-2009, 11:50

Since the new software update I've had problems with the box crashing when playing back programmes, some programmes have crashed 2 or 3 times, the screen goes black and the box freezes, anyone else had the same problem?

vangeezer · 01-08-2009, 13:29

Yes I had the same problem,sometimes it crashed 3 or 4 times a day.I called cs,they did something to my bb "profile".It has improved and now only happens very rarely(once in the last 3 weeks).Call them its not the nightmare it used to be.

Paper Doll · 01-08-2009, 17:00

I did call but was ninth in the queue and wasn't moving at all. I've had the opposite experience this is the first time I haven't got through to TV support straight away, support times seem to have been reduced as well.

MK_Chris · 03-08-2009, 14:50

Hi Paper Doll,

PM me your number - I can take a look into this further,

Paper Doll · 07-08-2009, 18:19

Hello Chris, no need to look at my box as I finally managed to get though (can't help but think these new long queues are a way of increasing revenue).

Technical Support did what they did the last 4 times I've called i.e. changed my profile, this time from 5Mb to 3Mb, next time I have a problem they'll change it back to 5Mb, another problem and back to 3Mb and so on because it seems that this is the only thing that Tiscali TV Technical Support can do.

I have come to the conclusion that IPTV doesn't work at present and I don't think it'll be long before Talk Talk come to the same conclusion.

MK_Chris · 07-08-2009, 18:59

I think we need to try and be a litle more pragmatic in dealing with this - If I could request more detail, i.e. if it happens again, what channels / content are you watching in the lead up to the crash? I'm pretty sure if this requires further diagnostics TV support can hopefully do a little more than pop you on a profile, especially if it is'nt resolving the problem, let them know if you do call again that a profile adjustment has already been tried (they do have notes to support this anyway as I've just checked them), re-test on the current profile and let me know how you get on.

If you'd like to PM me this information I will pick this up.

Kind Regards

Chris

01-08-2009, 11:50	#1
Paper Doll Inactive Member Join Date: Apr 2005 Posts: 3,208	Tiscali + box crashing during playback Since the new software update I've had problems with the box crashing when playing back programmes, some programmes have crashed 2 or 3 times, the screen goes black and the box freezes, anyone else had the same problem?

01-08-2009, 13:29	#2
vangeezer Forum Member Join Date: Sep 2006 Location: Hitchin,Herts Posts: 472	Yes I had the same problem,sometimes it crashed 3 or 4 times a day.I called cs,they did something to my bb "profile".It has improved and now only happens very rarely(once in the last 3 weeks).Call them its not the nightmare it used to be.

01-08-2009, 17:00	#3
Paper Doll Inactive Member Join Date: Apr 2005 Posts: 3,208	I did call but was ninth in the queue and wasn't moving at all. I've had the opposite experience this is the first time I haven't got through to TV support straight away, support times seem to have been reduced as well.

03-08-2009, 14:50	#4
MK_Chris Forum Member Join Date: Aug 2008 Posts: 117	Hi Paper Doll, PM me your number - I can take a look into this further,

07-08-2009, 18:19	#5
Paper Doll Inactive Member Join Date: Apr 2005 Posts: 3,208	Hello Chris, no need to look at my box as I finally managed to get though (can't help but think these new long queues are a way of increasing revenue). Technical Support did what they did the last 4 times I've called i.e. changed my profile, this time from 5Mb to 3Mb, next time I have a problem they'll change it back to 5Mb, another problem and back to 3Mb and so on because it seems that this is the only thing that Tiscali TV Technical Support can do. I have come to the conclusion that IPTV doesn't work at present and I don't think it'll be long before Talk Talk come to the same conclusion.

07-08-2009, 18:59	#6
MK_Chris Forum Member Join Date: Aug 2008 Posts: 117	I think we need to try and be a litle more pragmatic in dealing with this - If I could request more detail, i.e. if it happens again, what channels / content are you watching in the lead up to the crash? I'm pretty sure if this requires further diagnostics TV support can hopefully do a little more than pop you on a profile, especially if it is'nt resolving the problem, let them know if you do call again that a profile adjustment has already been tried (they do have notes to support this anyway as I've just checked them), re-test on the current profile and let me know how you get on. If you'd like to PM me this information I will pick this up. Kind Regards Chris

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Tiscali + box crashing during playback