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Caller Display on Sky Phone Package


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Old 13-08-2009, 16:13
MrsHavenWarrior
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Location: Cumbria
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My mother is with Sky for her Broadband and Telephone calls.

Up until yesterday, her caller display worked on incoming calls and has now all of a sudden stopped working.

We have tried a different telephone (with caller display capability) and the problem still exists. Is anyone else having or had these issues and how could we go about getting it working again?

Is it possible it is a known fault at the moment.

Any help would be appreciated

Thanks in advance
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Old 13-08-2009, 16:39
Mystic Eddy
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Personally I'd phone Sky to find out what's going on. Most of what will be suggested by other members will be guess work, unless they work for Sky.
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Old 21-08-2009, 13:34
hanndav
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It's of no help, but I'm with SKY (rental) and the caller display will work sometimes and not others, ie I can call home on my mobile and it displays and then call ten minutes later and it doesn't! Strange.
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Old 21-08-2009, 17:22
Heinz
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My mother is with Sky for her Broadband and Telephone calls.
To whom does she pay line rental?
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Old 21-08-2009, 19:00
Heinz
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If she pays line rental to BT*, complain to them. If she pays line rental to Sky, complain to them.

* If she does, it's likely BT will now be charging her for Caller Display because she can't make the necessary 2 calls per month via BT to 'qualify' for the free version.
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Old 22-08-2009, 08:05
speckledhen
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Caller display is not a free feature, its £2.50 a month.
If you want free caller display, ask for BT privacy at home, that includes registration to TPS.
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Old 22-08-2009, 17:14
Heinz
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If you want free caller display, ask for BT privacy at home, that includes registration to TPS.
Which, of course, she can't make the necessary 2 calls per month to 'qualify' for because she's on Sky Talk.
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