|
||||||||
Is Caller Display Possible with Multiple BT Lines? |
![]() |
|
|
Thread Tools | Search this Thread |
|
|
#1 |
|
Forum Member
Join Date: Aug 2009
Posts: 3
|
Is Caller Display Possible with Multiple BT Lines?
We have two standard analogue BT phone lines to our office which share the same incoming number.
They are fed through to an NEC PABX system I know the NEC system supports caller ID but I have been told by BT that they do not offer caller ID on multi-line systems. Does anyone know if this is correct? Many thanks Simon |
|
|
|
|
Please sign in or register to remove this advertisement.
|
|
|
#2 |
|
Forum Member
Join Date: Sep 2006
Location: Norfolk
Posts: 3,673
|
Quote:
We have two standard analogue BT phone lines to our office which share the same incoming number.
They are fed through to an NEC PABX system I know the NEC system supports caller ID but I have been told by BT that they do not offer caller ID on multi-line systems. Does anyone know if this is correct? Many thanks Simon |
|
|
|
|
#3 |
|
Forum Member
Join Date: Jan 2009
Posts: 3,607
|
Quote:
We have two standard analogue BT phone lines to our office which share the same incoming number.
They are fed through to an NEC PABX system I know the NEC system supports caller ID but I have been told by BT that they do not offer caller ID on multi-line systems. Does anyone know if this is correct? |
|
|
|
|
|
#4 |
|
Forum Member
Join Date: Aug 2009
Posts: 3
|
Thanks for the initial replies guys.
In response to Appleseed's question I know it is possible (as companies utilise this to automatically show your details when you phone them up)...but it may be that it is not supported on the standard analogue lines, only via ISDN. |
|
|
|
|
|
#5 |
|
Forum Member
Join Date: Jun 2009
Posts: 2
|
Hi
I have checked with the BT Call Features support team and they have said that you should be able to get Caller Display on a PSTN Multi Line. Kind Regards BT Business Support |
|
|
|
|
|
#6 |
|
Forum Member
Join Date: Aug 2009
Posts: 3
|
Hi BT Support,
Thanks for that encouraging reply. is there a particular phone number to call and team i need to speak to at BT? also product/service ref code? just concerned that if i ring the standard BT number and speak to one of the 1st level call centre staff about adding caller display i'll be given the same response that i had before telling me it cannot be done. |
|
|
|
|
|
#7 |
|
BT Support
Join Date: Mar 2009
Posts: 459
|
Hi,
If you speak to our Call Features support team on - 0800 398 2312, they can assist you with this. If there is any problems please PM us to let us know. Kind regards BT Business Support |
|
|
|
|
|
#8 |
|
Forum Member
Join Date: Sep 2006
Location: Norfolk
Posts: 3,673
|
Quote:
Thanks for the initial replies guys.
In response to Appleseed's question I know it is possible (as companies utilise this to automatically show your details when you phone them up)...but it may be that it is not supported on the standard analogue lines, only via ISDN. |
|
|
![]() |
|
All times are GMT. The time now is 10:33.


