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Appauling customer service from BT....AGAIN! |
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#1 |
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Forum Member
Join Date: Jan 2007
Location: Glos / Hereford[shire]
Posts: 6,709
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Appauling customer service from BT....AGAIN!
BT website cocked up payment and it ended up taking 2 payments on aug 5th.
Despite ringing BT and asking for a refund to my card they sent me a cheque....which has now been returned to them. As of todays date I am still waiting for the refund / or a bit of customer respect and someone to return my phone calls. I am definitely not renewing my contract with them. They are absolutely rubbish....total rubbish. |
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#2 |
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BT Support
Join Date: Mar 2009
Posts: 459
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Hi Steve,
Sorry to hear of the problems regarding the extra payment and the cheque being sent to you. I can chase this up for you straight away, just need your BT account number in a PM please and I will get back to you asap. Cheers, Keith, BT Support |
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#3 |
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Forum Member
Join Date: Jan 2007
Location: Glos / Hereford[shire]
Posts: 6,709
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Quote:
Hi Steve,
Sorry to hear of the problems regarding the extra payment and the cheque being sent to you. I can chase this up for you straight away, just need your BT account number in a PM please and I will get back to you asap. Cheers, Keith, BT Support Its being handled by Chairmans Office as I speak...thanks for the response though. On a seperate matter perhaps you can explain why someone who has paid for BT broadband and the line rental of a geographic voip number [for almost 18 months] with BT is unable to port it out. No other VOIP provider I use acts this way. |
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#4 |
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Forum Member
Join Date: Jan 2007
Location: Glos / Hereford[shire]
Posts: 6,709
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Quote:
Its being handled by Chairmans Office as I speak...thanks for the response though.
On a seperate matter perhaps you can explain why someone who has paid for BT broadband and the line rental of a geographic voip number [for almost 18 months] with BT is unable to port it out. No other VOIP provider I use acts this way. I see BT dont actually want to answer questions on "difficult topics"
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