• TV
  • MOVIES
  • MUSIC
  • SHOWBIZ
  • SOAPS
  • GAMING
  • TECH
  • FORUMS
  • Follow
    • Follow
    • facebook
    • twitter
    • google+
    • instagram
    • youtube
Hearst Corporation
  • TV
  • MOVIES
  • MUSIC
  • SHOWBIZ
  • SOAPS
  • GAMING
  • TECH
  • FORUMS
Forums
  • Register
  • Login
  • Forums
  • Entertainment Services
  • Broadband Internet
  • Landline Phones and VoIP Services
Appauling customer service from BT....AGAIN!
Steve™
20-08-2009
BT website cocked up payment and it ended up taking 2 payments on aug 5th.

Despite ringing BT and asking for a refund to my card they sent me a cheque....which has now been returned to them.

As of todays date I am still waiting for the refund / or a bit of customer respect and someone to return my phone calls.

I am definitely not renewing my contract with them. They are absolutely rubbish....total rubbish.
BT Support
20-08-2009
Hi Steve,
Sorry to hear of the problems regarding the extra payment and the cheque being sent to you. I can chase this up for you straight away, just need your BT account number in a PM please and I will get back to you asap.

Cheers,

Keith,
BT Support
Steve™
21-08-2009
Originally Posted by BT Support:
“Hi Steve,
Sorry to hear of the problems regarding the extra payment and the cheque being sent to you. I can chase this up for you straight away, just need your BT account number in a PM please and I will get back to you asap.

Cheers,

Keith,
BT Support”


Its being handled by Chairmans Office as I speak...thanks for the response though.

On a seperate matter perhaps you can explain why someone who has paid for BT broadband and the line rental of a geographic voip number [for almost 18 months] with BT is unable to port it out.

No other VOIP provider I use acts this way.
Steve™
22-08-2009
Originally Posted by Steve™:
“Its being handled by Chairmans Office as I speak...thanks for the response though.

On a seperate matter perhaps you can explain why someone who has paid for BT broadband and the line rental of a geographic voip number [for almost 18 months] with BT is unable to port it out.

No other VOIP provider I use acts this way.”


I see BT dont actually want to answer questions on "difficult topics"
VIEW DESKTOP SITE TOP

JOIN US HERE

  • Facebook
  • Twitter

Hearst Corporation

Hearst Corporation

DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK

© 2015 Hearst Magazines UK is the trading name of the National Magazine Company Ltd, 72 Broadwick Street, London, W1F 9EP. Registered in England 112955. All rights reserved.

  • Terms & Conditions
  • Privacy Policy
  • Cookie Policy
  • Complaints
  • Site Map