BT website cocked up payment and it ended up taking 2 payments on aug 5th.

Despite ringing BT and asking for a refund to my card they sent me a cheque....which has now been returned to them.

As of todays date I am still waiting for the refund / or a bit of customer respect and someone to return my phone calls.

I am definitely not renewing my contract with them. They are absolutely rubbish....total rubbish.

Hi Steve,
Sorry to hear of the problems regarding the extra payment and the cheque being sent to you. I can chase this up for you straight away, just need your BT account number in a PM please and I will get back to you asap.

Cheers,

Keith,
BT Support

Its being handled by Chairmans Office as I speak...thanks for the response though.

On a seperate matter perhaps you can explain why someone who has paid for BT broadband and the line rental of a geographic voip number [for almost 18 months] with BT is unable to port it out.

No other VOIP provider I use acts this way.

I see BT dont actually want to answer questions on "difficult topics"