The Link - foulplay?

nbarker2000 · 11-02-2004, 11:58

I am having trouble obtaining a SE P900 on the Link deal as mention before. I've been trying for about a month now and I'm shocked at how the Link can get away with this. I don't know another online shop that operates quite as badly.

My situation:

Ordered on 05/02/04 at 10:35am
Cancelled on 09/02/04 (why such long delay?)

Phoned CS and they said they were out of stock and were getting stock tomorrow morning.

[Checking website every 5 mins]

Ordered on 10/02/04 at 12:24pm
Cancelled on 11/02/04

So it seems another stock 'error' was made or they only got 1 or 2 in the delivery (which I can't believe)

Anyone have any news or any idea how to actually get the phone out of these monkeys ?!!?

lee18xx · 11-02-2004, 15:57

The whole company is just a joke in my experience

nbarker2000 · 12-02-2004, 15:52

Received this joke of an email from them:

-----------------------------------------------------------
Dear sir/madam

Thank you for your e-mail

We are sorry that you were unable to get
your phone. We will be getting more we just
dont no when.

Kind Regards

The Link Communications

---------------------------------------------------------
I think all their staff are taking the phones that are coming in. Screw the public!

ants · 12-02-2004, 20:46

This is common practice for the Dixons group, they had wrists slapped about a year ago for advertising products on TV that they could not supply.

Contact Trading Standards, and maybe email the numpty back and ask him/her if he/she knows how to spellcheck.

nbarker2000 · 12-02-2004, 22:32

Or maybe the new 'ofcom' people would be interested in helping?

Either way they seem to keep getting away with it.

sc0ttish · 13-02-2004, 23:36

I'm sure that they can advertise goods as long as at the time of printing or TV advert they have 2 or more of the goods in stock. So they could have two reconditioned phone in stock somewhere or brand new ones that have been sold. The main point in advertising is to get you into the shop/website. At which point if you cant get what you want they hope you will but something different.

Ofcom will simply check if the good were in stock at the time of the advert, if they weren't they'll be told not to let it happen again, might get a small fine nothing but nothing big.

bapak · 14-02-2004, 19:39

buy it somewhere else.i had 2 threaten the link with legal action just 2 get a refund on a faulty phone.see trading standards,they will sort it.

11-02-2004, 11:58	#1
nbarker2000 Forum Member Join Date: Jan 2004 Location: Southampton Posts: 10	The Link - foulplay? I am having trouble obtaining a SE P900 on the Link deal as mention before. I've been trying for about a month now and I'm shocked at how the Link can get away with this. I don't know another online shop that operates quite as badly. My situation: Ordered on 05/02/04 at 10:35am Cancelled on 09/02/04 (why such long delay?) Phoned CS and they said they were out of stock and were getting stock tomorrow morning. [Checking website every 5 mins] Ordered on 10/02/04 at 12:24pm Cancelled on 11/02/04 So it seems another stock 'error' was made or they only got 1 or 2 in the delivery (which I can't believe) Anyone have any news or any idea how to actually get the phone out of these monkeys ?!!?

12-02-2004, 15:52	#3
nbarker2000 Forum Member Join Date: Jan 2004 Location: Southampton Posts: 10	Update: Received this joke of an email from them: ----------------------------------------------------------- Dear sir/madam Thank you for your e-mail We are sorry that you were unable to get your phone. We will be getting more we just dont no when. Kind Regards The Link Communications --------------------------------------------------------- I think all their staff are taking the phones that are coming in. Screw the public!

11-02-2004, 15:57	#2
lee18xx Forum Member Join Date: Jul 2003 Location: UK Posts: 2,794	The whole company is just a joke in my experience

12-02-2004, 20:46	#4
ants Forum Member Join Date: May 2003 Location: UK Posts: 543	This is common practice for the Dixons group, they had wrists slapped about a year ago for advertising products on TV that they could not supply. Contact Trading Standards, and maybe email the numpty back and ask him/her if he/she knows how to spellcheck.

12-02-2004, 22:32	#5
nbarker2000 Forum Member Join Date: Jan 2004 Location: Southampton Posts: 10	Or maybe the new 'ofcom' people would be interested in helping? Either way they seem to keep getting away with it.

13-02-2004, 23:36	#6
sc0ttish Forum Member Join Date: Dec 2001 Location: . Posts: 689	I'm sure that they can advertise goods as long as at the time of printing or TV advert they have 2 or more of the goods in stock. So they could have two reconditioned phone in stock somewhere or brand new ones that have been sold. The main point in advertising is to get you into the shop/website. At which point if you cant get what you want they hope you will but something different. Ofcom will simply check if the good were in stock at the time of the advert, if they weren't they'll be told not to let it happen again, might get a small fine nothing but nothing big.

14-02-2004, 19:39	#7
bapak Forum Member Join Date: Jan 2004 Location: Nottingham Posts: 4,952	buy it somewhere else.i had 2 threaten the link with legal action just 2 get a refund on a faulty phone.see trading standards,they will sort it.

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The Link - foulplay?