Cancelled bt vision

sachlislar · 01-09-2009, 11:03

I have cancelled bt vision subscription phoned fri 28 to cancel was offered espn+tv pack £6.85 mnth 12 mnth contract 2 days later nothing,phoned up they not setup espn on account told it would be another 24 hours,phoned monday card slot still not active advisor said it would be sorted in 1 hour (1pm mon 31),phoned today 11 pm was told he would sort it within 24 hours cancelled instead

wwwebber · 01-09-2009, 11:23

I dont blame you - I would have cancelled too.

sachlislar · 01-09-2009, 11:41

The thing is i like btvision i prefer it to sky i have sky hd aswell, if it was just the card i would have waited but the box is still on 825 firmware that is the non espn subscribers isnt it

sachlislar · 01-09-2009, 11:51

And to top it off they have managed to switch my tv pack off within the hour now on pay as you go,and they just direct debited aug to sept bill today so i am payed up untill 18 sept

techsmedders · 01-09-2009, 12:32

Quote:

Originally Posted by sachlislar

I have cancelled bt vision subscription phoned fri 28 to cancel was offered espn+tv pack £6.85 mnth 12 mnth contract 2 days later nothing,phoned up they not setup espn on account told it would be another 24 hours,phoned monday card slot still not active advisor said it would be sorted in 1 hour (1pm mon 31),phoned today 11 pm was told he would sort it within 24 hours cancelled instead

I had this problem when I got my card [was Setanta then]. On the day it arrived I put it in following the instructions and the card wasnt activated. I rang BT who told me 48 hours. I didn't believe them so I played about with the BTV box for a bit (I'd only just got BTV so had a look to see how to work things, etc...).

Anyway, a couple of hours pass and I decide to try again - still not activated. I rang again and got told to leave it tuned into setanta (now espn of course) for up to 5 hours and it would work. I thought this was just rubbish being read off a computer screen so I looked on internet (cant remember where now) and found a method of getting it working.

Cant remember the exact details but it was along the lines of:[LIST][*]Take card out[*]Turn off box at plug[*]Put card in[*]Turn back on again[*]Tune to Setanta[*]Put box in standby[*]Turn back on[/LIST]
Suprisingly it worked and I've had no problems recieving setanta/espn ever since

BT Support · 02-09-2009, 13:53

Hi sachlislar

Should you wish to get this back up and running and get this problem with ESPN sorted send me a pm with your BT Vision account details.

Stuart

Steeley_96 · 02-09-2009, 15:13

Quote:

Originally Posted by BT Support

Hi sachlislar

Should you wish to get this back up and running and get this problem with ESPN sorted send me a pm with your BT Vision account details.

Stuart

Can't say fairer than that sachlislar. I am actually looking at getting BT Vision as I have had enough of Sky.

sachlislar · 02-09-2009, 17:10

have sent pm noticed somebody got half price bronze with espn for 12 month i have asked for that

sachlislar · 04-09-2009, 14:28

well 2 days later and no reply although did get a phone call from original person who told me to go to www.btcom/customersupport if i have any problems

wwwebber · 04-09-2009, 15:07

Quote:

Originally Posted by sachlislar

well 2 days later and no reply although did get a phone call from original person who told me to go to www.btcom/customersupport if i have any problems

So have you now got EPSN or not ? or are you holding out for a discount etc ?

sachlislar · 04-09-2009, 17:03

Quote:

Originally Posted by wwwebber

So have you now got EPSN or not ? or are you holding out for a discount etc ?

i did have a discount they just couldn't get their act together and update the box and card so cancelled instead then stuart on hre said he could sort so pm'd him but no reply am currently on pay as you watch

BT Support · 04-09-2009, 19:46

Hi

Sorry for delay have pm'ed you regarding this matter.

Stuart

01-09-2009, 11:03	#1
sachlislar Forum Member Join Date: Nov 2007 Posts: 137	Cancelled bt vision I have cancelled bt vision subscription phoned fri 28 to cancel was offered espn+tv pack £6.85 mnth 12 mnth contract 2 days later nothing,phoned up they not setup espn on account told it would be another 24 hours,phoned monday card slot still not active advisor said it would be sorted in 1 hour (1pm mon 31),phoned today 11 pm was told he would sort it within 24 hours cancelled instead

01-09-2009, 11:23	#2
wwwebber Forum Member Join Date: Feb 2001 Location: Nottingham Posts: 3,536	I dont blame you - I would have cancelled too.

01-09-2009, 11:41	#3
sachlislar Forum Member Join Date: Nov 2007 Posts: 137	The thing is i like btvision i prefer it to sky i have sky hd aswell, if it was just the card i would have waited but the box is still on 825 firmware that is the non espn subscribers isnt it

01-09-2009, 11:51	#4
sachlislar Forum Member Join Date: Nov 2007 Posts: 137	And to top it off they have managed to switch my tv pack off within the hour now on pay as you go,and they just direct debited aug to sept bill today so i am payed up untill 18 sept

01-09-2009, 12:32	#5
techsmedders Forum Member Join Date: Nov 2007 Location: Chesterfield Posts: 422	Quote: Originally Posted by sachlislar I have cancelled bt vision subscription phoned fri 28 to cancel was offered espn+tv pack £6.85 mnth 12 mnth contract 2 days later nothing,phoned up they not setup espn on account told it would be another 24 hours,phoned monday card slot still not active advisor said it would be sorted in 1 hour (1pm mon 31),phoned today 11 pm was told he would sort it within 24 hours cancelled instead I had this problem when I got my card [was Setanta then]. On the day it arrived I put it in following the instructions and the card wasnt activated. I rang BT who told me 48 hours. I didn't believe them so I played about with the BTV box for a bit (I'd only just got BTV so had a look to see how to work things, etc...). Anyway, a couple of hours pass and I decide to try again - still not activated. I rang again and got told to leave it tuned into setanta (now espn of course) for up to 5 hours and it would work. I thought this was just rubbish being read off a computer screen so I looked on internet (cant remember where now) and found a method of getting it working. Cant remember the exact details but it was along the lines of:[LIST][]Take card out[]Turn off box at plug[]Put card in[]Turn back on again[]Tune to Setanta[]Put box in standby[*]Turn back on[/LIST] Suprisingly it worked and I've had no problems recieving setanta/espn ever since

02-09-2009, 13:53	#6
BT Support BT Support Join Date: Mar 2009 Posts: 459	Hi sachlislar Should you wish to get this back up and running and get this problem with ESPN sorted send me a pm with your BT Vision account details. Stuart

02-09-2009, 15:13	#7
Steeley_96 Inactive Member Join Date: Nov 2008 Posts: 120	Quote: Originally Posted by BT Support Hi sachlislar Should you wish to get this back up and running and get this problem with ESPN sorted send me a pm with your BT Vision account details. Stuart Can't say fairer than that sachlislar. I am actually looking at getting BT Vision as I have had enough of Sky.

02-09-2009, 17:10	#8
sachlislar Forum Member Join Date: Nov 2007 Posts: 137	have sent pm noticed somebody got half price bronze with espn for 12 month i have asked for that

04-09-2009, 14:28	#9
sachlislar Forum Member Join Date: Nov 2007 Posts: 137	well 2 days later and no reply although did get a phone call from original person who told me to go to www.btcom/customersupport if i have any problems

04-09-2009, 15:07	#10
wwwebber Forum Member Join Date: Feb 2001 Location: Nottingham Posts: 3,536	Quote: Originally Posted by sachlislar well 2 days later and no reply although did get a phone call from original person who told me to go to www.btcom/customersupport if i have any problems So have you now got EPSN or not ? or are you holding out for a discount etc ?

04-09-2009, 17:03	#11
sachlislar Forum Member Join Date: Nov 2007 Posts: 137	Quote: Originally Posted by wwwebber So have you now got EPSN or not ? or are you holding out for a discount etc ? i did have a discount they just couldn't get their act together and update the box and card so cancelled instead then stuart on hre said he could sort so pm'd him but no reply am currently on pay as you watch

04-09-2009, 19:46	#12
BT Support BT Support Join Date: Mar 2009 Posts: 459	Hi Sorry for delay have pm'ed you regarding this matter. Stuart

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Cancelled bt vision