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Old 02-09-2009, 12:13
Steven L Hunter
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Join Date: Oct 2002
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I have recently moved home (well about a month ago) and I requested to transfer my services, first of all I arranged the transfer I was told the current people hadn't arranged the disconnection but they would contact them.

Then next time I phone up the order has been cancelled so they eventually place another order which when I move in after waiting on the line to transfer into the number I was given I phone up and this was cancelled.

They advised now that I have to pay £122 to activate when the line still had a dial tone and a number assigned. I speaks to someone else who advises that they could activate on 3rd Sept bearing in mind this was near the start of August. I accepted then got an offer from Virgin Media saying they could offer me a landline with Talk Unlimited for free so I went with that and cancelled the order with BT.

I then phoned BT up to check the account was all closed which they advised the first time yes but then the next time they advised the account is still active. I then arranged for the line to be put on but they kept saying that there was never a line in my house and they will need to put a new line in.

I made the order online with BT and cancelled the phone order with Virgin.

I then get a letter saying that I have been given the connection for free but im now going into an 18 month contract and will no longer benefit from the discount for evening and weekends.

Then today I plug in the phone to test the line its all working ok despite the engineer is due to come out tomorrow so I phoned up BT and they advised that the engineer wont be coming tomorrow now and everythings fine. BUT I will have to pay full whack for evening and weekend calls and my 18 month contract still stands.

I am very annoyed with this nonsense from BT I should have stuck with the offer from Virgin as it would save me money. I think BT is one of the most incompetant companies going and I don't know how they can be allowed to trade like this. You get a different story everytime you phone up.

Does anyone have any advice or is anyone who works for BT able to help me out?
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Old 02-09-2009, 22:09
speckledhen
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BT Support post on here regularly, I am sure they will get you to PM them with tour details
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Old 03-09-2009, 00:47
Steven L Hunter
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Thanks how can I get in touch with them?
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Old 03-09-2009, 06:55
speckledhen
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Have a look at this DS thread, BT support have asked a poster to contact them.
http://www.digitalspy.co.uk/forums/s....php?t=1094691
You can send them a private message from their details on the LHS
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Old 03-09-2009, 10:03
BT Support
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Hi Steven L Hunter, If you PM me your account details I will take a look into this for you! Thanks Natasha BT Support
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Old 03-09-2009, 13:45
Steven L Hunter
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Hi Steven L Hunter, If you PM me your account details I will take a look into this for you! Thanks Natasha BT Support
Thanks have sent you a PM
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