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Humax Survey |
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#1 |
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Forum Member
Join Date: Jan 2009
Location: St Albans
Posts: 282
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Humax Survey
I just had a consumer survey via e-mail from Humax asking me all about my viewing equipment and habits.
They say that the survey is in two stages and if I get through to stage two I will get a free Humax HDR. I would think that there would be very little likelyhood of reaching stage two, however, they will let me know in three months time. I apparently received the survey because I had sent them an e-mail in the past - Very strange as I have sent several e-mails, but NEVER had the courtesy of a reply. Has anybody else had this survey? |
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#2 |
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Forum Member
Join Date: Oct 2004
Location: Buckingham
Posts: 28,537
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I have sent them several emails but I do not expect to get invited to this particular party.
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#3 |
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Forum Member
Join Date: Dec 2007
Location: Colchester, Essex
Posts: 34
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Yes, I too have had the survey invite. This is my first email from them since I contacted them earlier in the year.
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#4 |
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Forum Member
Join Date: Nov 2008
Location: Cambs
Posts: 874
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Yes, I too have had the survey invite.
Can hardly wait to get my Foxsat HDR. ![]() I expect it to be version .05 ! They were not interested in my European address, so gave my next English one. Reminds me that UK TV licence £146 versus 116 Euros, so its not just the fuel thats expensive. And £190 for car tax, outrageous for a little Disco ! ![]() Can't remember why I'm returning. David |
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#5 |
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Forum Member
Join Date: May 2006
Location: Birmingham
Posts: 237
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Quote:
I just had a consumer survey via e-mail from Humax asking me all about my viewing equipment and habits.
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#6 |
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Forum Member
Join Date: Aug 2008
Location: Singapore
Posts: 709
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Quote:
It's a pity it's not a questionnaire on what we think of their customer support!
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#7 |
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Forum Member
Join Date: Jun 2008
Posts: 2
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Also got the survey last night. I was on the list for receiving news about the HDR before it was released so can only assume that was why I was sent it?
As far as the round 2 I thought it said if you were selected that you would get a free gift and a chance to get an HDR - so there could be a very small number of HDRs to give away but the number of round 2 people could be much higher. |
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#8 |
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Forum Member
Join Date: Feb 2008
Posts: 1,196
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Quote:
I just had a consumer survey via e-mail from Humax asking me all about my viewing equipment and habits.
They say that the survey is in two stages and if I get through to stage two I will get a free Humax HDR. I would think that there would be very little likelyhood of reaching stage two, however, they will let me know in three months time. I apparently received the survey because I had sent them an e-mail in the past - Very strange as I have sent several e-mails, but NEVER had the courtesy of a reply. Has anybody else had this survey? But as I told them that I don't have any Humax equipment (yet!), I guess I won't be invited back for the next round. Graham. |
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#9 |
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Forum Member
Join Date: Sep 2001
Location: South Coast, UK
Posts: 4,952
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I also got the survey....
Automan. |
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#10 |
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Inactive Member
Join Date: Dec 2008
Posts: 2,324
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#11 |
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Forum Member
Join Date: Jan 2009
Location: St Albans
Posts: 282
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Does anybody have an idea as to why they would need a second round?
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#12 |
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Forum Member
Join Date: Jan 2009
Location: St Albans
Posts: 282
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Quote:
As far as the round 2 I thought it said if you were selected that you would get a free gift and a chance to get an HDR - so there could be a very small number of HDRs to give away but the number of round 2 people could be much higher.
"Upon successfully completing the survey we will be selecting candidates for a second stage who will receive a gift from Humax of a Foxsat-HDR upon completion" So maybe those without one will have a better chance of getting one. SNAITHG keep your fingers crossed |
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#13 |
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Forum Member
Join Date: Nov 2008
Location: Cambs
Posts: 874
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#14 |
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Forum Member
Join Date: Jan 2009
Location: Surrey
Posts: 79
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I didn't get their survey while I did completed all registration and forms etc. (I'm selected to be a beta tester for the iplayer thingy after all)
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#15 |
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Forum Member
Join Date: Aug 2009
Posts: 236
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Quote:
I didn't get their survey while I did completed all registration and forms etc. (I'm selected to be a beta tester for the iplayer thingy after all)
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#16 |
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Forum Member
Join Date: Nov 2008
Location: Merseyside, UK
Posts: 427
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I too am selected as an iplaer beta tester, but as the poster above pointed out that test is through freesat not humax.
I also had the email about the survey and completed it, so we'll wait and see if theres a round two reply. |
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#17 |
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Forum Member
Join Date: Aug 2004
Posts: 106
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Quote:
I have sent them several emails but I do not expect to get invited to this particular party.
Can you please PM me your email address,the address the email was sent to and when. I am not aware of anyone in Support deleting emails, and we do on occasions have emails rejected when we try to reply to customers. Thanks Humax Support |
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#18 |
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Forum Member
Join Date: May 2005
Location: Black Hill Tx
Posts: 742
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Quote:
Has anybody else had this survey?
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#19 |
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Forum Member
Join Date: Apr 2005
Location: Surrey, UK
Posts: 1,302
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The criteria for selection of the second round must be kept discrete because otherwise it would bias the survey. We need a range of people who meet a certain set of demographic and logistic criteria.
It isn't possible to do the second stage out of the UK for both legal ambiguities and logistic reasons (plus demographically people outside of the UK aren't representative of the typical UK household). |
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#20 |
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Forum Member
Join Date: Apr 2003
Location: London postcode
Posts: 347
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Quote:
plus demographically people outside of the UK aren't representative of the typical UK household.
* wife is English * children are English * very nice English pub up the road * Freesat is great & we basically only watch TV via the Humax. The only difference is we get to have more barbecues than you due to the better weather. |
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#21 |
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Forum Member
Join Date: Apr 2005
Location: Surrey, UK
Posts: 1,302
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Nick123,
Perhaps I am wrong, but experience says that the environment will always influence behaviour to some degree, much like the anthropological version of the observer effect. If you really feel strongly about wanting to add your views then just mark yourself as being in the nation of the UK that you feel you most identify with. But we would like to avoid as many external influences as practical, Bob Last edited by Bob_Cat : 05-09-2009 at 14:33. Reason: Clarification |
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#22 |
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Forum Member
Join Date: Jan 2009
Location: St Albans
Posts: 282
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@ Bob_cat. Thanks for your comments on this one. It's nice to have an idea how the survey is expected to work.
It's also nice to see posts from Humax support. It gives me confidence in the company again. |
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#23 |
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Forum Member
Join Date: Apr 2003
Location: London postcode
Posts: 347
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Quote:
Nick123,
Perhaps I am wrong, but experience says that the environment will always influence behaviour to some degree, much like the anthropological version of the observer effect. If you really feel strongly about wanting to add your views then just mark yourself as being in the nation of the UK that you feel you most identify with. But we would like to avoid as many external influences as practical, Bob |
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#24 |
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Forum Member
Join Date: Oct 2004
Location: Buckingham
Posts: 28,537
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Quote:
Hi gomezz (anyone else who has not had a reply to emails),
Can you please PM me your email address,the address the email was sent to and when. |
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#25 |
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Forum Member
Join Date: Nov 2008
Location: Cambs
Posts: 874
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Quote:
My copies are stored on an old computer which I have not got round to transferring over as yet. ------
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I stopped banging my head against a brick wall quite a while ago.
on a Saturday night?Quote:
now confine myself to giving the occasional gentle warnings to new and potential owners of Humax equipment about what they can expect in the way of ongoing support.
David |
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