6 week old tv , light vertical lines on screen

geo g · 05-09-2009, 20:41

I bought a Toshiba 32" LCD tv from argos on 30th June this year ...

http://www.argos.co.uk/static/Product/partNumber/5294653/c_1/1|category_root|Home+entertainment+and+sat+nav|12108813/c_2/2|cat_12108813|Televisions|12108983/c_3/3|cat_12108983|32+inch+LCD+TVs|12108984.htm

Recently I have noticed 3 or 4 vertical thick lines on the screen , they only really show up on certain colours , for example , when I watch football ... the lines do not stand out much but I can see them as the camera moves across the grass , its becoming a little irrtating for me.

I dont really know about warranties or Guarantees so I would like advice on what to do.

A few questions...

Im not sure how long the warranty is for the tv , should I contact argos or Toshiba to ask if they know ?

What cause's the line's ? Is this fixable ? Would warranty cover this ?

I dont have the packaging anymore as I gutted out the house for the arrival of our new puppy ....

I'd be really greatful for any help or advice on this as I'm not really sure what to do.

Thanks for any comments!!!

geo g

EDIT: Just to add ....

I have sky+ and a hdd/dvd recorder combo , these lines show up while viewing sky and dvd's also. , plus Ive tried 4 different scart sockets , but the lines still appear.

The line's do not really stand out but I notice them a lot and find it bugging.

Thanks again for any comments!

fat controller · 05-09-2009, 21:13

Take it back to Argos, I'd imagine that they would give you a replacement with little hesitation.

geo g · 05-09-2009, 21:19

Quote:

Originally Posted by fat controller

Take it back to Argos, I'd imagine that they would give you a replacement with little hesitation.

Thanks fat controller for your reply.

I cant take it back to Argos , unfortunaltely. Its says on the back of the receipt that I have to return the tv withing 30 days ( the tv is more than 2 months old now) and with all its packaging ( which I have trown out).

thanks, geo g

fat controller · 05-09-2009, 21:30

Quote:

Originally Posted by geo g

Thanks fat controller for your reply.

I cant take it back to Argos , unfortunaltely. Its says on the back of the receipt that I have to return the tv withing 30 days ( the tv is more than 2 months old now) and with all its packaging ( which I have trown out).

thanks, geo g

I don't think that will be an issue as the TV is faulty. I took my sister in law to Argos last week to return her faulty microwave oven, she didn't have the box or the manual, but they didn't care, they simply swapped it out for a brand new, boxed one.

If you get no joy with Argos, speak to Toshiba - I have had dealings with them recently over a faulty laptop and a faulty TV, and I cannot praise them highly enough.

My laptop was repaired and returned within four working days, and my three year old (well out of warranty) was exchanged for a brand new equivalent (of better spec) - they sent the new TV out with a special courier who took the new TV out of the box and put the old TV into the box and took it away.

Harleybobs · 05-09-2009, 21:32

Have a look at this site.

http://www.moneysavingexpert.com/sho...ds-exchan#shop

Also consumer credit act 1979

Hope you get it sorted.

geo g · 05-09-2009, 21:34

Quote:

Originally Posted by fat controller

I don't think that will be an issue as the TV is faulty. I took my sister in law to Argos last week to return her faulty microwave oven, she didn't have the box or the manual, but they didn't care, they simply swapped it out for a brand new, boxed one.

If you get no joy with Argos, speak to Toshiba - I have had dealings with them recently over a faulty laptop and a faulty TV, and I cannot praise them highly enough.

My laptop was repaired and returned within four working days, and my three year old (well out of warranty) was exchanged for a brand new equivalent (of better spec) - they sent the new TV out with a special courier who took the new TV out of the box and put the old TV into the box and took it away.

I appreciate your detailed reply!

I'll contact argos tomorrow and see what they say.

Thanks again, geo g.

Chris Frost · 05-09-2009, 21:50

Quote:

Originally Posted by geo g

Thanks fat controller for your reply.

I cant take it back to Argos , unfortunaltely. Its says on the back of the receipt that I have to return the tv withing 30 days ( the tv is more than 2 months old now) and with all its packaging ( which I have trown out).

thanks, geo g

Before talking about warranties, have you checked if the problenm goes away if you change the TV's picture modes? Dynamic is usually the one that TVs default to when new. Try Normal or one of the other modes to see if things improve.

Warranties: What you're reading there is the no quibble guarantee - which is basically if you change your mind they'l take it back as long as you meet their conditions. This is something different (and extra) to your rights as a consumer. Somewhere in the blurb about 30 days it will say "Your statutory rights are not affected" or similar.

The position is that you have at least 12 months warranty on a piece of electrical equipment. (Cue 4 million replies about 6 yr european warranty obligations blah blah blah). In this time the retailer is obliged to sort out any faults from the product being made incorrectly or breaking down. They aren't liable if you did something to break the telly, but I'm sure that isn't the case.

Don't accept being fobbed off with "Here's Toshiba's phone number" It's the retailers responsibility to sort this out.

OK, what can you reasonably expect?...Well they might agree to give you a new telly of the same model or an equivalent. They could offer to repair the TV. They may offer you a refund less an amount for wear and tear.

Schlepping a TV back to a shop is a pain, so make life easy for yourself and call customer services first. Discuss the problem and see what they say. There may be an agreement with a service company that calls out to your home, you never know until you ask.

Andy Carlton · 06-09-2009, 01:44

No wonder I am more than happy to stay with good old reliable CRT TV's!

bobcar · 06-09-2009, 11:20

Quote:

Originally Posted by Andy Carlton

No wonder I am more than happy to stay with good old reliable CRT TV's!

So CRTs never go wrong?

True they are usually easier to fix but in this case it's a new TV anyway.

geo g · 07-09-2009, 12:12

Update: I called Argos yesterday , told customer service of the problem , as she was adding the details to her computer she said more than once , 'sorry my computer is really really slow today' , the comp eventually crashed and she advised me to contact Toshiba.

She tried in vain to find the telephone number for Toshiba , I checked the Toshiba website and found it there lol , so she asked me to contect them , I did , A helpfull guy took my details and told me that a courier will call this thursday to take the tv away to get repaired.

So hopefully it will get fixed , or replaced.

Thanks to everyone for your replies , I'll come back to let you know once the tv comes back to me.

cheers

geo g

geo g · 31-10-2009, 15:29

Hi , It's been a while since my last post .....

Just thought I'd let you guys know the situation as it stands ....

Mon. 7th Sept: Called argos to let them know of the problem , was told thier computers were down and was asked to contact Toshiba directly , which I did.

Thurs. 10th Sept: Toshiba collected the tv and returned it on Thurs. Sept 24th. Was told they couldnt find a fault. The faint lines were still on the screen. Asked for a repair again.

Fri. 9th Oct : TV away for repair a second time , returned on Mon. 26th Oct ... No change with the tv , still faint lines on the screen.

Wed 28th Oct: Called Toshiba to let them no the situation yet again... Was told that the repair team had not found a fault with the tv , The operator suggested there must be some sort of interference at my home , possibly electrical , he even suggested it could be the Television mast that covers my area ???? I am told there is no fault with the tv so "there's nothing we can do about it , the tv has no fault , we cannot offer a replacement or refund" I complained further and they say they will send an engineer to the house but if he cant see a problem with the tv then its my tough luck.....

Wtf?????

Is this right ??? What can I do ???

Any advice/help is MOST welcome!!!!

grahamlthompson · 31-10-2009, 16:14

Quote:

Originally Posted by geo g

Hi , It's been a while since my last post .....

Just thought I'd let you guys know the situation as it stands ....

Mon. 7th Sept: Called argos to let them know of the problem , was told thier computers were down and was asked to contact Toshiba directly , which I did.

Thurs. 10th Sept: Toshiba collected the tv and returned it on Thurs. Sept 24th. Was told they couldnt find a fault. The faint lines were still on the screen. Asked for a repair again.

Fri. 9th Oct : TV away for repair a second time , returned on Mon. 26th Oct ... No change with the tv , still faint lines on the screen.

Wed 28th Oct: Called Toshiba to let them no the situation yet again... Was told that the repair team had not found a fault with the tv , The operator suggested there must be some sort of interference at my home , possibly electrical , he even suggested it could be the Television mast that covers my area ???? I am told there is no fault with the tv so "there's nothing we can do about it , the tv has no fault , we cannot offer a replacement or refund" I complained further and they say they will send an engineer to the house but if he cant see a problem with the tv then its my tough luck.....

Wtf?????

Is this right ??? What can I do ???

Any advice/help is MOST welcome!!!!

Normally this a fault with the lcd panel, I have seen Samsungs around 18 months old with this problem and it appears to get profressively worse. In any case your legal claim is against the supplier so if the manafacturer won't sort it out you have to claim against Argos.

Selection of similar problems from googling vertical lines on lcd TV screen

http://tech.yahoo.com/blog/patterson/2854

http://www.fixya.com/support/t103016...n_when_viewing

http://answers.yahoo.com/question/in...3105412AAkBCrl

tellyman · 31-10-2009, 19:29

Disconnect the aerial and play a DVD through the TV. If the lines are still there it is definately a fault with the set. If not it could be a local source causing interference.

Buncecount · 02-11-2009, 23:59

Toshiba TV's have a reputation for getting vertical line's appearing after a period of time.
A few guys at work have had the same problem with Toshibas.

geo g · 04-11-2009, 15:17

Quote:

Originally Posted by tellyman

Disconnect the aerial and play a DVD through the TV. If the lines are still there it is definately a fault with the set. If not it could be a local source causing interference.

The lines are there no matter what is connected to the tv , I even removed all scart and arial , just had the power cable to the wall socket connected and no change.

I called Argos after sales department , on Monday 2 argos engineers turned up and within seconds they said that the lines were "screen backlight shadows" and suggested that they take the tv and replace the lcd panel .... the tv was returned today untouched.

They were going to replace the lcd panel but Toshiba wouldnt allow it as Toshaiba said "TV working to manufactures spec. This is normal for lcd of this type to produce slight shading. NOT FAULTY"

I am at a loss as what to do now.. Toshiba say these lines are normal and wont replace or refund ....

Does anyone have any advice on what my next course of action should be ?

Ehlert · 04-11-2009, 17:34

So argos and Toshiba say nothing wrong,
Your only course of action is Small Claims Court but you will have to show to the court the problem with your TV, or have an independent TV engineer write a report that indicates a faulty LCD panel, Keep the bills as this will be added to your claim.

Nigel Goodwin · 04-11-2009, 19:18

Quote:

Originally Posted by geo g

Does anyone have any advice on what my next course of action should be ?

Tell Argos you want the TV replacing with a new one that works properly or your money refunding in full - ALL your rights are against Argos.

From what you say Toshiba have admitted the set is sub-standard, and that 'they' consider it of suitable quality. Tell Argos that you don't consider it of sufficient quality, and that their own engineers agreed.

BTW - I can't comment on Toshiba as we don't service them - but if it was a Sony I would have just replaced the panel under warranty, I don't need to clear it with Sony first.

Emrys Davies · 04-11-2009, 21:09

This EU directive http://www.waheedkhan.com/tt/2yearwarranty1.htm may help you. It says that a two year guarantee applies for the sale of all consumer goods everywhere in the EU. In some countries this may be more and some manufactures also chose to offer a longer warranty period. You are not required to prove the fault was not down to your actions and you must report it within two months of it happening. Keep trying, the more determination you show the more likely that they will honour their obligations. Try their legal department. Good luck.

Orbitalzone · 05-11-2009, 09:18

Don't let Argos get you contacting Toshiba and doing all the work, your warranty is with Argos and they are responsible for sorting this out. Once you go direct to Toshiba and get them involved it's hard to then go back to Argos to complain/get replaced/repaired etc.

This is why most big stores love to direct you to the manufacturer direct... there are occasionas where it might be faster to get them involved but it is kind of letting the retailer shirk their consumer duties.

Nigel Goodwin · 05-11-2009, 09:35

Quote:

Originally Posted by Emrys Davies

This EU directive http://www.waheedkhan.com/tt/2yearwarranty1.htm may help you. It says that a two year guarantee applies for the sale of all consumer goods everywhere in the EU.

As usual, complete rubbish - it says no such thing, and there is no blanket 2 year guarantee.

geo g · 05-11-2009, 10:37

RESULT!!!!!!!!!!!!

I contacted argos again , told the customer service of the situation and they contacted an argos team manager who gave me a code , I can take the tv to argos with a code to replace the tv , I can choose another tv if I want too LOL ... anything but toshiba LOL

I was wondering what the difference between HD Ready tv's and FULL HD tv's ??

I have my eye on 3 tv's , any recommendations which is best ...

Here they are

LG 32LF2500 32in Full HD Digital LCD TV

http://www.argos.co.uk/static/Product/partNumber/5295683/c_1/1|category_root|Home+entertainment+and+sat+nav|14419512/c_2/2|cat_14419512|Televisions|14419667/c_3/3|cat_14419667|32+inch+LCD+TVs|14419678.htm

.......

Panasonic TX-L32X10B 32in HD Ready Digital LCD TV

http://www.argos.co.uk/static/Product/partNumber/5293812/c_1/1|category_root|Home+entertainment+and+sat+nav|14419512/c_2/2|cat_14419512|Televisions|14419667/c_3/3|cat_14419667|32+inch+LCD+TVs|14419678.htm

......

Samsung LE32B530P7WXXU 32in Full HD Digital LCD TV
Unfortunately this has only 1 scart though ???

http://www.argos.co.uk/static/Product/partNumber/5295607/c_1/1|category_root|Home+entertainment+and+sat+nav|14419512/c_2/2|cat_14419512|Televisions|14419667/c_3/3|cat_14419667|32+inch+LCD+TVs|14419678.htm

EDIT: I cant get the link to work properly , copy n' paste works though. Any comments on these tv's is very much appreciated , and HD Ready or FULL HD ???

paulr2006 · 05-11-2009, 10:42

Quote:

Originally Posted by Nigel Goodwin

As usual, complete rubbish - it says no such thing, and there is no blanket 2 year guarantee.

Not strictly true Nigel; Did you hear about the recent case where a Guy had bought a TV from Tesco (Vestel or similar) & it went wrong after about 19 months, Guy new about this & demanded that Tesco give him a new one, Manager refused & almost had the guy ejected from the store by security. He then phoned his head office who confirmed it was fact & told him to replace. As they could not give an identical item he ended up with a Freeview set & the guy Aerial was not up to scratch so they ended up paying for that also plus if I remember correctly £80 in vouchers for inconvenience.

OnexOne · 05-11-2009, 10:47

hi there, sorry to here about your woes! i had the same problem earlier this year with my toshiba regza lcd tv! i ended up taking it back to tesco! after phoning there helpline, which they said i can have it looked at! having had the tv for only 8month at the time i said to the manager on the phone 'look, would you be happy with a refurbished tv having had it for under a year!', he agreed with me and i got a code for taking into shop and getting new tv, purchased the samsung, which i think you are chewing over! great tv! only minus side is as ive heard since buying it is the red colour is a bot more orangei? if that makes any sense! the 1 scart i was surpirised about! i would now go for the lg! if i had a choice! happy buying geo!

OnexOne · 05-11-2009, 10:57

http://www.amazon.co.uk/Samsung-LE32...7418197&sr=1-1

http://www.amazon.co.uk/Panasonic-TX...7418318&sr=1-2

http://www.amazon.co.uk/gp/search/re...&index=blended

sorry with the lg the 32lf takes me to 32lh? wether same spec i dont know! german amazon is that of 32lf?

Nigel Goodwin · 05-11-2009, 11:18

Quote:

Originally Posted by paulr2006

Not strictly true Nigel; Did you hear about the recent case where a Guy had bought a TV from Tesco (Vestel or similar) & it went wrong after about 19 months, Guy new about this & demanded that Tesco give him a new one, Manager refused & almost had the guy ejected from the store by security. He then phoned his head office who confirmed it was fact & told him to replace. As they could not give an identical item he ended up with a Freeview set & the guy Aerial was not up to scratch so they ended up paying for that also plus if I remember correctly £80 in vouchers for inconvenience.

Yes I've heard about it, it's endlessly posted on here - and nothing whatsoever to do with the EU 2 year legislation.

The Tesco affair was done under the long existing UK 6 year SOGA - and was replaced because Tesco offer no service or spares for their own brand TV. This means they are unable to offer a repair, and a swap for a new one is all they can do.

Obviously they were under no obligation to pay for an aerial upgrade (and it's the first time I've seen that suggested), but if they did it was as an apology for the way they had treated him - and nothing to do with SOGA or warranty.

05-09-2009, 20:41	#1
geo g Forum Member Join Date: Oct 2006 Location: 14500 kbps with SKY BB Posts: 218	6 week old tv , light vertical lines on screen I bought a Toshiba 32" LCD tv from argos on 30th June this year ... http://www.argos.co.uk/static/Product/partNumber/5294653/c_1/1\|category_root\|Home+entertainment+and+sat+nav\|12108813/c_2/2\|cat_12108813\|Televisions\|12108983/c_3/3\|cat_12108983\|32+inch+LCD+TVs\|12108984.htm Recently I have noticed 3 or 4 vertical thick lines on the screen , they only really show up on certain colours , for example , when I watch football ... the lines do not stand out much but I can see them as the camera moves across the grass , its becoming a little irrtating for me. I dont really know about warranties or Guarantees so I would like advice on what to do. A few questions... Im not sure how long the warranty is for the tv , should I contact argos or Toshiba to ask if they know ? What cause's the line's ? Is this fixable ? Would warranty cover this ? I dont have the packaging anymore as I gutted out the house for the arrival of our new puppy .... I'd be really greatful for any help or advice on this as I'm not really sure what to do. Thanks for any comments!!! geo g EDIT: Just to add .... I have sky+ and a hdd/dvd recorder combo , these lines show up while viewing sky and dvd's also. , plus Ive tried 4 different scart sockets , but the lines still appear. The line's do not really stand out but I notice them a lot and find it bugging. Thanks again for any comments!

05-09-2009, 21:13	#2
fat controller Forum Member Join Date: Oct 2005 Location: Slightly round the bend Posts: 12,685	Take it back to Argos, I'd imagine that they would give you a replacement with little hesitation.

05-09-2009, 21:19	#3
geo g Forum Member Join Date: Oct 2006 Location: 14500 kbps with SKY BB Posts: 218	Quote: Originally Posted by fat controller Take it back to Argos, I'd imagine that they would give you a replacement with little hesitation. Thanks fat controller for your reply. I cant take it back to Argos , unfortunaltely. Its says on the back of the receipt that I have to return the tv withing 30 days ( the tv is more than 2 months old now) and with all its packaging ( which I have trown out). thanks, geo g

05-09-2009, 21:30	#4
fat controller Forum Member Join Date: Oct 2005 Location: Slightly round the bend Posts: 12,685	Quote: Originally Posted by geo g Thanks fat controller for your reply. I cant take it back to Argos , unfortunaltely. Its says on the back of the receipt that I have to return the tv withing 30 days ( the tv is more than 2 months old now) and with all its packaging ( which I have trown out). thanks, geo g I don't think that will be an issue as the TV is faulty. I took my sister in law to Argos last week to return her faulty microwave oven, she didn't have the box or the manual, but they didn't care, they simply swapped it out for a brand new, boxed one. If you get no joy with Argos, speak to Toshiba - I have had dealings with them recently over a faulty laptop and a faulty TV, and I cannot praise them highly enough. My laptop was repaired and returned within four working days, and my three year old (well out of warranty) was exchanged for a brand new equivalent (of better spec) - they sent the new TV out with a special courier who took the new TV out of the box and put the old TV into the box and took it away.

05-09-2009, 21:32	#5
Harleybobs Forum Member Join Date: Apr 2008 Location: Under the twinkerley stars Posts: 617	Have a look at this site. http://www.moneysavingexpert.com/sho...ds-exchan#shop Also consumer credit act 1979 Hope you get it sorted.

05-09-2009, 21:34	#6
geo g Forum Member Join Date: Oct 2006 Location: 14500 kbps with SKY BB Posts: 218	Quote: Originally Posted by fat controller I don't think that will be an issue as the TV is faulty. I took my sister in law to Argos last week to return her faulty microwave oven, she didn't have the box or the manual, but they didn't care, they simply swapped it out for a brand new, boxed one. If you get no joy with Argos, speak to Toshiba - I have had dealings with them recently over a faulty laptop and a faulty TV, and I cannot praise them highly enough. My laptop was repaired and returned within four working days, and my three year old (well out of warranty) was exchanged for a brand new equivalent (of better spec) - they sent the new TV out with a special courier who took the new TV out of the box and put the old TV into the box and took it away. I appreciate your detailed reply! I'll contact argos tomorrow and see what they say. Thanks again, geo g.

05-09-2009, 21:50	#7
Chris Frost Forum Member Join Date: Jun 2003 Location: Cheshire Posts: 6,462	Quote: Originally Posted by geo g Thanks fat controller for your reply. I cant take it back to Argos , unfortunaltely. Its says on the back of the receipt that I have to return the tv withing 30 days ( the tv is more than 2 months old now) and with all its packaging ( which I have trown out). thanks, geo g Before talking about warranties, have you checked if the problenm goes away if you change the TV's picture modes? Dynamic is usually the one that TVs default to when new. Try Normal or one of the other modes to see if things improve. Warranties: What you're reading there is the no quibble guarantee - which is basically if you change your mind they'l take it back as long as you meet their conditions. This is something different (and extra) to your rights as a consumer. Somewhere in the blurb about 30 days it will say "Your statutory rights are not affected" or similar. The position is that you have at least 12 months warranty on a piece of electrical equipment. (Cue 4 million replies about 6 yr european warranty obligations blah blah blah). In this time the retailer is obliged to sort out any faults from the product being made incorrectly or breaking down. They aren't liable if you did something to break the telly, but I'm sure that isn't the case. Don't accept being fobbed off with "Here's Toshiba's phone number" It's the retailers responsibility to sort this out. OK, what can you reasonably expect?...Well they might agree to give you a new telly of the same model or an equivalent. They could offer to repair the TV. They may offer you a refund less an amount for wear and tear. Schlepping a TV back to a shop is a pain, so make life easy for yourself and call customer services first. Discuss the problem and see what they say. There may be an agreement with a service company that calls out to your home, you never know until you ask.

06-09-2009, 01:44	#8
Andy Carlton Inactive Member Join Date: Jun 2008 Location: Sutton Coldfield Posts: 3,879	No wonder I am more than happy to stay with good old reliable CRT TV's!

06-09-2009, 11:20	#9
bobcar Forum Member Join Date: Sep 2004 Posts: 14,718	Quote: Originally Posted by Andy Carlton No wonder I am more than happy to stay with good old reliable CRT TV's! So CRTs never go wrong? True they are usually easier to fix but in this case it's a new TV anyway.

07-09-2009, 12:12	#10
geo g Forum Member Join Date: Oct 2006 Location: 14500 kbps with SKY BB Posts: 218	Update: I called Argos yesterday , told customer service of the problem , as she was adding the details to her computer she said more than once , 'sorry my computer is really really slow today' , the comp eventually crashed and she advised me to contact Toshiba. She tried in vain to find the telephone number for Toshiba , I checked the Toshiba website and found it there lol , so she asked me to contect them , I did , A helpfull guy took my details and told me that a courier will call this thursday to take the tv away to get repaired. So hopefully it will get fixed , or replaced. Thanks to everyone for your replies , I'll come back to let you know once the tv comes back to me. cheers geo g

31-10-2009, 15:29	#11
geo g Forum Member Join Date: Oct 2006 Location: 14500 kbps with SKY BB Posts: 218	Hi , It's been a while since my last post ..... Just thought I'd let you guys know the situation as it stands .... Mon. 7th Sept: Called argos to let them know of the problem , was told thier computers were down and was asked to contact Toshiba directly , which I did. Thurs. 10th Sept: Toshiba collected the tv and returned it on Thurs. Sept 24th. Was told they couldnt find a fault. The faint lines were still on the screen. Asked for a repair again. Fri. 9th Oct : TV away for repair a second time , returned on Mon. 26th Oct ... No change with the tv , still faint lines on the screen. Wed 28th Oct: Called Toshiba to let them no the situation yet again... Was told that the repair team had not found a fault with the tv , The operator suggested there must be some sort of interference at my home , possibly electrical , he even suggested it could be the Television mast that covers my area ???? I am told there is no fault with the tv so "there's nothing we can do about it , the tv has no fault , we cannot offer a replacement or refund" I complained further and they say they will send an engineer to the house but if he cant see a problem with the tv then its my tough luck..... Wtf????? Is this right ??? What can I do ??? Any advice/help is MOST welcome!!!!

31-10-2009, 16:14	#12
grahamlthompson Forum Member Join Date: May 2005 Location: Redditch Worcs Posts: 17,293	Quote: Originally Posted by geo g Hi , It's been a while since my last post ..... Just thought I'd let you guys know the situation as it stands .... Mon. 7th Sept: Called argos to let them know of the problem , was told thier computers were down and was asked to contact Toshiba directly , which I did. Thurs. 10th Sept: Toshiba collected the tv and returned it on Thurs. Sept 24th. Was told they couldnt find a fault. The faint lines were still on the screen. Asked for a repair again. Fri. 9th Oct : TV away for repair a second time , returned on Mon. 26th Oct ... No change with the tv , still faint lines on the screen. Wed 28th Oct: Called Toshiba to let them no the situation yet again... Was told that the repair team had not found a fault with the tv , The operator suggested there must be some sort of interference at my home , possibly electrical , he even suggested it could be the Television mast that covers my area ???? I am told there is no fault with the tv so "there's nothing we can do about it , the tv has no fault , we cannot offer a replacement or refund" I complained further and they say they will send an engineer to the house but if he cant see a problem with the tv then its my tough luck..... Wtf????? Is this right ??? What can I do ??? Any advice/help is MOST welcome!!!! Normally this a fault with the lcd panel, I have seen Samsungs around 18 months old with this problem and it appears to get profressively worse. In any case your legal claim is against the supplier so if the manafacturer won't sort it out you have to claim against Argos. Selection of similar problems from googling vertical lines on lcd TV screen http://tech.yahoo.com/blog/patterson/2854 http://www.fixya.com/support/t103016...n_when_viewing http://answers.yahoo.com/question/in...3105412AAkBCrl

31-10-2009, 19:29	#13
tellyman Forum Member Join Date: Mar 2004 Location: portsmouth Posts: 433	Disconnect the aerial and play a DVD through the TV. If the lines are still there it is definately a fault with the set. If not it could be a local source causing interference.

02-11-2009, 23:59	#14
Buncecount Inactive Member Join Date: Apr 2008 Location: Scotland Posts: 1,175	Toshiba TV's have a reputation for getting vertical line's appearing after a period of time. A few guys at work have had the same problem with Toshibas.

04-11-2009, 15:17	#15
geo g Forum Member Join Date: Oct 2006 Location: 14500 kbps with SKY BB Posts: 218	Quote: Originally Posted by tellyman Disconnect the aerial and play a DVD through the TV. If the lines are still there it is definately a fault with the set. If not it could be a local source causing interference. The lines are there no matter what is connected to the tv , I even removed all scart and arial , just had the power cable to the wall socket connected and no change. I called Argos after sales department , on Monday 2 argos engineers turned up and within seconds they said that the lines were "screen backlight shadows" and suggested that they take the tv and replace the lcd panel .... the tv was returned today untouched. They were going to replace the lcd panel but Toshiba wouldnt allow it as Toshaiba said "TV working to manufactures spec. This is normal for lcd of this type to produce slight shading. NOT FAULTY" I am at a loss as what to do now.. Toshiba say these lines are normal and wont replace or refund .... Does anyone have any advice on what my next course of action should be ?

04-11-2009, 17:34	#16
Ehlert Forum Member Join Date: Jan 2008 Posts: 178	So argos and Toshiba say nothing wrong, Your only course of action is Small Claims Court but you will have to show to the court the problem with your TV, or have an independent TV engineer write a report that indicates a faulty LCD panel, Keep the bills as this will be added to your claim.

04-11-2009, 19:18	#17
Nigel Goodwin Forum Member Join Date: Apr 2006 Location: North Derbyshire Posts: 41,789	Quote: Originally Posted by geo g Does anyone have any advice on what my next course of action should be ? Tell Argos you want the TV replacing with a new one that works properly or your money refunding in full - ALL your rights are against Argos. From what you say Toshiba have admitted the set is sub-standard, and that 'they' consider it of suitable quality. Tell Argos that you don't consider it of sufficient quality, and that their own engineers agreed. BTW - I can't comment on Toshiba as we don't service them - but if it was a Sony I would have just replaced the panel under warranty, I don't need to clear it with Sony first.

04-11-2009, 21:09	#18
Emrys Davies Forum Member Join Date: Nov 2005 Location: Solihull, UK Posts: 185	This EU directive http://www.waheedkhan.com/tt/2yearwarranty1.htm may help you. It says that a two year guarantee applies for the sale of all consumer goods everywhere in the EU. In some countries this may be more and some manufactures also chose to offer a longer warranty period. You are not required to prove the fault was not down to your actions and you must report it within two months of it happening. Keep trying, the more determination you show the more likely that they will honour their obligations. Try their legal department. Good luck.

05-11-2009, 09:18	#19
Orbitalzone Forum Member Join Date: Oct 2000 Location: Sussex Posts: 12,173	Don't let Argos get you contacting Toshiba and doing all the work, your warranty is with Argos and they are responsible for sorting this out. Once you go direct to Toshiba and get them involved it's hard to then go back to Argos to complain/get replaced/repaired etc. This is why most big stores love to direct you to the manufacturer direct... there are occasionas where it might be faster to get them involved but it is kind of letting the retailer shirk their consumer duties.

05-11-2009, 09:35	#20
Nigel Goodwin Forum Member Join Date: Apr 2006 Location: North Derbyshire Posts: 41,789	Quote: Originally Posted by Emrys Davies This EU directive http://www.waheedkhan.com/tt/2yearwarranty1.htm may help you. It says that a two year guarantee applies for the sale of all consumer goods everywhere in the EU. As usual, complete rubbish - it says no such thing, and there is no blanket 2 year guarantee.

05-11-2009, 10:37	#21
geo g Forum Member Join Date: Oct 2006 Location: 14500 kbps with SKY BB Posts: 218	RESULT!!!!!!!!!!!! I contacted argos again , told the customer service of the situation and they contacted an argos team manager who gave me a code , I can take the tv to argos with a code to replace the tv , I can choose another tv if I want too LOL ... anything but toshiba LOL I was wondering what the difference between HD Ready tv's and FULL HD tv's ?? I have my eye on 3 tv's , any recommendations which is best ... Here they are LG 32LF2500 32in Full HD Digital LCD TV http://www.argos.co.uk/static/Product/partNumber/5295683/c_1/1\|category_root\|Home+entertainment+and+sat+nav\|14419512/c_2/2\|cat_14419512\|Televisions\|14419667/c_3/3\|cat_14419667\|32+inch+LCD+TVs\|14419678.htm ....... Panasonic TX-L32X10B 32in HD Ready Digital LCD TV http://www.argos.co.uk/static/Product/partNumber/5293812/c_1/1\|category_root\|Home+entertainment+and+sat+nav\|14419512/c_2/2\|cat_14419512\|Televisions\|14419667/c_3/3\|cat_14419667\|32+inch+LCD+TVs\|14419678.htm ...... Samsung LE32B530P7WXXU 32in Full HD Digital LCD TV Unfortunately this has only 1 scart though ??? http://www.argos.co.uk/static/Product/partNumber/5295607/c_1/1\|category_root\|Home+entertainment+and+sat+nav\|14419512/c_2/2\|cat_14419512\|Televisions\|14419667/c_3/3\|cat_14419667\|32+inch+LCD+TVs\|14419678.htm EDIT: I cant get the link to work properly , copy n' paste works though. Any comments on these tv's is very much appreciated , and HD Ready or FULL HD ???

DS Forums

6 week old tv , light vertical lines on screen

05-11-2009, 10:42	#22
paulr2006 Forum Member Join Date: Jul 2007 Location: Nottinghamshire Posts: 1,098	Quote: Originally Posted by Nigel Goodwin As usual, complete rubbish - it says no such thing, and there is no blanket 2 year guarantee. Not strictly true Nigel; Did you hear about the recent case where a Guy had bought a TV from Tesco (Vestel or similar) & it went wrong after about 19 months, Guy new about this & demanded that Tesco give him a new one, Manager refused & almost had the guy ejected from the store by security. He then phoned his head office who confirmed it was fact & told him to replace. As they could not give an identical item he ended up with a Freeview set & the guy Aerial was not up to scratch so they ended up paying for that also plus if I remember correctly £80 in vouchers for inconvenience.

05-11-2009, 10:47	#23
OnexOne Forum Member Join Date: Dec 2004 Location: Ayrshire Posts: 3,700	hi there, sorry to here about your woes! i had the same problem earlier this year with my toshiba regza lcd tv! i ended up taking it back to tesco! after phoning there helpline, which they said i can have it looked at! having had the tv for only 8month at the time i said to the manager on the phone 'look, would you be happy with a refurbished tv having had it for under a year!', he agreed with me and i got a code for taking into shop and getting new tv, purchased the samsung, which i think you are chewing over! great tv! only minus side is as ive heard since buying it is the red colour is a bot more orangei? if that makes any sense! the 1 scart i was surpirised about! i would now go for the lg! if i had a choice! happy buying geo!

05-11-2009, 10:57	#24
OnexOne Forum Member Join Date: Dec 2004 Location: Ayrshire Posts: 3,700	http://www.amazon.co.uk/Samsung-LE32...7418197&sr=1-1 http://www.amazon.co.uk/Panasonic-TX...7418318&sr=1-2 http://www.amazon.co.uk/gp/search/re...&index=blended sorry with the lg the 32lf takes me to 32lh? wether same spec i dont know! german amazon is that of 32lf?

05-11-2009, 11:18	#25
Nigel Goodwin Forum Member Join Date: Apr 2006 Location: North Derbyshire Posts: 41,789	Quote: Originally Posted by paulr2006 Not strictly true Nigel; Did you hear about the recent case where a Guy had bought a TV from Tesco (Vestel or similar) & it went wrong after about 19 months, Guy new about this & demanded that Tesco give him a new one, Manager refused & almost had the guy ejected from the store by security. He then phoned his head office who confirmed it was fact & told him to replace. As they could not give an identical item he ended up with a Freeview set & the guy Aerial was not up to scratch so they ended up paying for that also plus if I remember correctly £80 in vouchers for inconvenience. Yes I've heard about it, it's endlessly posted on here - and nothing whatsoever to do with the EU 2 year legislation. The Tesco affair was done under the long existing UK 6 year SOGA - and was replaced because Tesco offer no service or spares for their own brand TV. This means they are unable to offer a repair, and a swap for a new one is all they can do. Obviously they were under no obligation to pay for an aerial upgrade (and it's the first time I've seen that suggested), but if they did it was as an apology for the way they had treated him - and nothing to do with SOGA or warranty.